1. Ajay Punjani ajaypunjani@gmail.com +91-98865-85865
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Summary
 Senior IT manager with 30 years of progressive experience in IT–Business Operations, Global Hosting
Services, Infrastructure Management, Projects & Program Management, Product Development &
Management and Business Application Development
 Worked at organizations such asGlobal IT Services provider, Software Product, IT Consulting &
Integration and Manufacturing Industry
 Focused on innovation, rationalization, simplification and standardization of business aligned IT principles,
and business model focused on metrics, growth and results
 An effective leader and communicator with excellent analytical, relationship management and co-
ordination skills
Core competencies
 IT Service Delivery Program/Projects management
 Business Analysis and Operations Pre-sales
 Solution Architect and Design- Applications Product Life Cycle Management & Delivery
 Database design and Administration Training and Documentation
Qualification and Certifications
First class degree in Mathematics
SAP FI/CO
ITIL Foundation
Technical Skill-set
 BASIC, COBOL, C, VB, Developer 2000, TDL
 Unix, FoxPro, Unify, Oracle
 SAP FI/CO, SAP Basis, Tally
 MS-Office, MS-Projects, SharePoint
Areas of Experience
 Business Operations - Operational analysis and reviews; Budget and Cost Management, Vendor
management
 In depth experience in ITIL functions - Change Management, Incident Management, Service Delivery
Implementation and Management
 Global service delivery model, ITSM methodology for Data Centers, Servers and SAP hosting operations
for global client
 Project and Program Management
 Product Lifecycle Management for IT products and solutions
 Design, Develop and deploy integrated transaction processing, controls and MIS applications, supply
chain management, accounting and payrolls, of large, multi-plant, multi-location manufacturing industry
 Certified in FI/CO module of SAP, Client side team leader in SAP implementation project and Project
manager in upgrading SAP at multiple locations

2. Ajay Punjani ajaypunjani@gmail.com +91-98865-85865
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Career Milestones
Hewlett-Packard 7 ½ Years
Business Operations Lead for ITO India - July, 2013 to April, 2014
 Providing support to Delivery Director (IT Infrastructure Services) and Regional Biz Ops to meet business
goals and compliance
 Managing Business Strategy, Planning and Risks
 Ensuring adherence to Delivery Processes, Business and Operating model and Governance
 Tracking revenue, cost and implementing various measure for cost savings and improved cost efficiency
 Managing Workforce - Labor demand and supply – for both headcount and 3rd party labor
 Implemented new procedures for delivery compliance ensuring quality, service excellence are adequately
managed in new/sustain projects delivery
 Developed and implemented new tools for aggregating and reporting operational and financial
performance and KPIs
Customer Project/Program Manager (For GM) – August, 2008 to June, 2013
 IT Operations Management - Operational Matrix Management; Process, Request and Patch management;
Incident, Change and Problem Management.
 Developing and Implementing various DC management processes and applications
 Implementing project management processes for infrastructure deployment, upgrade, refresh and
migration
 Regional PMO - coordinating, tracking and reporting delivery of projects in AP region
 Developed and Implemented time and cost tracking tools to capture various direct and indirect cost
components incurred on delivery operations
Regional SAP Basis Delivery Lead (For GM) – August, 2006 to July 2008
 Transitioning of SAP Basis and Unix administration operations to regional delivery teams as per the global
hosting delivery structures and contract SOW
 Coordination and engagement with customer and other suppliers at various levels for cross supplier
functions and deliverables
 Implementing change management processes as per global standardized requirements
 Operations reviews at local and regional levels
 Managing day to day operations, issues, escalations and incidents
 Implementing and validating SOX controls for SAP Basis from 2008
Tally Solutions Pvt. Ltd. 5 Years
Technology and Product Manager – July, 2001 to August, 2006
 Leading product Initiation, Scoping, Design and development of Tallyfunctional modules and ERP product
 Team building and training for product management and product development
 Setting up project management, product management, development and change management processes
 Conceptualization, Design, Development of integrated functional modules such as payroll, security,
workflow, navigation and user-experience, taxation in the Software product company
 Design, Development, Implementation of Plug-in front-office solution and integration with back-end
applications for one of the largest telecom service providers in India
 Design and Development of -
 add-on module for accounting of Goods and Service Tax, for Singaporeincluding generation of
Return and Analysis reports
 various functional modules for the accounting product

3. Ajay Punjani ajaypunjani@gmail.com +91-98865-85865
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 Complete retail solution - sales, inventory, banking and collectionand integration with back-end
applications for one of the largest telecom service provider used by their country wide retail outlets;
day-to-day reporting using Tally, VB, MS Excel andXML solution.
 add-on module ofVAT, TDS accounting modules
Greymatter Innovation Pvt. Ltd. 1 Year
Greymatter Innovation Pvt. Ltd., Chennai, was a Reliance group of Company. Greymatter’s primary business
was system integration, high-end consulting in SCM, CRM, ERP, e-commerce and end-to-end business
solutions. It also contributed in the execution of internal projects of Reliance, ExchangeNext, WebStore, e-
Governance, and ERP implementation.
Consultant – July, 2000 to June, 2001
 Recruitment and team building
 Pre-Sales and Implementation of Customized IT Solutions for mid-sized enterprises
 Carried out system study, project scoping, scheduling, resource planning, preparation of technical and
commercial proposals for multiple projects
 Architected and managed IT solutions deployment for mid-size customers
Tata Chemicals Limited 17+ Years
Organization:
In 1980s and 1990s, Tata Chemicals Limited was a largest inorganic chemical complex in India having
turnover of Rs. 1500 Crores and over 4500 employees, manufacturing Soda Ash, Sodium Bicarbonate, Salt
and other in-organic chemicals. Its Corporate office is in Mumbai, and the fertilizer plant is in UP.
Senior Systems Analyst – March,1998 to June, 2000
 Implementation of SAP
 Champion from MIS, contributing in defining implementation scope, business process mapping, testing
and approving processes of FI-CO, integration with SD/MM/PP and CIN
 Monitoring customization of reports – Identification, Specification, Development and Testing
 Design of Vendor / Customer account groups and external codes and Allocating number ranges
 Assisting in finalization of chart of accounts and document types
 Complete change over planning including master and transaction data conversion
 Re-designing oracle based legacy payroll application and interfacing with SAP
 Complete mapping of processesand implementing Fixed Assets module including data reconciliation,
conversion and uploading into SAP
 Go-Live planning, Help desk management and user support
 Setting up guidelines for andAuthorization profiles for 275 users
 Setting up procedures for master creation, user creation, authorizations management, ABAP development
/ change procedures
 Selection of Hardware and O/S platform and Landscape configuration
 Planning and deployment of system backup strategies and procedures
 Upgrading to SAP 4.0B – As a project manager, coordinated entire upgrade project, including database
upgrade, resource planning, change-over planning, at multiple locations
Trainee Programmer to Systems Analyst - November, 1983toFebruary,1998
 In a typical manufacturing environment, keeping pace with the computing technologies, and to
continuously improve the operational and management information processing needs, I was involved and
in most cases in-charge of the in-house IT deployment projects starting from conceptualization, selection
of hardware- software platforms, design, development, implementation, maintenance and support in the
application areas of financial accounting, materials management, dispatch, sales and invoicing, production

4. Ajay Punjani ajaypunjani@gmail.com +91-98865-85865
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and process analysis, quality management, cost-center accounting and product costing, payrolls and
processing company’s shares/debenture issues
 Programming languages and platforms used at different periods includes, Basic, COBOL, Unix, Unify,
Oracle 5, 6, 7 and 8, in client server with Developer 2000, or Pro*C for reporting.
 System and Database administration
 Installation of SCO and Digital Unix, Oracle database versions 5 to 8.
 Setup, periodic evaluation, tuning of system and database parameters
 Planning and maintaining physical storage layout, redo-log and archive log files, table spaces, rollback
segments
 Creating user schemas, Planning backup and recovery strategies, Monitoring system performance
 Data dictionary maintenance application for Oracle 6, Forms 3.2 and Oracle 7, D2K
 Design and development of menu driven common system for maintenance and documentation of Oracle
data dictionary including Table and field definition, creation/deletion/modification of DB tables for
different application modules, Users and authorization management, Forms/Reports/Program
maintenance and change control.
 Sales and Invoicing - Booking of sales orders from various locations, Delivery, Excise Challan, Invoicing,
Finished goods stock maintenance and various MIS reports
 Inventory Management - Purchasing, Goods Receipt/Issues, Valuation of Inventory consisting of Raw
Material, Packing Material, Maintenance Stores, Capital / revenue and Non-Stock Items.
 Accounting -General Ledger, Accounts Payable & Receivables, Fixed Assets and Depreciation at division
levels, Consolidation of divisional accounts
 HR, Attendance and Payroll - Recruitment, Training, Confirmation and Separation, Attendance and Leave
accounting, Payroll, Employees’ Income Tax, Provident and Superannuation funds maintenance. Four
different categories of employees, Piece rated, Daily rated, Monthly rated and Management
 Project Management - Time and Resource scheduling for the Cement plant erection project during 1991-
92
 Rights Issues Processing - Processing of Company’s Partially Convertible Debentures and Shares’ rights
issue in 1987 and 1992, including offer letter printing, application entry, allotment, certificate & allotment
letter and refund letters printing
Personal Details
Full Name : AJAYKUMAR JAYANTILAL PUNJANI
Date of Birth : 26th September, 1961
Address : Y5-202, Greenwood Regency,
Near Wipro corporate office,
Sarjapura Road, Bangalore – 560 035