1. Alysa M. Phillips
Jacksonville, FL. 32217
(904) 345-1152
AlysaM.Phillips@gmail.com
Objective
Experienced customer service professional with leadership and relationship-building capabilities, seeking
new challenges where my experience can be utilized to improve customer satisfaction.
Professional Summary
Self-motivated professional who is able to work independently or within a team environment. Strong
people skills, quick learner, energetic and able to adapt to the needs of your business.
Experience
November 2015-January 2016: Prep Cook at Levy Restaurants at EverBank Field
Listen and communicate thoroughly to maintain an easy flowing work environment for all staff. Assist in
preparing and cooking ingredients according to the prep list. Maintain a clean, safe and sanitary work
environment. Sanitize and prepare cooking stations. Log and discard all products as needed, to avoid waste.
June 2014 - August 2015: Inbound Retention/Telecommunications at Convergys/AT&T
Work at home-Inbound Customer Service; Gathering, entering and confirming customer information and
problems. Listening attentively to confirm an understanding and provide additional education, as needed.
Selling and upselling products, Changing/Removing calling plans and features from accounts. Retaining
customers from cancelling services. Processing payments. Troubleshooting devices, Occasionally placing
follow up calls to make sure customers needs were met on a first call resolution. Maintaining knowledge of
the latest products and services.
March 2008 - September 2012: Nursing Assistant at Moore’s Home Health Care
Patient care assistant; Prepared and maintained all written correspondences, confidential information,
medical records and daily logs. Prepared and administered medications and meals. Ordered supplies, as
needed. Served as a liaison for the patient between the Physicians, Nurse and other individuals. Welcomed
guest. Answered and forwarded telephone calls.
October 2007 - May 2011: Teachers Aid at Duval County Public Schools
Clerical work, supervised and assisted 15+ students, Monitored and reported classroom behavior and
activities.
February 2007 - December 2009: Catering Assistant at Divine Morsels
Cooked, Prepared and replenished buffet lines. Waited sit-down dinners. Handled money and company
checks. Prepared weddings, parties and large group gatherings.
Education
2013: Florida State College at Jacksonville - Jacksonville, FL
2009-2011: Culinary Arts program at Frank H. Peterson Academy of Tech. - Jacksonville, FL
2008-2009: Terry Parker High School - Jacksonville, FL
Skills
Ability to Multi-task, 50 wpm, keyboard, Proficient in Microsoft Word, Excel, Outlook and PowerPoint.
Social media, excellent customer service, ability to handle inbound and outbound calls in a professional
environment. Collecting and filing data. Cashiering.
Achievements
-First aid and CPR certification: 2009-2010
-Academic Honor Roll: 2000-2011