Marketing intelligence at your fingertips. AgilOne Digital Edition gives you access tol key customer trends across your email and web channels – including revenue trends, sources, average order value and much more.
2. 18 September 20132
Are you focused on retention?
- the predictive marketing way (which adds 30% in revenues)*
Industry average Predictive average
Email opt outs per campaign 0.3% 0.05%
Shopping cart conversion 40% 45%
Web search conversion 4% 8%
New buyers returning 30% 35%
Active customers 48% 53%
Cross sell conversion 4% 7%
Replenishment conversion 1% 3%
*It’s 10x cheaper to re-active a customer, than to acquire a new one. And lifetime value of repeat buyers is 6x greater.
3. Five Steps to Higher Lifetime Value
Using revolutionary predictive marketing technology
1. Focus on retention marketing
2. Grow engaged subscribers
3. Predictive campaigns around customer events
4. Surprise and delight your best customers
5. Leverage social, direct mail, and phone
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4. Convert 5% more abandoned carts*
The predictive marketing way
•Don’t just remind people of their abandoned
cart (or abandoned search) items;
•Use individually sized incentives like free
shipping, a free sample, bonus points or
discounts, if:
•Predicted lifetime value is high, and/or;
•Likelihood to purchase is low.
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*or abandoned on-site or web-based search.
5. Get 15% more repeat buyers
Predictive new customer program
• Don’t just welcome and thank your new
customers;
• Make individualized next best product
recommendations using predictive
algorithms (30% more accurate), and;
• Add individually sized incentives like free
shipping, free samples, bonus points or
discounts, if:
• Predicted lifetime value is high.
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6. Get 7% to increase AOV by 37%
Predictive cross sell program
• Don’t just recommend other products before,
during and after purchase;
• Add hyper-personalized product
recommendations based on predictive
algorithms (30% more accurate), and;
• Add individually sized incentives such as free
shipping, a free sample, bonus points or a
discount, if:
• Predicted lifetime value is high.
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7. Triple email response rates
Predictive replenishment reminders
• Don’t just remind buyers of consumable
products to replenish;
• Add a individually sized incentive like free
shipping, a free sample, bonus points or a
small discount, if:
• Predicted lifetime value is high, and/or;
• Likelihood to buy is low.
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8. Win back lapsed customers
The predictive marketing way
•Don’t just tell customers who haven’t bought
for a while that you miss them;
•Add personalized product recommendations
using predictive algorithms (30% more
accurate), and;
•Add individually sized incentives, based on:
•Predicted lifetime value, and;
•Likelihood to buy.
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9. Increase best customer loyalty
Predictive appreciation program
• Don’t just appreciate your top 10% of
customers with surprise
gifts, invitations, free samples and other
privileges;
• Individually size the gift or reward based on:
• Predicted lifetime value, and;
• Likelihood to buy.
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10. What is AgilOne Digital Edition?
• Cloud based predictive marketing platform
• Marketing intelligence dashboard
• Acquisition/retention campaign templates
• Likelihood to buy, engage, unsubscribe
• Predicted lifetime value model
• 1:1 product and brand recommendations
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Get Started Using a Template
And synch recommendations with your email service provider
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START SMALL
BIG
AND SUCCEED
AgilOne Email
Hyper personalize
email frequency
AgilOne Digital
Hyper personalize
email content & offers
AgilOne Enterprise
Hyper personalize
omni-channel experiences
14. Why wouldn’t you start today?
• Enter ESP credentials
• Install AgilOne web tag
• Upload historical transactions
• Connect to product feed
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15. Predictive Marketing within reach
Amazing things happen with
GOOD FOR BUSINESS
+30% revenues
+8% margin
GOOD FOR CUSTOMERS
Personal relationship
Loyal and satisfied
GOOD FOR YOU
Love your job
Kick some ass
16. Learn more or questions
info@agilone.com
(877) 769 3047
Notas del editor
High level questions to get answered before the meeting:What are your pain points? Ecosystems (email, web, POS, others)? What is your strategy for retention marketing?- Are you satisfied with your strategy? What percentage of your new customers come back and buy a second time?Do you use incentives to bring back customers?Do you know who your most valuable customer are?Do you do anything special for them?Do you do much segmentation (Y/N)If so:How sophisticated is your segmentation?- How do you do it?- Do you do predictive modeling?- How do you use segmentation with your email campaigns? What is your unsubscribe rate for each email campaign (on average)? - How many email campaigns do you send each week? How many active customers do you have? What is your average order value?
Repeat customers are 6x more valuable than one time buyers.
The CORE of this program is the hyper-personalized predictive marketing campaigns triggered by individual customer events
Send 20% most likely to buy group a reminder email onlySend the middle 60% a reminder and a free shipping incentiveSend the 20% least likely to buy group a reminder and a discount offer
Highest predicted lifetime value: welcome email and a discountMedium predicted lifetime value: welcome email and free shippingLowest predicted lifetime value: welcome email only
Highest predicted lifetime value: thank you and discountMedium predicted lifetime value: thank you and free shippingLowest predicted lifetime value: thank you email only
Highest predicted lifetime value: reminder and discountMedium predicted lifetime value: reminder and free shippingLowest predicted lifetime value: reminder only
WalMart is not a customer – this is just an example of how AgilOne brings Fortune 50 grade marketing techniques and makes them accessible for everyday marketersLow lifetime value and low propensity to buy: free shippingHigh propensity to buy and high lifetime value: friendly reminderLow propensity to buy and high lifetime value: aggressive offer