As government agencies continue to advance their digital transformation and improve the citizen digital experience, they are moving to new platforms. A successful digital transformation, and continued compliance with federal technology update mandates, such as Cloud First and the Modernizing Government Technology Act, involves embracing multiple cloud platforms. This has a ripple effect of streamlining agency operations and presenting a new and updated digital experience for citizens. Our government agency speaker will outline how one agency moved operations to the cloud and the lessons they learned along the way. During today’s webcast, you will learn: - How cloud platforms can help improve the citizen digital experience - How to architect a multi-cloud platform that makes sense for your agency - Lessons learned by other government agencies and from private sector companies

1. Sponsored by:
Driving the Digital Government
July 18, 2019
Moderator:
Lafe Low

2. SPEAKERS
Joe Kroger
Acquia Government Principle
Acquia
Sanjay Gupta
Chief Technology Officer
Small Business Administration

3. Driving the Digital Government
18 July 2019
Sanjay Gupta
Chief Technology Officer

4. Agenda
4
Why Cloud
82 Days to Cloud
Multi Cloud
Cloud Service Models
SBA’s Cloud Approach to Cybersecurity
Summary

5. Why Cloud?
• Agility
• Business frustration with IT: it takes too long to deliver business
solutions and therefore value to the business
• Cost
• Fixed costs, capital expense cost structure vs. consumption based,
variable cost, operating expense type cost structure
• Scalability
• Weeks and months vs. minutes and hours
5

6. Why Cloud?
• Lost decade of neglected IT
• Required significant recapitalization of aging Data Centers and information
technology infrastructure
• Changing IT business model
• From asset-based culture to a services-based, customer-centric delivery
model that is nimble and agile
• SBA Cloud First strategy to:
• Improve mission and business effectiveness
• Reduce information technology operating costs
• Improve the security and availability of our systems
• Protect SBA’s data and infrastructure
6

7. SBA Technology Background
• The lost decade of 2006-2016 with 8 CIOs,
staff vacancy rate of >20%
• Inspector General Agency Report noted,
“lack of CIO leadership was a serious risk
to the agency”
• No cloud strategy or funding
• Windows Server 2003 still in production for
most systems almost two years after all
security support ended from Microsoft, with
no plan to upgrade
• Traditional on-premise Security Operations
Center using 35+ tools to try to create a
single view of network and security
7

8. In 82 Days SBA’s Azure Cloud Was Built
Including a Federal Authority to Operate

9. 9
Architect, Design, and Build SBA’s
Cloud (2017)
TIC Modernization Pilot (2018)
CDM Modernization Pilot (2019)
90-Day Transformation Projects

10. • SBA ramps up Disaster Loan processing teams,
tripling the size of the agency in less than two months
• Traditional Technology Approach
• Procure thousands of laptops and peripherals
• Procure a $250+k hardware appliance to provide
virtual desktops for the surge in staff
• Would only be needed during the surge
• Required a three-year maintenance
commitment
• SBA Cloud Approach
• Virtual desktops resolved using Virtual
Desktops/Servers
• Right sized to meet disaster needs
• Available on demand
• Only billed when in use
Hurricanes – Harvey, Irma and Maria (2017)
10

11. Multi Cloud
• A multi cloud environment could be a result of having multiple
Cloud Service Providers (CSP)
• Alternatively, a multi cloud environment could be a result of
having cloud instances in Commercial clouds and Government
clouds
11

12. Multi Cloud – Key Considerations
• Technology
• Connectivity and Tools
• People
• Skills and Expertise
• Process
• Data and Supporting Process
12

13. Cloud Service Models
13
Networking Networking Networking Networking
Storage Storage Storage Storage
Servers Servers Servers Servers
Virtualization Virtualization Virtualization Virtualization
O/S O/S O/S O/S
Middleware Middleware Middleware Middleware
Runtime Runtime Runtime Runtime
Data Data Data Data
Applications Applications Applications Applications
Traditional
On-Premises
Infrastructure
as a Service
Platform
as a Service
Software
as a Service
ClientManages
VendorManagesinCloud
VendorManagesinCloud
VendorManagesinCloud
ClientManages
ClientManages
Customization; higher costs; slower time to value
Standardization; lower costs; faster time to value
IaaS: Cut IT expense
and complexity
through a Cloud-
enabled data center
PaaS: Accelerate
time-to-market with
Cloud platform
service
SaaS: Gain
immediate access
with business
solutions on Cloud

14. Pizza Service Models
14

15. 15
Target State for SBA Cloud
TIME
TODAY
Infrastructure as a Service (IaaS)
Platform as a Service (PaaS)
& Software as a Service (SaaS)

16. SBA’s Cloud Approach to Cybersecurity
16

17. Traditional SOC Security Model
On Premise LAN/WAN Monitoring
Cloud Vendor Specific Monitoring
Cloud A Cloud B

18. Our Vision to Protect SBA
Centralized security & management of
all SBA IT assets (on-premise &
cloud(s))
Azure Monitor
Assets in Cloud (Azure,
AWS, other)
On-premise data centers
and end user devices
Cloud App
Security
Azure Sentinel
Security tools
SBA’s IT assets

19. Summary
• Think big, start small, iterate rapidly
• Get an Executive Sponsor
• Leverage cloud as a platform to deliver technology-based
business solutions
19
Compelling value proposition for Digital Transformation

20. Thank You!
Sanjay Gupta
@guptasanjay9

21. 21
Questions

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Government experience
23

24. “The realignment of, or new investment in, technology and business models to
more effectively engage digital customers at every touchpoint in the customer
experience lifecycle.”
What is digital transformation in
gov’t?
Effective transformation should drive:
&
Citizen Experience & Engagement
Cost Savings

25. Keys to Success:
1. Digital Cloud.
2. Open Technology.
3. Personalization.
4. Omnichannel.
5. Cultural Support.

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26
Organizations need a
cloud platform and
services optimized for
enabling secure, reliable
digital experiences.
1. Digital Cloud.

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2. Open Technology.
27
Open source software and
open interfaces enable
rapid innovation and
response to change.

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3. Personalization.
Engagement is key; make
it easier for citizens with
tailored communication
and interactions.

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4. Omnichannel.
29
Citizens need access to
information and services
across the array of digital
channels they use in
everyday life.

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30
5. Cultural Support.
Agencies need the tools
and the mindset to support
this type of change in
process and delivery.

31. 1. Pick a path and dive in
2. Have executive support
3. Pick a service area that will make a difference
Ready to go? Here’s how:

33. Questions?