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How to Transform Training with Conversation Intelligence Technology
How to Transform Training with Conversation Intelligence Technology
How to Transform Training with Conversation Intelligence Technology
How to Transform Training with Conversation Intelligence Technology
According to a RAIN Group survey:
84% of buyers say reps convey value
ineffectively when selling virtually.
Streamline your virtual enablement using insights from recorded calls.
What’s Conversation Intelligence?
o Record remote conversations between buyers
and sellers
o Use natural language processing to transcribe
those conversations
o Leverage an AI engine to analyze and surface
insights to:
o Support executive-level decision-making
o Inform management coaching
o Inspire reps to adopt best practices
Source:
POLL
Is your business using Conversation
Intelligence technology today?
Conversation Intelligence
in the flow of work
Conversation Intelligence
in the flow of work
Onboarding & Reinforcement
o What ‘good’ looks like from the field
o Certifications – role-play on discovery,
conversation skills
o Acculturation in a hybrid workforce
80% of information learned is lost
within 30 days if not reinforced.
Ongoing Learning
AI content recommendations
o Identify buying situations
o Share content that correlated
with positive outcomes
© 2021 All Rights Reserved | Confidential | 12
Conversation Intelligence
in the flow of work
Coaching at Scale
o Surface and act on coachable
moments at scale using AI
o Automate review flagging based on
execution sales strategies
o Automate content recommendations
based on call topics and buying
situations
o Recommend coaching exercises and
learning content
o Understand team-wide behaviors and
replicate winners
On average, 20% of sales calls are reviewed. With
Conversation Intelligence, this percentage goes to 100%.
© 2021 All Rights Reserved | Confidential | 15
Conversation Intelligence
in the flow of work
Product Launches
o Certify rep proficiency using scorecards
and inline feedback
o Scour calls using specialized AI assistants
to flag “champagne moments” or
common traps post-launch
o Recommend exercises and learning
content
o Understand message effectiveness early
on to course correct if needed
Conversation Intelligence
in the flow of work
Content Management
o Create better content
o Mine calls to understand buyer
situations
o Uncovering content needs, hot topics
o Mine meetings for messaging
accuracy and content effectiveness
o Recommend follow-up content
o Mine agile content & auto-tagging
for recommendations & playbooks
© 2021 All Rights Reserved | Confidential | 20
Conversation Intelligence
in the flow of work
Virtual Selling
o Uncover buying signals
o Recommend content and materials for
digital sales rooms
o Automate note-taking
o Accurately capture summaries of calls
o Automatically link to the call recording inside
CRM
Conversation Intelligence that Power All of Sales Enablement
Virtual
Selling
Launches &
Rollouts
Coaching &
Collaboration
Content
Management
Onboarding
& Training
Capture “game tape”
moments for training.
Course-correct post-
launch based on
observed calls.
Provide individual coaching,
and coaching at scale
Mine meetings for
messaging accuracy and
content effectiveness.
Automate note-taking,
prospect engagement
analysis, recommendations.
Conversation Intelligence
in the flow of work
Ask Us Anything
Jake Miller
Senior Product Marketing Manager
Allego
Check out Allego’s new eBook at:
allego.com/convo
Jonathan Carlson
Senior Director of Marketing
Allego
How to Transform Training with Conversation Intelligence Technology

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How to Transform Training with Conversation Intelligence Technology

  • 5. According to a RAIN Group survey: 84% of buyers say reps convey value ineffectively when selling virtually. Streamline your virtual enablement using insights from recorded calls.
  • 6. What’s Conversation Intelligence? o Record remote conversations between buyers and sellers o Use natural language processing to transcribe those conversations o Leverage an AI engine to analyze and surface insights to: o Support executive-level decision-making o Inform management coaching o Inspire reps to adopt best practices Source:
  • 7. POLL Is your business using Conversation Intelligence technology today?
  • 10. Onboarding & Reinforcement o What ‘good’ looks like from the field o Certifications – role-play on discovery, conversation skills o Acculturation in a hybrid workforce
  • 11. 80% of information learned is lost within 30 days if not reinforced. Ongoing Learning AI content recommendations o Identify buying situations o Share content that correlated with positive outcomes
  • 12. © 2021 All Rights Reserved | Confidential | 12
  • 14. Coaching at Scale o Surface and act on coachable moments at scale using AI o Automate review flagging based on execution sales strategies o Automate content recommendations based on call topics and buying situations o Recommend coaching exercises and learning content o Understand team-wide behaviors and replicate winners On average, 20% of sales calls are reviewed. With Conversation Intelligence, this percentage goes to 100%.
  • 15. © 2021 All Rights Reserved | Confidential | 15
  • 17. Product Launches o Certify rep proficiency using scorecards and inline feedback o Scour calls using specialized AI assistants to flag “champagne moments” or common traps post-launch o Recommend exercises and learning content o Understand message effectiveness early on to course correct if needed
  • 19. Content Management o Create better content o Mine calls to understand buyer situations o Uncovering content needs, hot topics o Mine meetings for messaging accuracy and content effectiveness o Recommend follow-up content o Mine agile content & auto-tagging for recommendations & playbooks
  • 20. © 2021 All Rights Reserved | Confidential | 20
  • 22. Virtual Selling o Uncover buying signals o Recommend content and materials for digital sales rooms o Automate note-taking o Accurately capture summaries of calls o Automatically link to the call recording inside CRM
  • 23. Conversation Intelligence that Power All of Sales Enablement Virtual Selling Launches & Rollouts Coaching & Collaboration Content Management Onboarding & Training Capture “game tape” moments for training. Course-correct post- launch based on observed calls. Provide individual coaching, and coaching at scale Mine meetings for messaging accuracy and content effectiveness. Automate note-taking, prospect engagement analysis, recommendations.
  • 24. Conversation Intelligence in the flow of work Ask Us Anything Jake Miller Senior Product Marketing Manager Allego Check out Allego’s new eBook at: allego.com/convo Jonathan Carlson Senior Director of Marketing Allego