This document discusses the HR strategies and initiatives implemented by Spencer's Retail Ltd. to adapt to changes brought about by the COVID-19 pandemic. It describes how the company shifted to an agile mindset and restructured its HR functions to prioritize relevance, specificity and impact. Case studies highlight how Spencer's transformed its learning and development programs, out-of-store business, HRMS and sales culture. The company leveraged agile principles like frequent reviews, cross-functional teams and embracing change to lead the business through challenges. This allowed the HR team to accelerate work, reduce obstacles and strike a balance between stability and flexibility.