SlideShare una empresa de Scribd logo
1 de 8
Descargar para leer sin conexión
CULTURE OF QUALITY 
ACCELERATING GROWTH AND PERFORMANCE IN THE ENTERPRISE 
This first-of-its-kind global study offers 
actionable insight into how a quality-driven 
culture can accelerate business performance. 
QUALITY 
customers 
values 
leadership 
training 
excellence 
innovation 
Demographics: 
VISION 
1,010 senior executives 
metrics 
culture 
incentives 
1,281 quality professionals 
A Global 
Perspective 
Since the launch of our Quality Driven 
Management program in 2008 ... we 
have been able to achieve hundreds of 
millions of dollars of cost savings. 
– Rebecca Yeung, FedEx 
The melding of these factors is what creates 
an organizational culture of quality.
Current State 
59% of all respondents 
say their organization 
exhibits a culture 
of quality. 
20% of senior executives 
rate their quality programs 
as world 
class, but only 
5% of quality 
professionals do 
the same. 
58.5% of quality 
professionals rate their quality 
programs as average or 
below average. 
CEOs and the C-suite tend to receive 
filtered, big-picture material that has 
been prettied up for management. 
– Liz Keim, Integrated Quality Resources
Culture of Quality Essentials 
Vision, Values, and Leadership 
Only 60% of respondents say their quality 
vision is clearly stated and only 32% say 
it’s compelling. 
Only 61% say their quality values are 
clearly stated and 50% say it’s 
understood throughout the organization. 
Only 60% say their management 
supports the quality vision 
and values unequivocally. 
(Culture of Quality) 
must include the 
participation of … 
those in the middle 
and those at the top. 
– Jagdish Ramaswamy, 
Aditya Birla
Customers Define Quality 
COMMITMENT TO CUSTOMER 
Only 28% of all 
respondents say their 
organization’s most visible 
metrics focus on customer needs. 
Only 24% of all 
respondents say their 
organization is highly effective 
in identifying customer needs 
and expectations. 
48% of all respondents say customer needs are 
a key driver of quality programs. 
Quality ... is the language that translates 
the voice of the customer into long-term 
organizational performance. 
24% 
28% 
48% – Bharat Wakhlu, Tata Services
TOP 6 KEY CHALLENGES 
in adapting quality programs to meet 
the needs of a global workforce 
1 Lack of uniform quality standards: 
35% of all respondents 
2 Use of technology 
to ensure quality: 34% 
3 Lack of specialized 
training: 32% 
4 Workers vary by region in the 
ability to take initiative: 32% 
5 Use of technology 
for metrics: 28% 
6 Importance attached to quality by 
various cultures/regions: 27% 
It’s not as simple as identifying clear vision and values, 
having engaged leaders, and involving the customers. 
Other challenges exist.
Positive Change Is on the Horizon 
$ 53% of all respondents say their 
organization is planning to increase 
quality-focused investment over the 
next 18 months. 
17% of those say the 
investment likely will 
be substantial. 
Self-described world-class* 
organizations are more apt to 
increase investment in quality, with 
66% of those organizations planning 
to increase investment in quality 
programs in the next 18 months. 
35% of those say the 
investment likely will 
be substantial. 
* Respondents believe their 
company’s quality programs are 
among the strongest and most 
advanced in the world.
Warning Signs of a Weak Culture of Quality ! 
The company lacks formal mechanisms 
for collecting and analyzing customer feedback. 
Metrics used for performance 
evaluation feature little to no 
mention of quality goals. 
Training and 
development do 
not emphasize quality. 
The organization experiences frequent, 
though often minor, setbacks 
because of inconsistent quality. 
You need to define what 
quality means, define 
quality goals, measure 
group and individual 
performance, and then 
reward those who are 
making it happen. 
– Jeffrey Ray 
Boeing Defense Space 
and Security 
Managers throughout the organization either 
fail to consistently emphasize quality or are resistant 
to quality initiatives.
Enhance Your Culture of Quality 
How much more effective 
could your organization 
become if it were to take 
steps to enhance its 
culture of quality? 
EDUCATE­— 
the white paper 
ASSESS—Take the 
Download 
online self-assessment 
(available in November) 
ACT—Get started with 
customized solutions 
Get started at 
cultureofquality.org. 
Website: cultureofquality.org | Email: cultureofquality@asq.org

Más contenido relacionado

La actualidad más candente

How to change Quality Culture in an organization.By.Dr.Mahboob ali khan Phd
How to change Quality Culture in an organization.By.Dr.Mahboob ali khan Phd How to change Quality Culture in an organization.By.Dr.Mahboob ali khan Phd
How to change Quality Culture in an organization.By.Dr.Mahboob ali khan Phd Healthcare consultant
 
QUALITY CULTURE IN TOTAL QUALITY MANAGEMENT
QUALITY CULTURE IN TOTAL QUALITY MANAGEMENTQUALITY CULTURE IN TOTAL QUALITY MANAGEMENT
QUALITY CULTURE IN TOTAL QUALITY MANAGEMENTNour Amera Md Nordin
 
Quality culture (acharya)
Quality culture (acharya)Quality culture (acharya)
Quality culture (acharya)ajaypatil227
 
QUALITY CULTURE IN THE PUBLIC SECTOR
QUALITY CULTURE IN THE PUBLIC SECTORQUALITY CULTURE IN THE PUBLIC SECTOR
QUALITY CULTURE IN THE PUBLIC SECTORZakilah Zakaria
 
Building Quality Culture In Agile Software Development
Building Quality Culture In Agile Software DevelopmentBuilding Quality Culture In Agile Software Development
Building Quality Culture In Agile Software DevelopmentKaali Dass PMP, PhD.
 
Iso9001standard 181004074727
Iso9001standard 181004074727Iso9001standard 181004074727
Iso9001standard 181004074727SantiKhamtree
 
Practical Models for Effective Employee Engagement in Support of Evolving Sus...
Practical Models for Effective Employee Engagement in Support of Evolving Sus...Practical Models for Effective Employee Engagement in Support of Evolving Sus...
Practical Models for Effective Employee Engagement in Support of Evolving Sus...Sustainable Brands
 
The principles of quality management
The principles of quality managementThe principles of quality management
The principles of quality managementBaskar El
 
Introduction to qmp iso
Introduction to qmp isoIntroduction to qmp iso
Introduction to qmp isoMaria Isabel
 
Transforming Organisational Development – A Case Study
Transforming Organisational Development – A Case Study  Transforming Organisational Development – A Case Study
Transforming Organisational Development – A Case Study The HR Observer
 
Trends affecting od practice - OD process - Organizational Change and Devel...
Trends affecting od practice -  OD process -  Organizational Change and Devel...Trends affecting od practice -  OD process -  Organizational Change and Devel...
Trends affecting od practice - OD process - Organizational Change and Devel...manumelwin
 
Chaos, Consistency, Creativity - A Journey Through Agile Auditability
Chaos, Consistency, Creativity - A Journey Through Agile AuditabilityChaos, Consistency, Creativity - A Journey Through Agile Auditability
Chaos, Consistency, Creativity - A Journey Through Agile AuditabilitySteve Nunziata
 
Change Management 1
Change Management 1Change Management 1
Change Management 1IIFT01412
 
Organisational excellence; Does the culture support the mission, by tina mupa...
Organisational excellence; Does the culture support the mission, by tina mupa...Organisational excellence; Does the culture support the mission, by tina mupa...
Organisational excellence; Does the culture support the mission, by tina mupa...Davids Sowa
 
Managing change: from pain to gain | Talent Connect Anaheim
Managing change: from pain to gain | Talent Connect AnaheimManaging change: from pain to gain | Talent Connect Anaheim
Managing change: from pain to gain | Talent Connect AnaheimLinkedIn Talent Solutions
 
Why Lean Efforts fail - looking at cultural reasons why Lean dosen't work and...
Why Lean Efforts fail - looking at cultural reasons why Lean dosen't work and...Why Lean Efforts fail - looking at cultural reasons why Lean dosen't work and...
Why Lean Efforts fail - looking at cultural reasons why Lean dosen't work and...Ankit Patel
 
Denison Model-Organizational Effectivness
Denison Model-Organizational EffectivnessDenison Model-Organizational Effectivness
Denison Model-Organizational EffectivnessPradeep Patel, PMP®
 
Keys to organizational excellence
Keys to organizational excellenceKeys to organizational excellence
Keys to organizational excellenceRasika Salodkar
 

La actualidad más candente (20)

How to change Quality Culture in an organization.By.Dr.Mahboob ali khan Phd
How to change Quality Culture in an organization.By.Dr.Mahboob ali khan Phd How to change Quality Culture in an organization.By.Dr.Mahboob ali khan Phd
How to change Quality Culture in an organization.By.Dr.Mahboob ali khan Phd
 
Quality culture
Quality cultureQuality culture
Quality culture
 
QUALITY CULTURE IN TOTAL QUALITY MANAGEMENT
QUALITY CULTURE IN TOTAL QUALITY MANAGEMENTQUALITY CULTURE IN TOTAL QUALITY MANAGEMENT
QUALITY CULTURE IN TOTAL QUALITY MANAGEMENT
 
Quality culture (acharya)
Quality culture (acharya)Quality culture (acharya)
Quality culture (acharya)
 
Culture of-quality
Culture of-qualityCulture of-quality
Culture of-quality
 
QUALITY CULTURE IN THE PUBLIC SECTOR
QUALITY CULTURE IN THE PUBLIC SECTORQUALITY CULTURE IN THE PUBLIC SECTOR
QUALITY CULTURE IN THE PUBLIC SECTOR
 
Building Quality Culture In Agile Software Development
Building Quality Culture In Agile Software DevelopmentBuilding Quality Culture In Agile Software Development
Building Quality Culture In Agile Software Development
 
Iso9001standard 181004074727
Iso9001standard 181004074727Iso9001standard 181004074727
Iso9001standard 181004074727
 
Practical Models for Effective Employee Engagement in Support of Evolving Sus...
Practical Models for Effective Employee Engagement in Support of Evolving Sus...Practical Models for Effective Employee Engagement in Support of Evolving Sus...
Practical Models for Effective Employee Engagement in Support of Evolving Sus...
 
The principles of quality management
The principles of quality managementThe principles of quality management
The principles of quality management
 
Introduction to qmp iso
Introduction to qmp isoIntroduction to qmp iso
Introduction to qmp iso
 
Transforming Organisational Development – A Case Study
Transforming Organisational Development – A Case Study  Transforming Organisational Development – A Case Study
Transforming Organisational Development – A Case Study
 
Trends affecting od practice - OD process - Organizational Change and Devel...
Trends affecting od practice -  OD process -  Organizational Change and Devel...Trends affecting od practice -  OD process -  Organizational Change and Devel...
Trends affecting od practice - OD process - Organizational Change and Devel...
 
Chaos, Consistency, Creativity - A Journey Through Agile Auditability
Chaos, Consistency, Creativity - A Journey Through Agile AuditabilityChaos, Consistency, Creativity - A Journey Through Agile Auditability
Chaos, Consistency, Creativity - A Journey Through Agile Auditability
 
Change Management 1
Change Management 1Change Management 1
Change Management 1
 
Organisational excellence; Does the culture support the mission, by tina mupa...
Organisational excellence; Does the culture support the mission, by tina mupa...Organisational excellence; Does the culture support the mission, by tina mupa...
Organisational excellence; Does the culture support the mission, by tina mupa...
 
Managing change: from pain to gain | Talent Connect Anaheim
Managing change: from pain to gain | Talent Connect AnaheimManaging change: from pain to gain | Talent Connect Anaheim
Managing change: from pain to gain | Talent Connect Anaheim
 
Why Lean Efforts fail - looking at cultural reasons why Lean dosen't work and...
Why Lean Efforts fail - looking at cultural reasons why Lean dosen't work and...Why Lean Efforts fail - looking at cultural reasons why Lean dosen't work and...
Why Lean Efforts fail - looking at cultural reasons why Lean dosen't work and...
 
Denison Model-Organizational Effectivness
Denison Model-Organizational EffectivnessDenison Model-Organizational Effectivness
Denison Model-Organizational Effectivness
 
Keys to organizational excellence
Keys to organizational excellenceKeys to organizational excellence
Keys to organizational excellence
 

Destacado

4.quality culture
4.quality culture4.quality culture
4.quality culture083805154
 
Building a culture of quality real world examples #CAST2015
Building a culture of quality  real world examples #CAST2015Building a culture of quality  real world examples #CAST2015
Building a culture of quality real world examples #CAST2015Josh Meier
 
Ch02 total quality management
Ch02 total quality managementCh02 total quality management
Ch02 total quality managementSakib Anik
 
Historia de la calidad (ASQ)- Texto traducido por Daniel Remondegui
Historia de la calidad (ASQ)- Texto traducido por Daniel RemondeguiHistoria de la calidad (ASQ)- Texto traducido por Daniel Remondegui
Historia de la calidad (ASQ)- Texto traducido por Daniel RemondeguiDaniel Remondegui
 
what-can-asq-do-for-you_and-your-career
what-can-asq-do-for-you_and-your-careerwhat-can-asq-do-for-you_and-your-career
what-can-asq-do-for-you_and-your-careerASQ AFRICA
 
The Symbolic Frame
The Symbolic FrameThe Symbolic Frame
The Symbolic Frameguest19e59c
 
American Society for Quality (ASQ) certifications Overview
American Society for Quality (ASQ) certifications OverviewAmerican Society for Quality (ASQ) certifications Overview
American Society for Quality (ASQ) certifications Overviewkushshah
 
Cultura de calidad
Cultura de  calidadCultura de  calidad
Cultura de calidadCharlyii
 
3 of 5 Creating the Quality Culture by Sultan Ghani
3 of 5  Creating the Quality Culture by Sultan Ghani3 of 5  Creating the Quality Culture by Sultan Ghani
3 of 5 Creating the Quality Culture by Sultan GhaniObaid Ali / Roohi B. Obaid
 
Feigenbaum's Philosophy on Total Quality Management
Feigenbaum's Philosophy on Total Quality ManagementFeigenbaum's Philosophy on Total Quality Management
Feigenbaum's Philosophy on Total Quality ManagementPiyush Tripathi
 
Asq at a glance
Asq at a glanceAsq at a glance
Asq at a glancekushshah
 
2. la cultura de calidad
2. la cultura de calidad2. la cultura de calidad
2. la cultura de calidadArtruro Benites
 
Quality is a cost
Quality is a costQuality is a cost
Quality is a costbatch18
 

Destacado (20)

Quality Culture
Quality CultureQuality Culture
Quality Culture
 
Quality is a Mindset
Quality is a MindsetQuality is a Mindset
Quality is a Mindset
 
4.quality culture
4.quality culture4.quality culture
4.quality culture
 
Building a culture of quality real world examples #CAST2015
Building a culture of quality  real world examples #CAST2015Building a culture of quality  real world examples #CAST2015
Building a culture of quality real world examples #CAST2015
 
Pres
PresPres
Pres
 
Ch02 total quality management
Ch02 total quality managementCh02 total quality management
Ch02 total quality management
 
Historia de la calidad (ASQ)- Texto traducido por Daniel Remondegui
Historia de la calidad (ASQ)- Texto traducido por Daniel RemondeguiHistoria de la calidad (ASQ)- Texto traducido por Daniel Remondegui
Historia de la calidad (ASQ)- Texto traducido por Daniel Remondegui
 
what-can-asq-do-for-you_and-your-career
what-can-asq-do-for-you_and-your-careerwhat-can-asq-do-for-you_and-your-career
what-can-asq-do-for-you_and-your-career
 
The Symbolic Frame
The Symbolic FrameThe Symbolic Frame
The Symbolic Frame
 
Total Quality Process (TQP)
Total Quality Process (TQP)Total Quality Process (TQP)
Total Quality Process (TQP)
 
American Society for Quality (ASQ) certifications Overview
American Society for Quality (ASQ) certifications OverviewAmerican Society for Quality (ASQ) certifications Overview
American Society for Quality (ASQ) certifications Overview
 
Cultura de calidad
Cultura de  calidadCultura de  calidad
Cultura de calidad
 
3 of 5 Creating the Quality Culture by Sultan Ghani
3 of 5  Creating the Quality Culture by Sultan Ghani3 of 5  Creating the Quality Culture by Sultan Ghani
3 of 5 Creating the Quality Culture by Sultan Ghani
 
Creating A Culture of Quality
Creating A Culture of QualityCreating A Culture of Quality
Creating A Culture of Quality
 
Cultura de la Calidad
Cultura de la CalidadCultura de la Calidad
Cultura de la Calidad
 
Feigenbaum's Philosophy on Total Quality Management
Feigenbaum's Philosophy on Total Quality ManagementFeigenbaum's Philosophy on Total Quality Management
Feigenbaum's Philosophy on Total Quality Management
 
Asq at a glance
Asq at a glanceAsq at a glance
Asq at a glance
 
2. la cultura de calidad
2. la cultura de calidad2. la cultura de calidad
2. la cultura de calidad
 
Quality is a cost
Quality is a costQuality is a cost
Quality is a cost
 
Sistema produccion toyota
Sistema produccion toyotaSistema produccion toyota
Sistema produccion toyota
 

Similar a Culture of Quality Can Accelerate Growth and Performance in the Enterprise

Rising Economic Power of Quality
Rising Economic Power of QualityRising Economic Power of Quality
Rising Economic Power of QualityTapan Chaudhary
 
Leadership Management
Leadership ManagementLeadership Management
Leadership ManagementSCALE
 
Corporate Reporting and Human Capital - Employer branding in human capital
Corporate Reporting and Human Capital - Employer branding in human capitalCorporate Reporting and Human Capital - Employer branding in human capital
Corporate Reporting and Human Capital - Employer branding in human capitalCommunicate Magazine
 
Future of Work OI Global Research Study
Future of Work OI Global Research StudyFuture of Work OI Global Research Study
Future of Work OI Global Research StudyCMP
 
The Changing Role of Quality Professional
The Changing Role of Quality ProfessionalThe Changing Role of Quality Professional
The Changing Role of Quality ProfessionalDr. Firdaus Basbeth
 
Developing Graduates into Leaders
Developing Graduates into LeadersDeveloping Graduates into Leaders
Developing Graduates into LeadersJosh Mackenzie
 
Kevin Martin: Empowering Your Board with the People Analytics That Matter
Kevin Martin: Empowering Your Board with the People Analytics That MatterKevin Martin: Empowering Your Board with the People Analytics That Matter
Kevin Martin: Empowering Your Board with the People Analytics That MatterEdunomica
 
State of internal communications (2018)
State of internal communications (2018)State of internal communications (2018)
State of internal communications (2018)PRFest
 
LEADERSHIP TRANSITION COACHING: A STRATEGY TO FOSTER A POSITIVE WORKPLACE CUL...
LEADERSHIP TRANSITION COACHING: A STRATEGY TO FOSTER A POSITIVE WORKPLACE CUL...LEADERSHIP TRANSITION COACHING: A STRATEGY TO FOSTER A POSITIVE WORKPLACE CUL...
LEADERSHIP TRANSITION COACHING: A STRATEGY TO FOSTER A POSITIVE WORKPLACE CUL...Human Capital Media
 
project management
project management project management
project management Engr. naeem
 
CLC member seminar june 16 Demonstrating value - Laura Overton, Towards Mat...
CLC member seminar june 16   Demonstrating value - Laura Overton, Towards Mat...CLC member seminar june 16   Demonstrating value - Laura Overton, Towards Mat...
CLC member seminar june 16 Demonstrating value - Laura Overton, Towards Mat...Charity Learning Consortium
 
Leadership Development: A Facts Based Approach to Improve Your Process, Mark ...
Leadership Development: A Facts Based Approach to Improve Your Process, Mark ...Leadership Development: A Facts Based Approach to Improve Your Process, Mark ...
Leadership Development: A Facts Based Approach to Improve Your Process, Mark ...The HR Observer
 
Leadership Development IIR conference Dubai October 2013
Leadership Development IIR conference Dubai October 2013Leadership Development IIR conference Dubai October 2013
Leadership Development IIR conference Dubai October 2013dingeman
 
2014 state of global strategy and leadership survey report updated
2014 state of global strategy and leadership survey report updated2014 state of global strategy and leadership survey report updated
2014 state of global strategy and leadership survey report updatedmohammadtazam10
 

Similar a Culture of Quality Can Accelerate Growth and Performance in the Enterprise (20)

Rising Economic Power of Quality
Rising Economic Power of QualityRising Economic Power of Quality
Rising Economic Power of Quality
 
Glf Presentation 2011 Mexico Version (2)
Glf Presentation 2011 Mexico Version (2)Glf Presentation 2011 Mexico Version (2)
Glf Presentation 2011 Mexico Version (2)
 
Leadership Management
Leadership ManagementLeadership Management
Leadership Management
 
Tqm
TqmTqm
Tqm
 
Corporate Reporting and Human Capital - Employer branding in human capital
Corporate Reporting and Human Capital - Employer branding in human capitalCorporate Reporting and Human Capital - Employer branding in human capital
Corporate Reporting and Human Capital - Employer branding in human capital
 
total+quality+management
total+quality+management total+quality+management
total+quality+management
 
Future of Work OI Global Research Study
Future of Work OI Global Research StudyFuture of Work OI Global Research Study
Future of Work OI Global Research Study
 
The Changing Role of Quality Professional
The Changing Role of Quality ProfessionalThe Changing Role of Quality Professional
The Changing Role of Quality Professional
 
Developing Graduates into Leaders
Developing Graduates into LeadersDeveloping Graduates into Leaders
Developing Graduates into Leaders
 
Kevin Martin: Empowering Your Board with the People Analytics That Matter
Kevin Martin: Empowering Your Board with the People Analytics That MatterKevin Martin: Empowering Your Board with the People Analytics That Matter
Kevin Martin: Empowering Your Board with the People Analytics That Matter
 
MCF
MCFMCF
MCF
 
State of internal communications (2018)
State of internal communications (2018)State of internal communications (2018)
State of internal communications (2018)
 
LEADERSHIP TRANSITION COACHING: A STRATEGY TO FOSTER A POSITIVE WORKPLACE CUL...
LEADERSHIP TRANSITION COACHING: A STRATEGY TO FOSTER A POSITIVE WORKPLACE CUL...LEADERSHIP TRANSITION COACHING: A STRATEGY TO FOSTER A POSITIVE WORKPLACE CUL...
LEADERSHIP TRANSITION COACHING: A STRATEGY TO FOSTER A POSITIVE WORKPLACE CUL...
 
project management
project management project management
project management
 
CLC member seminar june 16 Demonstrating value - Laura Overton, Towards Mat...
CLC member seminar june 16   Demonstrating value - Laura Overton, Towards Mat...CLC member seminar june 16   Demonstrating value - Laura Overton, Towards Mat...
CLC member seminar june 16 Demonstrating value - Laura Overton, Towards Mat...
 
Leadership Development: A Facts Based Approach to Improve Your Process, Mark ...
Leadership Development: A Facts Based Approach to Improve Your Process, Mark ...Leadership Development: A Facts Based Approach to Improve Your Process, Mark ...
Leadership Development: A Facts Based Approach to Improve Your Process, Mark ...
 
Leadership Development IIR conference Dubai October 2013
Leadership Development IIR conference Dubai October 2013Leadership Development IIR conference Dubai October 2013
Leadership Development IIR conference Dubai October 2013
 
2014 state of global strategy and leadership survey report updated
2014 state of global strategy and leadership survey report updated2014 state of global strategy and leadership survey report updated
2014 state of global strategy and leadership survey report updated
 
2011 2012 health_care_criteria
2011 2012 health_care_criteria2011 2012 health_care_criteria
2011 2012 health_care_criteria
 
Tm..mu0017
Tm..mu0017Tm..mu0017
Tm..mu0017
 

Último

Lecture_6.pptx English speaking easyb to
Lecture_6.pptx English speaking easyb toLecture_6.pptx English speaking easyb to
Lecture_6.pptx English speaking easyb toumarfarooquejamali32
 
MC Heights construction company in Jhang
MC Heights construction company in JhangMC Heights construction company in Jhang
MC Heights construction company in Jhangmcgroupjeya
 
Intellectual Property Licensing Examples
Intellectual Property Licensing ExamplesIntellectual Property Licensing Examples
Intellectual Property Licensing Examplesamberjiles31
 
Borderless Access - Global B2B Panel book-unlock 2024
Borderless Access - Global B2B Panel book-unlock 2024Borderless Access - Global B2B Panel book-unlock 2024
Borderless Access - Global B2B Panel book-unlock 2024Borderless Access
 
Borderless Access - Global Panel book-unlock 2024
Borderless Access - Global Panel book-unlock 2024Borderless Access - Global Panel book-unlock 2024
Borderless Access - Global Panel book-unlock 2024Borderless Access
 
7movierulz.uk
7movierulz.uk7movierulz.uk
7movierulz.ukaroemirsr
 
Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...
Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...
Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...IMARC Group
 
The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...
The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...
The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...Brian Solis
 
NASA CoCEI Scaling Strategy - November 2023
NASA CoCEI Scaling Strategy - November 2023NASA CoCEI Scaling Strategy - November 2023
NASA CoCEI Scaling Strategy - November 2023Steve Rader
 
Borderless Access - Global B2B Panel book-unlock 2024
Borderless Access - Global B2B Panel book-unlock 2024Borderless Access - Global B2B Panel book-unlock 2024
Borderless Access - Global B2B Panel book-unlock 2024Borderless Access
 
Slicing Work on Business Agility Meetup Berlin
Slicing Work on Business Agility Meetup BerlinSlicing Work on Business Agility Meetup Berlin
Slicing Work on Business Agility Meetup BerlinAnton Skornyakov
 
A flour, rice and Suji company in Jhang.
A flour, rice and Suji company in Jhang.A flour, rice and Suji company in Jhang.
A flour, rice and Suji company in Jhang.mcshagufta46
 
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISING
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISINGUNLEASHING THE POWER OF PROGRAMMATIC ADVERTISING
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISINGlokeshwarmaha
 
Upgrade Your Banking Experience with Advanced Core Banking Applications
Upgrade Your Banking Experience with Advanced Core Banking ApplicationsUpgrade Your Banking Experience with Advanced Core Banking Applications
Upgrade Your Banking Experience with Advanced Core Banking ApplicationsIntellect Design Arena Ltd
 
Anyhr.io | Presentation HR&Recruiting agency
Anyhr.io | Presentation HR&Recruiting agencyAnyhr.io | Presentation HR&Recruiting agency
Anyhr.io | Presentation HR&Recruiting agencyHanna Klim
 
Cracking the ‘Business Process Outsourcing’ Code Main.pptx
Cracking the ‘Business Process Outsourcing’ Code Main.pptxCracking the ‘Business Process Outsourcing’ Code Main.pptx
Cracking the ‘Business Process Outsourcing’ Code Main.pptxWorkforce Group
 
Chicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdf
Chicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdfChicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdf
Chicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdfSourav Sikder
 
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdfTalent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdfCharles Cotter, PhD
 

Último (20)

Lecture_6.pptx English speaking easyb to
Lecture_6.pptx English speaking easyb toLecture_6.pptx English speaking easyb to
Lecture_6.pptx English speaking easyb to
 
MC Heights construction company in Jhang
MC Heights construction company in JhangMC Heights construction company in Jhang
MC Heights construction company in Jhang
 
Intellectual Property Licensing Examples
Intellectual Property Licensing ExamplesIntellectual Property Licensing Examples
Intellectual Property Licensing Examples
 
Borderless Access - Global B2B Panel book-unlock 2024
Borderless Access - Global B2B Panel book-unlock 2024Borderless Access - Global B2B Panel book-unlock 2024
Borderless Access - Global B2B Panel book-unlock 2024
 
Borderless Access - Global Panel book-unlock 2024
Borderless Access - Global Panel book-unlock 2024Borderless Access - Global Panel book-unlock 2024
Borderless Access - Global Panel book-unlock 2024
 
7movierulz.uk
7movierulz.uk7movierulz.uk
7movierulz.uk
 
Investment Opportunity for Thailand's Automotive & EV Industries
Investment Opportunity for Thailand's Automotive & EV IndustriesInvestment Opportunity for Thailand's Automotive & EV Industries
Investment Opportunity for Thailand's Automotive & EV Industries
 
WAM Corporate Presentation Mar 25 2024.pdf
WAM Corporate Presentation Mar 25 2024.pdfWAM Corporate Presentation Mar 25 2024.pdf
WAM Corporate Presentation Mar 25 2024.pdf
 
Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...
Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...
Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...
 
The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...
The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...
The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...
 
NASA CoCEI Scaling Strategy - November 2023
NASA CoCEI Scaling Strategy - November 2023NASA CoCEI Scaling Strategy - November 2023
NASA CoCEI Scaling Strategy - November 2023
 
Borderless Access - Global B2B Panel book-unlock 2024
Borderless Access - Global B2B Panel book-unlock 2024Borderless Access - Global B2B Panel book-unlock 2024
Borderless Access - Global B2B Panel book-unlock 2024
 
Slicing Work on Business Agility Meetup Berlin
Slicing Work on Business Agility Meetup BerlinSlicing Work on Business Agility Meetup Berlin
Slicing Work on Business Agility Meetup Berlin
 
A flour, rice and Suji company in Jhang.
A flour, rice and Suji company in Jhang.A flour, rice and Suji company in Jhang.
A flour, rice and Suji company in Jhang.
 
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISING
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISINGUNLEASHING THE POWER OF PROGRAMMATIC ADVERTISING
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISING
 
Upgrade Your Banking Experience with Advanced Core Banking Applications
Upgrade Your Banking Experience with Advanced Core Banking ApplicationsUpgrade Your Banking Experience with Advanced Core Banking Applications
Upgrade Your Banking Experience with Advanced Core Banking Applications
 
Anyhr.io | Presentation HR&Recruiting agency
Anyhr.io | Presentation HR&Recruiting agencyAnyhr.io | Presentation HR&Recruiting agency
Anyhr.io | Presentation HR&Recruiting agency
 
Cracking the ‘Business Process Outsourcing’ Code Main.pptx
Cracking the ‘Business Process Outsourcing’ Code Main.pptxCracking the ‘Business Process Outsourcing’ Code Main.pptx
Cracking the ‘Business Process Outsourcing’ Code Main.pptx
 
Chicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdf
Chicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdfChicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdf
Chicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdf
 
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdfTalent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
 

Culture of Quality Can Accelerate Growth and Performance in the Enterprise

  • 1. CULTURE OF QUALITY ACCELERATING GROWTH AND PERFORMANCE IN THE ENTERPRISE This first-of-its-kind global study offers actionable insight into how a quality-driven culture can accelerate business performance. QUALITY customers values leadership training excellence innovation Demographics: VISION 1,010 senior executives metrics culture incentives 1,281 quality professionals A Global Perspective Since the launch of our Quality Driven Management program in 2008 ... we have been able to achieve hundreds of millions of dollars of cost savings. – Rebecca Yeung, FedEx The melding of these factors is what creates an organizational culture of quality.
  • 2. Current State 59% of all respondents say their organization exhibits a culture of quality. 20% of senior executives rate their quality programs as world class, but only 5% of quality professionals do the same. 58.5% of quality professionals rate their quality programs as average or below average. CEOs and the C-suite tend to receive filtered, big-picture material that has been prettied up for management. – Liz Keim, Integrated Quality Resources
  • 3. Culture of Quality Essentials Vision, Values, and Leadership Only 60% of respondents say their quality vision is clearly stated and only 32% say it’s compelling. Only 61% say their quality values are clearly stated and 50% say it’s understood throughout the organization. Only 60% say their management supports the quality vision and values unequivocally. (Culture of Quality) must include the participation of … those in the middle and those at the top. – Jagdish Ramaswamy, Aditya Birla
  • 4. Customers Define Quality COMMITMENT TO CUSTOMER Only 28% of all respondents say their organization’s most visible metrics focus on customer needs. Only 24% of all respondents say their organization is highly effective in identifying customer needs and expectations. 48% of all respondents say customer needs are a key driver of quality programs. Quality ... is the language that translates the voice of the customer into long-term organizational performance. 24% 28% 48% – Bharat Wakhlu, Tata Services
  • 5. TOP 6 KEY CHALLENGES in adapting quality programs to meet the needs of a global workforce 1 Lack of uniform quality standards: 35% of all respondents 2 Use of technology to ensure quality: 34% 3 Lack of specialized training: 32% 4 Workers vary by region in the ability to take initiative: 32% 5 Use of technology for metrics: 28% 6 Importance attached to quality by various cultures/regions: 27% It’s not as simple as identifying clear vision and values, having engaged leaders, and involving the customers. Other challenges exist.
  • 6. Positive Change Is on the Horizon $ 53% of all respondents say their organization is planning to increase quality-focused investment over the next 18 months. 17% of those say the investment likely will be substantial. Self-described world-class* organizations are more apt to increase investment in quality, with 66% of those organizations planning to increase investment in quality programs in the next 18 months. 35% of those say the investment likely will be substantial. * Respondents believe their company’s quality programs are among the strongest and most advanced in the world.
  • 7. Warning Signs of a Weak Culture of Quality ! The company lacks formal mechanisms for collecting and analyzing customer feedback. Metrics used for performance evaluation feature little to no mention of quality goals. Training and development do not emphasize quality. The organization experiences frequent, though often minor, setbacks because of inconsistent quality. You need to define what quality means, define quality goals, measure group and individual performance, and then reward those who are making it happen. – Jeffrey Ray Boeing Defense Space and Security Managers throughout the organization either fail to consistently emphasize quality or are resistant to quality initiatives.
  • 8. Enhance Your Culture of Quality How much more effective could your organization become if it were to take steps to enhance its culture of quality? EDUCATE­— the white paper ASSESS—Take the Download online self-assessment (available in November) ACT—Get started with customized solutions Get started at cultureofquality.org. Website: cultureofquality.org | Email: cultureofquality@asq.org