SESSION OVERVIEW
Learning is a key part of both Lean and Agile. Learning about customer needs and how to most effectively meet those needs. But as well as learning how to solve today's problems, we need to be able to solve tomorrow's problems, and next weeks, and next years. We need to learn how to learn. This talk will describe how Strategy Deployment can be used to lead lasting learning, with some tools and techniques that can help achieve that goal.
3. Leading Lasting Learning 23rd March 2018
Agile Gurugram 2018 3
@kjscotland #AG18 AvailAgilityLeading Lasting Learning
@kjscotland #AG18 AvailAgilityLeading Lasting Learning
https://flic.kr/p/dP6w6z
3. Coherent
Action
2. Guiding
Policies
1. Diagnosis
Strategy
Kernel
Richard Rumelt: Good Strategy, Bad Strategy
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@kjscotland #AG18 AvailAgility
Leading
• Clarifying Intent with the X-Matrix
Lasting
• Developing Understanding with Catchball
Learning
• Befriending Failure with Experiments
Leading Lasting Learning
@kjscotland #AG18 AvailAgility
Leading
Clarifying intent with the X-Matrix
Leading Lasting Learning
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@kjscotland #AG18 AvailAgility
True North
Aspirations
Strategy
Tactics
Evidence
Leading Lasting Learning
https://flic.kr/p/7Kc4AN
@kjscotland #AG18 AvailAgility
Strategies Tactics
Scope Global Local
Time Long Term Short Term
Magnitude Large Small
Outcome
Effectiveness
(right things)
Efficiency
(things right)
Leading Lasting Learning
Russell Ackoff: Differences That Make a Difference
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@kjscotland #AG18 AvailAgility
Aspirations Evidence
Scope Global Local
Time Lagging Leading
Magnitude Large Small
Outcome
Effectiveness
(right things)
Efficiency
(things right)
Leading Lasting Learning
@kjscotland #AG18 AvailAgility
Tactics
EvidenceStrategies
generate
of achieving
implemented by
enabled by
The results we
hope to achieve.
The outcomes that
will indicate
progress.
The coherent
actions we will
take.
The guiding
policies that
enable choice.
Aspirations
Leading Lasting Learning
True North
The orientation
which informs what
we should do.
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@kjscotland #AG18 AvailAgility
Tactics
EvidenceStrategies
generate
of achieving
implemented by
enabled by
lead to
Results
Lagging
Economics
Outcomes
Leading
Capabilities
Activities
Experiments
Investments
Constraints
Enabling
Decisions
Coherence
Correlation
Contribution
Coherence
Correlation
Contribution
Coherence
Correlation
Contribution
Coherence
Correlation
Contribution
Aspirations
Leading Lasting Learning
@kjscotland #AG18 AvailAgility
More sales +X%
Aspiration 2
Aspiration 3
Morefrequent
releases
Strategy2
Strategy3
Tactic 4
Tactic 3
Tactic 2
Continuous Delivery
LowerLeadTime
Exhibit3
Exhibit2
Exhibit4
Exhibit5
Leading Lasting Learning
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@kjscotland #AG18 AvailAgilityLeading Lasting Learning
Outcomes
PlansActions
Knowledge Gap:
The difference between what
we would like to know and
what we actually know
Alignment Gap:
The difference between what
we want people to do and
what they actually do
Effects Gap:
The difference between what we
expect our actions to achieve
and what they actually achieve
Stephen Bungay: The Art of Action
@kjscotland #AG18 AvailAgilityLeading Lasting Learning
Outcomes
PlansActions
Knowledge Gap:
More detailed
information
Alignment Gap:
More detailed
instruction
Effects Gap:
More detailed controls
Stephen Bungay: The Art of Action
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@kjscotland #AG18 AvailAgilityLeading Lasting Learning
Outcomes
PlansActions
Knowledge Gap:
Limit direction to
defining and
communicating the
intent
Alignment Gap:
Allow each level to define how they
will achieve the intent of the next level
up, and ‘backbrief’
Effects Gap:
Give individuals freedom to
adjust their actions in line
with the intent
Stephen Bungay: The Art of Action
@kjscotland #AG18 AvailAgility
David Marquet: Turn the Ship Around
Leading Lasting Learning
https://youtu.be/OqmdLcyES_Q
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@kjscotland #AG18 AvailAgilityLeading Lasting Learning
@kjscotland #AG18 AvailAgility
It’s the memory of what was said
and felt that creates alignment,
not the final piece of paper.
Leading Lasting Learning
Thomas L. Jackson: Hoshin Kanri for the Lean Enterprise
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@kjscotland #AG18 AvailAgility
Learning
Befriending failure with Experiments
Leading Lasting Learning
@kjscotland #AG18 AvailAgility
Ship in a storm
going in the
right direction
Direction Management
Leading Lasting Learning
Hoshin Kanri / Strategy Deployment
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@kjscotland #AG18 AvailAgility
Any form of organisational
improvement in which solutions
emerge from the people closest to
the problem.
Leading Lasting Learning
@kjscotland #AG18 AvailAgility
Plan
Do
Study
Adjust
Plan
Do
Study
Adjust
Plan
Do
Study
Adjust
Leading Lasting Learning
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@kjscotland #AG18 AvailAgility
Leading
• Do you know the intent?
Lasting
• Are your people able to carry it out?
Learning
• Do they have the freedom to fail?
Leading Lasting Learning
@kjscotland #AG18 AvailAgility
Actions
Plans Outcomes
Tactics
Evidence
True North
Aspirations
Operational
Teams
Leadership
Team
Implementation
Teams
Strategies
Investments
Transformation
Leading Lasting Learning