1. Standardizing
Social Responsibility
Ir. Paul Olivier

2. Position of Management System Standards
Environment
ISO 31000
ISO 26000
Stakeholders
Stakeholders
Stakeholders

3. ISO 31000 & ISO 26000
Process focus:
New type of metastandards
Concentrates on efficiency (how)
PDCA, learning organization
Systemcomponents:
• policy & planning
• implementation & operation
Stakeholder integration • performance assessment
• improvement
Process focus Process approach, input-output
Stakeholder integration
Plan
Stakeholder integration
Content focus:
Act Content focus Do
Concentrates on effectiveness (what)
Principles (7 principles of SR)
Stakeholder management:
• discussion
Check
• deliberation
• dialogue
Stakeholder integration

4. Certification of Management System Standards
Government: local regulations
ILO: own system
Industry: costs
OHSAS 18001: 2007
IQ Net SR 10: 2012
International Certification Network active
since 1990
Head office is based in Switzerland
Biggest certification network in the world
The Network is formed by 36 CB’s
60 countries, 40 NGO’s More than 310'000 companies certified
Government: local regulations by partners in 150 countries, i.e. about
30% market share worldwide
ILO: int. binding legislation
Industry: costs

5. IQ Net SR 10:2012
Content focus
Zone of influence
Community
and society
Ethical Accounta Governments Environment
behavior bility
Product
suppliers, Owners,
service shareholders
Human Norms of Transpara providers and and investors
rights behavior ncy partners 9 Stakeholders
Customers,
Alliances and
Rules users and
Stakeholders collaborations
consumers
of law interest
Competitors Employees
7 SR principles
Requirements of the license to operate
System output = more responsible actions

6. IQ Net SR 10:2012
Process focus
SR 10 system:
• Is holistic SMS: standardizes complex
topic into general mgt principles
• puts complex SR concept in orderly
management system
• implements non codified norms and
values into corporate measures and
behavior
PDCA:
• learning organization which integrates
various stakeholders
• fast changing world, input changes
fast, fast iteration of PDCA loops
• active communication interface with
stakeholders

7. IQ Net SR 10:2012
Process focus
System components:
• policy & planning: building awareness for
organizational responsibilities
• implementation & operation: improved
transparency and interaction with stakeholders
• performance assessment: monitoring
components to changing societal claims
• improvement: dialogue components to
integrate a dynamic facet into a MS
Process approach:
• dialogue as central element of dynamic
system
• processes foster development, utilization and
change in organization knowledge
• processes internalize modus operandi

8. Relationship with other standards
4. QMS 4. SRMS 4.1 EMS
5. Management 4.2. Environmental Policy
5. Management responsibility
responsibility 4.3. Planning
4.6. Management Review
6. Resource management 6. Resource management
7. Requirements of the SRMS
4.4. Implementation and
7. Product realization operation
regarding stakeholders
8. Measurement, analysis and 8. Measurement, analysis 4.5. Checking
improvement and improvement
ISO 9001 IQNet SR 10 ISO 14001

9. Certification
Show the world what you can.