1. Cairo-Egypt +966557425727
a.sayedfahmy@gmail.com
Ahmed El Sayed Fahmy
Objective Seeking good opportunity to join your foundation with my experience
knowledge in Customer Service, Credit and Banking.
Experience 2014-2016 Bin Garboo EST. for General Contracting
Investment Officer
Managing the company investment division including assets, funds,
stocks and financial agreements.
Planning and creating new investment opportunities to gain profit
across the company assets and add new equity to it .
Project Follow-Up Officer
 Creating time limit schedule for all projects and follow up them on
daily bases to insure the efficiency of the work and to reduce the long
time cost based on given resources to each project.
 Solve any direct or indirect issue that might face the project
implementation in cooperating with other units.
 Repairing an hourly report consisting of all the Real-Time changes in
the project based on continues follow up on them.
2011-2013 CitiBank N.A Egypt
Wealth Management Officer
Marketing and selling all banks products and services to all
consumers.
Ensure an on-going review to enhance the products and services
provided.
Customer Service Officer
Receive customers inquires about their accounts and responsible
of handling each customer's request to the designed unit to support
and help them.
Provide on going support to each customer and answer all explains
about their accounts.
Explain the system to customer in simple wards to help him
understand the products value to him and insure he realizes that
the bank is in need for him so the bank will always serve him.
Full knowledge in banking system, rules and products also credit
lines such as loans, auto and credit cards.
Evaluating the customers need and achieving the most efficient
service level in providing support, help and service in same time.

2. Customer Service Account Activation Officer
Responsible of activating the customer's account and explain the
value of the on going usage by them on the banking services
provided to make sure they get the most efficient service ever.
Provide amortization and insurance sales services to complete the
customer service cycle.
Implementing new bank products and report customer's feed back
to enhance the product and re-evaluate it.
2008 – 2009
Consumer Relationship manager: (trainer)
Providing the bank customers with information concerning retail
accounts such as time deposits, account opening and saving
certificates.
Obtain the customer's interest to achieve the bank's target in
opening account or booking time deposits.
Providing on-going feedback about the product to enhance it and
meet the desired satisfaction for the bank clients.
Marketing the banks new services, products and offers and
maximize the spending over the accounts.
 Added value to our sales unit by sharing the responsibility of the sales
target.
CitiBank N.A Egypt
Cards Welcome Unit Officer
Insure that each new to bank, existing customers meet the
maximum knowledge in using his credit or banking accounts.
Provide on spot support to help them in solving any problem facing
them when using their accounts.
Report all customer questions and problems and make sure they
get the accurate answer to minimize the loss of efforts and time.
Handling customers in all different ways to make sure that he gets
the most satisfied services from the bank.
Marketing the banks new services, products and offers and
maximize the spending over the accounts.
 Added value to our sales unit by sharing the responsibility of the sales
target.

3. 2006 – 2007
Worked in C3 ( The Call Center Company ) as a Customer
Service Agent in the following projects :
01/ Jan 2006 to 01/ Dec. 2006 in Contact Company for car loans
and Insurance services by:
Marketing the company products and helping customers to
understand the methods of its financing system.
01/ Jan 2006 to 01/ Dec. 2006 in Bavarian Contact by:
Specialized in marketing the Bavarian Group products (BMW).
01/ Jan 2006 to 01/ Dec. 2006 in Abu Ghali Automotive (
Daewoo ) by:
Making reservations for the company clients by entering there
data on the system and helping them if there is any problem
facing them with their cars.
Marketing the company cars and give the customers the
updated prices and the option of the cars.
01/ Jan 2006 to 01/ Dec. 2006 in Cairo Auto Abu Ghali ( BMW )
by:
Specialized in making the client reservation for making the
regular service for his car and provide him with any information
needed to solve any kind of problems that can face him.
Provide the customers with the options, prices and the availability
of the car.
Education 2000 – 2005
Accountant I.
Graduated from Faculty of Commerce- English Section-
Accounting Dept. - Tanta University.
Application Crt. 2005
YPDA ( YAT Accounting Diploma ) Including:
Excel 2003 for Accountant [Excellent].
Access 2003 [Excellent].
Accounting Macros [Excellent].
QuickBooks [Excellent].
Outlook 2003 [Excellent].
Microsoft Project 2003 [Excellent].
PowerPoint 2003 [Excellent].
Personal Data Birth Date: 8 / 5 / 1983.
Place of birth: Saudi Arabia.
Nationality: Egyptian.
Marital Status: Married.
Military Status: Exempted.

4. Introduction Letter
Thank you for given me the opportunity to introduce my self, skills, and interests,
as I resume; joining your company or foundation will give me a chance to improve my
working experience, increase my ability to achieve the organization goals even under
hard conditions and manage my efficiency and accuracy in doing my duties.
I believe that in-order to achieve the desired working efficiency; the most
important factor is to understand the company policy, try to do better not for personal
interest but to achieve the common goals and objectives of the company, also the
working environment and joining a supportive work-team, learning from others and
provide an on-going achievements to maximize the overall results, with my character as
an open mind person I like to meet, work and help my mates in work, insure that the
company clients receive the accurate information about there problems or right answers
for there questions, give an open support way to insure all most high percentage off
clients now that we are her to service; not produce.
During my working period I learned how to utilize my efforts to serve the clients
with the best way they can with it be interested with the package I’m offering for them, so
fare I learned that every person is related to a team and a team is related to each other,
and the main objective is to achieve organization's goals.
Thank you once again for your time and I hope this letter will help you in analyzing
my personal characteristics and providing you with sufficient information about me.
With respect
Ahmed El-Sayed Fahmy