1. 4
Active
listening
Presented by
Aamin Khan Banarsi
(A research fellow in education)
M.Sc.(Physics)
2017-19

2. 4
Helloooo!
I am Aamin
I am here-
1. To enhance my skills
2. To contribute to other`s skills
3. To share my practice
"I ask questions because I listen"
- Aamin

3. 4
Communication?
CONT…..

4. 4
Communication includes
Facilitation skill Presentation skill
Quality of mode
of communication
Active listening

5. 4
Active
listening
This is an important
practice to
understand and
remember anything
in a way
which one can
recall and respond
to make the
communication
effective
During this pandemic, we
all are working remotely,
so it is important to listen
talks of our peers.

6. 4
“Active listening is not only a matter of
making yourself available to hear
someone talk, but it is showing the
sender physically, that you are
receiving and understanding their
message on all levels.”
― Susan C. Young

7. 4
Hearing Vs Listening
Hearing-
 Implies perceiving sounds
 Is a passive process
 Involves effortless activity
Listening-
 Understanding
information with
involvement from mind
and body
 Is an active process
 Requires conscious efforts,
concentration and
interest

8. Types of listening
Informational
Requires no criticism
or judgement
Focuses on key points
Critical
Requires
understanding
Looks for evidences
Checks for logical
reasoning
Appreciative
Listens for
entertainment
Does not involve
analyzing
Empathetic
Focuses on the
speaker`s emotions
Allows the listener to
see another point of
view

9. Types of listeners
Detached
Avoids making eye
contact
Lacks enthusiasm
Seems inattentive,
disinterested or bored
Passive
May or may not
make eye contact
Fakes attention
Uses little energy or
effort
Involved
Provides some direct
eye contact
Gives the speaker
some attention
Has an alert posture
Active
Has an alert posture
Uses direct eye
contact
Gives full attention
Focuses on what is
said
Participates fully

10. Listening process
HEAR ATTEND UNDERSTAND RESPOND REMEMBER

11. Listening process
Hear
• Occurs when
sound waves
hit the ear
• Is a
prerequisite
to listening
Attend
• Filters heard
messages,
focus on
some
• Can be
heard or can
be white
noise
Understand
• Assigns a
level of
importance
to the
message,
Respond
• Gather
insights
• Share own
views
• Ask related
questions
and doubts
etc.
Remember
• Recall
information
from memory
• Builds
relationship
and trust

12. Why is active listening important? How to become an active listener?
 Build relationships
 Creates new ways to
approach issues
 Diffuses emotional
situations
 Avoid costly errors
 Pay attention
 Provide positive
reinforcement
 Show you are listening
 Provide effective
feedback
 Take notes

13. Active listeners will
INCREASE
PRODUCTIVITY
IMPROVE WORK
RELATIONSHIPS
IMPROVE PERSUASIVE
AND NEGOTIATION
SKILLS
REDUCE CONFLICT
AND
MISUNDERSTANDINGS

14. Special thanks for listening actively!
To Connect & Share!!
Comment your query/talk