Se ha denunciado esta presentación.
Utilizamos tu perfil de LinkedIn y tus datos de actividad para personalizar los anuncios y mostrarte publicidad más relevante. Puedes cambiar tus preferencias de publicidad en cualquier momento.
Get Your Train On:Building Your UX Team Through    Practical Usability Testing       GSA First Fridays Usability Program  ...
Hi! Jonathan Rubin@jonathan_rubin Angela Hooker @AccessForAll                  2
(Photograph of a desert)                           3
Usability tests       +  Usability education      =More trained  UX staff!                  4
In this 30 minutes1. What is First Fridays?2. How to create an educational   program3. Stories from “graduates”           ...
1. What is First Fridays?                            6
 Education Demonstration Tests Awareness                        7
Best: Two rooms to test Observation room   Testing room                                   8
First Fridays “discount” testing8:30 – 11:30 AM = 3 testers, 1 hour                                      9
First Fridays “discount” testing8:30 – 11:30 AM = 3 testers, 1 hour11:30 – Noon = Lunch and accessibility                 ...
First Fridays “discount” testing8:30 – 11:30 AM = 3 testers, 1 hour11:30 – Noon = Lunch and accessibilityNoon – 12:45 PM =...
First Fridays “discount” testing8:30 – 11:30 AM = 3 testers, 1 hour11:30 – Noon = Lunch and accessibilityNoon – 12:45 PM =...
First Fridays “discount” testing8:30 – 11:30 AM = 3 testers, 1 hour11:30 – Noon = Lunch and accessibilityNoon – 12:45 PM =...
First Fridays “discount” testing   DOT             State   Interior        FCC   IRS             USAJobs   Army    ...
Free @ HowTo.gov/firstfridays Usability testing    Project  scripts               management Email templates      Befo...
Hallway test               16
Teach ‘em to fish …                      17
In this 30 minutes1. What is First Fridays?2. How to create an educational   program                                  18
Behind the curtain                     19
Team sport             20
Each test isa trainingopportunity               21
Matrixed approach to staffing Part-time  volunteers! Borrow from other  departments You are “providing  skill building ...
Many roles to choose from•   Observe•   Room Manager•   Greeter•   Data Collector•   Backup                               ...
Grow yourown facilitator                  24
Get it: Rocket Surgery Made Easy  Commit to monthly   product testing  Same time each   month  More observers +   more ...
4-step process                 26
Make a big deal                  27
Make a syllabus for trainees1. Summary                                28
Make a syllabus for trainees1. Summary2. Cost + duration                                29
Make a syllabus for trainees1. Summary2. Cost + duration3. Program goals                                30
Make a syllabus for trainees1.    Summary2.    Cost + duration3.    Program goals4.    Schedule and timeline              ...
Make a syllabus for trainees1.    Summary2.    Cost + duration3.    Program goals4.    Schedule and timeline5.    Optional...
Manage it            33
In this 30 minutes1. What is First Fridays?2. How to create an educational   program3. Stories from “graduates”           ...
Graduate 1: internal              David Kaufmann              Federal Information                Specialist              d...
Graduate 1: internal• Needed UX work                       36
Graduate 1: internal• Needed UX work• Four months training with us                                 37
Graduate 1: internal• Needed UX work• Four months training with us• Comparison test – 2 designs, 30  users                ...
Graduate 1: internal• Needed UX work• Four months training with us• Comparison test – 2 designs, 30  users• Informed conte...
Graduate 1: internal• Needed UX work• Four months training with us• Comparison test – 2 designs, 30  users• Informed conte...
Graduate 1: internal• Needed UX work• Four months training with us• Comparison test – 2 designs, 30  users• Informed conte...
Graduate 2: external Couldn’t persuade agency to test, so  volunteered                                         42
Graduate 2: external Couldn’t persuade agency to test, so  volunteered Four months training with us                     ...
Graduate 2: external Couldn’t persuade agency to test, so  volunteered Four months training with us Made 8 personas (te...
Graduate 2: external Couldn’t persuade agency to test, so  volunteered Four months training with us Made 8 personas (te...
In conclusion … You can do it                  46
In conclusion … You can do it No cost – and money saving                               47
In conclusion … You can do it No cost – and money saving Employee multiplier                               48
Thanks!Jonathan Rubin@jonathan_rubinjonathan.rubin@gsa.govAngela Hooker@AccessForAllangela.hooker@gsa.gov                 ...
Próxima SlideShare
Cargando en…5
×

Get Your Train On: Building Your UX Team Through Practical Usability Testing

769 visualizaciones

Publicado el

Learn how to start a usability program at your organization, through a process that multiplies your current resources and can cost you little or nothing.

  • Sé el primero en comentar

  • Sé el primero en recomendar esto

Get Your Train On: Building Your UX Team Through Practical Usability Testing

  1. 1. Get Your Train On:Building Your UX Team Through Practical Usability Testing GSA First Fridays Usability Program Jonathan Rubin Angela Hooker October 2012
  2. 2. Hi! Jonathan Rubin@jonathan_rubin Angela Hooker @AccessForAll 2
  3. 3. (Photograph of a desert) 3
  4. 4. Usability tests + Usability education =More trained UX staff! 4
  5. 5. In this 30 minutes1. What is First Fridays?2. How to create an educational program3. Stories from “graduates” 5
  6. 6. 1. What is First Fridays? 6
  7. 7.  Education Demonstration Tests Awareness 7
  8. 8. Best: Two rooms to test Observation room Testing room 8
  9. 9. First Fridays “discount” testing8:30 – 11:30 AM = 3 testers, 1 hour 9
  10. 10. First Fridays “discount” testing8:30 – 11:30 AM = 3 testers, 1 hour11:30 – Noon = Lunch and accessibility 10
  11. 11. First Fridays “discount” testing8:30 – 11:30 AM = 3 testers, 1 hour11:30 – Noon = Lunch and accessibilityNoon – 12:45 PM = Collect problems 11
  12. 12. First Fridays “discount” testing8:30 – 11:30 AM = 3 testers, 1 hour11:30 – Noon = Lunch and accessibilityNoon – 12:45 PM = Collect problems12:45 – 1:30 PM = Offer solutions 12
  13. 13. First Fridays “discount” testing8:30 – 11:30 AM = 3 testers, 1 hour11:30 – Noon = Lunch and accessibilityNoon – 12:45 PM = Collect problems12:45 – 1:30 PM = Offer solutions1:30 PM = Adjourn 13
  14. 14. First Fridays “discount” testing DOT  State Interior  FCC IRS  USAJobs Army  Census NASA  NSF OMB  And 35 others 14
  15. 15. Free @ HowTo.gov/firstfridays Usability testing  Project scripts management Email templates  Before and after Best practices screenshots Final report  Videos examples  Etc. 15
  16. 16. Hallway test 16
  17. 17. Teach ‘em to fish … 17
  18. 18. In this 30 minutes1. What is First Fridays?2. How to create an educational program 18
  19. 19. Behind the curtain 19
  20. 20. Team sport 20
  21. 21. Each test isa trainingopportunity 21
  22. 22. Matrixed approach to staffing Part-time volunteers! Borrow from other departments You are “providing skill building opportunities” Flexible needs: 1 -20 hours a month 22
  23. 23. Many roles to choose from• Observe• Room Manager• Greeter• Data Collector• Backup 23
  24. 24. Grow yourown facilitator 24
  25. 25. Get it: Rocket Surgery Made Easy  Commit to monthly product testing  Same time each month  More observers + more testing = more buy-in 25
  26. 26. 4-step process 26
  27. 27. Make a big deal 27
  28. 28. Make a syllabus for trainees1. Summary 28
  29. 29. Make a syllabus for trainees1. Summary2. Cost + duration 29
  30. 30. Make a syllabus for trainees1. Summary2. Cost + duration3. Program goals 30
  31. 31. Make a syllabus for trainees1. Summary2. Cost + duration3. Program goals4. Schedule and timeline 31
  32. 32. Make a syllabus for trainees1. Summary2. Cost + duration3. Program goals4. Schedule and timeline5. Optional reading 32
  33. 33. Manage it 33
  34. 34. In this 30 minutes1. What is First Fridays?2. How to create an educational program3. Stories from “graduates” 34
  35. 35. Graduate 1: internal David Kaufmann Federal Information Specialist david.kaufmann@gsa.gov 35
  36. 36. Graduate 1: internal• Needed UX work 36
  37. 37. Graduate 1: internal• Needed UX work• Four months training with us 37
  38. 38. Graduate 1: internal• Needed UX work• Four months training with us• Comparison test – 2 designs, 30 users 38
  39. 39. Graduate 1: internal• Needed UX work• Four months training with us• Comparison test – 2 designs, 30 users• Informed content of 100s of pages 39
  40. 40. Graduate 1: internal• Needed UX work• Four months training with us• Comparison test – 2 designs, 30 users• Informed content of 100s of pages• Speaks publicly about usability 40
  41. 41. Graduate 1: internal• Needed UX work• Four months training with us• Comparison test – 2 designs, 30 users• Informed content of 100s of pages• Speaks publicly about usability• Tests on Call Center 41
  42. 42. Graduate 2: external Couldn’t persuade agency to test, so volunteered 42
  43. 43. Graduate 2: external Couldn’t persuade agency to test, so volunteered Four months training with us 43
  44. 44. Graduate 2: external Couldn’t persuade agency to test, so volunteered Four months training with us Made 8 personas (tested 4) 44
  45. 45. Graduate 2: external Couldn’t persuade agency to test, so volunteered Four months training with us Made 8 personas (tested 4) UX test and marketed it 45
  46. 46. In conclusion … You can do it 46
  47. 47. In conclusion … You can do it No cost – and money saving 47
  48. 48. In conclusion … You can do it No cost – and money saving Employee multiplier 48
  49. 49. Thanks!Jonathan Rubin@jonathan_rubinjonathan.rubin@gsa.govAngela Hooker@AccessForAllangela.hooker@gsa.gov 49

×