Sé el primero en recomendar esto
Chatbots give customers fast, easy access to information and free customer service agents from mundane, repetitive tasks. Coupled with Amazon Connect, a simple to use, cloud-based contact centre, chatbots can help you innovate your customer service model quickly and cost effectively. But what is the most effective mix of live agent, chatbot, web and mobile interactions for your business? In this short 45-minute webinar, you will learn how, when and why to use chatbots. First, we show you how easy it is to build a new Amazon Connect contact centre. Then we’ll use Amazon Lex to build an intelligent conversational chatbot which is integrated with your new Amazon Connect contact centre workflows. The outcome - a chatbot that offers personalized and dynamic caller experiences.