1. Adam C. Bannister
Nofear187@msn.com 4200 Park place Court Glen Allen, VA 23060
Confidential clearance and polygraph completed by Virginia State police 2014
Phone Number 804 -986-6718 (e-mail best way to contact thanks)
Career Goal: A long-term position within a Dynamic company.
TECHNICAL EXPERTISE:
Windows Server 2003/2008/2012, Windows 7/8, Microsoft Exchange Server 2010,
MS Share Point 2007, Red hat Linux, Mac OSX, Citrix Metframe/Winframe,
Active Directory and GPO troubleshooting, Novell Net Ware, MS Visio 2007,
MS Office 2010, MS Outlook 2007/2010, VPN, HP/Peregrine Help desk Software,
Windows power shell, HTML, Beta, AS400, TCP/IP, basic Altiris Deployment SW,
Cisco & Lu cent VOIP phone and PBX phone systems, Switches/routers/hubs, IIS,
Juniper Firewalls, VMware ESX 3.5, MS SQL server 2005, MS SCCM R2 2007, LANDesk
IIS, Apache, MS SQL, AS400 ,Iphone/Ipad, HP Host Intrusion Detection System's and
NIDS, And Juniper firewalls RSA access manager and Lotus notes v 6.5 and higher
PROFESSIONAL EXPERIENCE
VITA/Northup Grumman Richmond, VA 03/2014-present
Sr Desktop support and Network Operations Analyst
Provide professional assistance to internal state customers having hardware and/or software
related problems with their supported HP desktop, laptop or peripherals. Able to resolve local
area networking issues to ensure connectivity to the state network and worked with the
Infrastructure and Server teams as necessary to resolve incidents. Support is provided in a
timely manner in accordance with VITA/NG SLAs while maintaining the highest level of
customer satisfaction possible. Handled IT service's for multiple state agencies such as VA
DOC, VSP, VDOT, DOJ.J. and other locations that included but not limited to network security,
system monitoring, trouble shooting and remediation, alert resolution, system support for
windows operating system, install upgrade/replacements for monitor network attached
devices including Cisco switches, Cisco routers, HP printers, access points, juniper
firewalls, backups and setup new users as needed. Finally was one of the main points of
contacts for outside IT venders as well as software vendors. Setup and installed HP Host
Intrusion Detection System's at state agencies as needed. ( VA DOC, VSP, and VA DOJJ)
Capital one and Unisys, Richmond, Virginia (contract job) 09/2013-03/2014
Systems Support Engineer and Deployment Specialist
Builds, tests, and maintained Windows Server systems 2008/2012, on VMware ESX hosts, and associated
infrastructure as well as administer and managed Windows servers 2008 R2, and server 2012 upkeep
and health. Successfully upgraded Windows Server 2008 R2 to Windows server 2012 R2 at remote sites
and at Capital one corporate headquarters in Richmond, Virginia. Upgrades included both Windows
server 2012 full version and Windows Server core edition 2012 at some remote location and bank
branches as needed. As a Deployment Specialist for Capital one used MS SCCM 2007 R2 to migrate and
upgrade 25,000 + HP laptops and desktops from Windows XP SP3 Pro to Windows 7 Enterprise edition
and MS Office 2010 after successfully capturing and Migrating Capital one employees data off of old
windows XP OS client. Followed up with capital one users and answered any how to questions, they
might have the next day either one on one or in small groups as needed. Other duties included installed,
configured and encrypted employees data successfully using MCAfee enterprise software, as well as
setup VPN client connection on laptops and outlook/exchange mail accounts and other COTS software
as needed. Installed, Configured and tested NIDS on Windows Server 2008/2012 at capital one

2. corporate headquarters.
Apple / Minacs , Richmond, VA (contract job) 03/13-
09/13
Apple Support analyst
Provided 1st and 2nd level support for I Phone’s, ipads, MacBook pro's, IMacs, apple id issues,
compatible apple air print printers, apple airport Wi-Fi router connectivity issues, ITunes 11 and I
cloud backup/restore/Syncing on Windows 7 or 8 and Mac OS X workstation. Used remote support
tool named bomgard to provide remote assistance to apple customers for iTunes and I cloud issues
on their home windows or MAC clients as needed.
Dell, Virginia Beach, Virginia 05/11-04/2013
Project manager
Project Manager planed and coordinates all aspects of internal information system-specific projects
from initiation to delivery. Projects often involve network, server, or software implementation and
upgrades, PC deployment and the like. Coordinates work performed by IT staff and internal customers
and partners by defining project requirements, performing feasibility and needs impact assessments.
Develops detailed project plans and manages all implementation processes including resource
allocation, progress tracking, monitoring change control process, testing, documentation, training and
on-time delivery within budget constraints. Successfully migrated Dell customers from Windows XP to
Windows 7.
Estes express, Richmond, Virginia 12/2010-04/2011
Help desk Analyst (short-term contract position)
Day to day duties included working with and troubleshooting winterm connection problems, assisting
customers on As/400 Session problems dispatching trouble tickets, when necessary, to programmers,
iPhones to iPads to MacBooks issue as well as network administrators etc. Working in Active directory to
reset password and enable accounts for Citrix users, Lotus Notes, AS400, MS office 2003/2007, printer
and other support issues as needed.
Dell, Virginia Beach, Virginia 05/09-11/2010
Project manager
Project Manager planed and coordinates all aspects of internal information system-specific projects
from initiation to delivery. Projects often involve network, server, or software implementation and
upgrades, PC deployment and the like. Coordinates work performed by IT staff and internal customers
and partners by defining project requirements, performing feasibility and needs impact assessments.
Develops detailed project plans and manages all implementation processes including resource
allocation, progress tracking, monitoring change control process, testing, documentation, training and
on-time delivery within budget constraints. Successfully migrated Dell customers from Windows XP to
Windows 7.
Wachovia Securities, Glen Allen, Virginia 01/09-04/09
IT Help Desk Technician
Provided 1st and 2nd level support to Wachovia internal users on the companies
Network that included about approximately 30,000 plus users as part of a Help Desk dept. Provided
routine phone, remote support and systems maintenance, including backup and restore activities,
updating patches and virus definitions, handled DNS and IP addresses and hardware troubleshooting.
Virginia Workers Compensation Commission Richmond , VA 01/07 to 06/08
Desktop support technician
Primary job duties were the nightly/daily printing and distribution of about 50 reports to various
department’s within the state agency and other senior managers in the Richmond, VA office
location.
IBM, Richmond, Virginia 03/06 to 12/06

3. Technical Support Analyst/ project coordinator
As an onsite consultant for Circuit City at their corporate headquarters Located in Richmond, VA
used IBM SMA ImageUltra to create, image and deploy about 4000 new IBM PC's and new IBM laptops
running Windows XP Pro. Trained users on the use of their new workstations.
Land America, Richmond, Virginia 12/04-02/06
Technical support Analysts
Troubleshooting, identifying and recognizing LAN/WAN, issues, Windows Domain login issues,
Database issues, VPN/RAS/E token/Citrix Metrfarme/ TCP/IP Connectivity problems, HW/SW
issues, MS Office 2003 issues, AS400 issues, as well as Applications proprietary to Land
America. Performed password reset and network administration of user accounts within a
Windows 2000/2003 and Citrix Metaframe domain environment.
Virginia State Police, Richmond, Virginia 05/04-11/04
PC support Technician
Implemented and supported the roll out of hundreds of new Windows XP PC’s and laptops for the
Virginia State Police at multiple site’s located in the state of Virginia, thus replacing Users’ existing
Windows 98 or Windows 2000 workstations. Imaged and deployed new Gateway PC's and Gateway
Laptops with Windows XP, Office XP and proprietary software; configuring PC’s to the requirements of
each user; configuring anti-virus software; e-mail and providing post-migration support.
G.E. Financial Assurance, Richmond, Virginia 01/01-04-04
Network technician
Installed and configured Windows 2000/XP Professional on user’s laptops and setup their
Blackberry hand held devices to be used with user’s workstations for remote sites access.
Configured and tested RAS and other remote dial in connections for users laptop computers.
CERTIFICATION :
HDI Certified Desktop Support Technician September 2014, ITIL, Security + Cert,
Servicing HP Desktops, Workstations, and Notebooks for Onsite Technicians, A+ cert,
& MCSA Windows Server 2003
(As well as Windows Server 2008/2012 & Cisco CCNA courses)
EDUCATION
Associates degree, Applied Science in Computer Electronics Technology, ECPI Technical College,
Richmond, Virginia
Business Administration and Economics course work, J. SARGEANT REYNOLDS
COMMUNITY COLLEGE, Richmond, Virginia
· Reference’s provided on request