Describes knowledge services from the perrspective of a government S&T department (2006): background, scope, framework, flow charts, next steps; report available.

1. Understanding Knowledge Services Natural Resources Canada Knowledge Services Task Group Transforming Government: Better Outcomes for Citizens September 12-14, 2005

2. An Opening Thought… “ One of the saddest features of the real world is that goods do not spontaneously present themselves for distribution.” The Economist (Nov. 5, 1994)

6. The Big Picture Our task is to connect the dots. Knowledge Canadians Serving

7. Task Group Mandate Examine the nature of the work of science and science-related programs in Natural Resources Canada, describe appropriate elements in the context of Government of Canada service transformation, and submit a report.

15. Knowledge Services System Indirect Outputs Sector Outcomes Canadians Intelligence Organization Mandate Body of Knowledge (Knowledge cycle) Direct Outputs Evaluators Recommendations Benefits (tertiary) (secondary) (primary) Knowledge

18. Organizational outputs Direction Operations Positions Coordination Accomplishments Answers Advice Teaching Facilitation Support Laboratory Database Scientific article Technical report Outreach material Geospatial products Statistical products Standards Systems Devices Objects Data Information Knowledge Wisdom Solutions Services Products Content

21. Knowledge Services Framework Elements of Zachman (1992) Component… Component f Component c Component… Component e Component b Purpose… Purpose 2 Purpose 1 Component… Component d Component a Stage 1 Stage 2 Stage … Goods & Services Value Chain Benefits Who Work What Why

25. Production Sub-System to Existing Inventory from Accessible Inventory Society & Nature Content Generate Originators 1 Products & Services Transform Developers 2 Partners Organization Mandate

26. Management Sub-System Managers Lost Value Preserve 3 Organization Mandate from Production Existing Inventory Enable Accessible Inventory to Content to Sharing

27. Sharing Sub-System Body of Knowledge to Sector to Capacity Solutions Users Use Internally from Accessible Inventory 4 Outputs Providers Transfer & Transact 5 Organization Mandate

28. Sector Sub-System to Capacity to Benefits from Outputs Enhanced outputs Intermediaries Add value 6 Outcomes Clients Use Professionally 7

29. Society Sub-System Capacity for Action from Outcomes from Outputs Personal & Societal Benefits Use Personally Canadians 8 Society & Nature 9 Evaluate Evaluators to Organization Mandate Recommendations

36. A Final Thought… “ The first task of any theory is to clarify terms and concepts that are confused… Only after agreement has been reached regarding terms and concepts can we hope to consider the issues easily and clearly and expect to share the same viewpoint.” Karl Von Clausewitz (1780-1831)