Ali Kurt

Turkey Turkey

Founder | Nakkaş Yapı / Construction & Real Estate Development

Real Estate/ Construction / Architecture

Summary of Professional Experience and Qualifications; •Fourteen years of customer relations and contact center management experience in market leader companies in telecom and media sectors (Turkcell, Digiturk, and Global Bilgi). •Management experience in every level of call center related functions such as inbound, outbound, back office, churn & retention, telesales, budgeting and planning, training, quality management, outsource management. •Achievement on cost saving and improvement in operational productivity & efficiency. •Working with financial targets and P&L management. •People management, team building and increasing employee satisfaction by leadership. •Call cent...