1. Abhay Mhaskar, PMP
firstname.lastname@example.org; 9527909921 (C)
I am PMI certified IT Infrastructure Project/Program Delivery Manager, have more than 18 years of
domestic and international IT infrastructure management/delivery experience, playing various customer
facing roles, have excellent time-management and multitasking skills, have leadership skills in
managing program deliveries, processes and people. Along with leadership skills, I am a strong
team player who believes in knowledge sharing, documenting practices and providing feedback.
Managerial: Service Delivery, Program/Project Management, setup appropriate delivery structure,
escalation management, customer knowledge management, risk management
Finance and Operations: Account Level P&L responsibility and management, drive service
improvement to gain optimal efficiency, deliver cost effective, client centric services , Program level
budget management, tracking, cost optimization
Domain and Vertical: Manufacturing, Media and Entertainment, Banking and Finance
Solutioning and Growth: Scope new opportunities proactively, align with client partner to build
winning solutions and delivery proposals, build strong relationship with all key internal and customer
Governance: Develop and implement governance processes to help managing complexity of the
program across people, process, technology and business change.
Professional Presales Experience: Understand and experienced in issues such as IT productivity,
performance management, service level management, quality and rework metrics, carry out pre-sales
product demonstrations, configurations and presentations, provide pre-sales technical support to
Service delivery operations process development: Driving the definition, development and
documentation of the ITaaS service delivery operations processes and procedures and the related
operating level agreements
A solid background in IT Infrastructure Management, project and program delivery.
Good knowledge of MS Projects, MS Visio and MS office products.
Service delivery Management of large infrastructure setup consisting of 1000+ wintel servers spread
across multiple data centers through cross functional teams spread across multiple geographies.
Contract management, SOW management, SLA tracking
Solution design and effort estimation for new proposals, understands processes, production
Good experience in infrastructure consolidations, data center migrations, virtualizations
Strong technical skills in various operating platforms like Solaris, Linux, Windows etc
Good knowledge in Deploying, Configuring, Tuning, Clustering, Load balancing, Performance
Monitoring, Security of various infrastructure components
Strong experience in Analyzing, Trouble shooting and taking appropriate actions for
OS/Application/Web server errors, logs and finding out performance bottlenecks.
Business continuity and disaster recovery planning.
Incident, problem and change management skills.
2. Soft Skills
Excellent documentation, communication and interpersonal skills.
Team management, mentoring, career planning, training, appraisals for team members.
SLA tracking and governance management.
Excellent client/customer relationship management, vendor management
Strong Customer focus and good analytical skills.
Good Business Analysis skills, involving requirement analysis, project planning, resource allocation,
forecasting, capacity planning etc.
Works effectively, independently or as part of a team, willing to take extra responsibilities, update
knowledge and enjoy new challenges.
Education & Certification
B.E. – Electronics & Telecommunication; Mumbai Univ. 1995
Pursuing MBA from one of leading distance learning University.
PMP (PMP No: 1260299)
IBM Certified Solution Advisor - Cloud Computing Architecture V3
Finance for Non Finance Leaders – by U21Global
Six Sigma Green Belt
ITIL Foundation, V2.0
Sun Certified Systems Administrator, Solaris 8
Current Employer: Wipro Technologies, since June 2014
Client: Transfield Services
Program: IT Infra End to End Run and Projects, plus Transformation Program
Role: Delivery Manager
Duration: June 2014 till today
I am Managing Transfield account as Infra Delivery Manager, responsible for managing delivery
and account growth across all the geographies including Australia, New Zealand, and USA.
Currently I manage team of 120+ people, with account revenue in multi million dollars.
TCV: AUD 71,763,625.32
ACV: AUD 15,310,718.19
Project billing type: Resource Unit based
I am working with team of architects on defining Infra roadmap for Transfield. Few of the tracks
considered under Infra refresh are Office 365, Windows 7, firewall refresh etc
Operational performance is tracked and reported by well-defined and agreed SLA's with regular
SLA reviews, risk reviews, representing in governance forums. I am Responsible for tracking
and improving productivity, responsible for generating farming revenue.
Previous Employer: Tech Mahindra, since Dec 2007 – June 2014
Following are various projects on which I worked through Tech Mahindra:
Client: Marathon Oil Company, Houston, TX, USA
Project: Technology Refresh
Role: Program Manager
3. Duration: Feb 2010 – June 2014
I managed multiple infrastructure projects under technology refresh program at Marathon Oil,
few of most important ones were “Active Directory Separation”, “Installation & Configuration
of Infra Monitoring Tools”, Technology Refresh, Virtualization, Server consolidation etc
Some of Projects and My Responsibilities:
Project planning, estimating, tracking and management in accordance with company’s IT
governance policies. This includes working closely with the business functional areas, IT,
external consultants and vendors, and the PMO in defining project priorities, scope,
approach, resource requirements, schedule, deliverables and funding.
Program review meetings with various stakeholders, program governance meeting with
Collaborate with other Program Managers, Project Managers and Service Delivery Managers
to gather and maintain resource forecast, budgeting and financial analysis.
Manage technical aspects, build relationships between stake holders and collaborate with
teams to achieve project goals.
Participate in delivery review meetings.
Work with Senior IT Leadership teams to get budget approvals.
Conduct governance meeting with various stakeholders.
Apart from Marathon Oil responsibilities, I was also responsible for deliveries for other 3
accounts in E&U domain
Client: Citigroup, Warren, NJ, USA
Project: GWM-RECOM-SA Support – Project Management
Role: Project Manager
Duration: Dec 2007 – Jan 2010
Some of Projects and My Responsibilities:
Data Center Migration – i) New Server Build out planning; ii) Old to new Server mappings iii)
Coordination among various teams iv) Conducting Status meetings v) Progress reporting to higher
management vi) Issue escalations, tracking and follow-up till resolution vii) Checkout coordination
Coordination with offshore, training and mentoring offshore team
Employer: Patni Computer Systems Ltd,
Project: Various IT Infra projects with wide range of customers
Role: Site Engineer, Project Manager, Oni-Site Coordinator, Relationship Manager
Duration: Nov 1997 - Nov 2007
When I was employed at Patni Computers, I worked on various IT Infrastructure Management projects for
various customers like “MetLife Insurance, GE Supply, LogLogic, GE NBC, GE CFS, GEFA at offshore
and also at various onsite locations. I was also involved in setting up Patni’s BPO facility at Noida and
Patni’s offshore development Center at TTC, Mahape, Navi Mumbai
Before Patni Computers, first two years of my career I worked with a small firm in Mumbai
Employer : AVC Inc / Crest Computers, Mumbai
Project : Helpdesk Support
4. Role : Customer Support Engineer
Platform : Windows NT, windows 98/95, Novel Netware 4.0
Duration : Sept 1995 to Oct 1997
Some of Responsibilities:
Installation of New PC’s, Workstations.
Installation and maintenance of printer and other peripheral devices
Installation of the Operating systems including network operating system like Novell, Windows NT