We have reached a tipping point in enterprise cloud adoption in higher education institutions. Many large research universities have now taken on various cloud projects, touching almost every aspect of their enterprise. One excellent example of this is Harvard University. Over the course of the past 18 months, Harvard University IT (HUIT) has been investigating, developing, and implementing an enterprise-scale cloud adoption program. This session presents HUIT's efforts to date, including approaches to vision, strategy, culture, education, staffing, and technology. The session also includes examples from other major universities. You'll receive practical advice about how to begin the adoption journey, and you'll learn about frameworks that can help you make decisions in the context of your own institutional environment.

1. November 14, 2014 | Las Vegas, NV
Ryan Frazier, Harvard University IT
Sharif Nijim and Robert Winding, University of Notre Dame

2. Ryan Frazier, Harvard University IT

3. Central Admin IT
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Faculty of Arts & Sciences IT
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Shared Services for Harvard

6. Improve the quality and reliabilityof service offerings
Increase agility and responsivenessto service needs
Transform organizational structure and culture to optimize service delivery
Reduce unit costsfor the delivery of infrastructure services

7. Technology
Networking
Architecture
Deployment
Operations
Process
Automation
Vendor Mgmt
ITSM
Service Design
This is hard!!
People
Technical Skills
“IT Broker” Skills
Org Design
Collaboration
Trust

8. •Cloud Service Strategy Team defines and brokers cloud services to the service teams
•Cloud Architecture Teamdesigns and integrates core services (networking, security, CDP, billing, etc.) into specific cloud environments
•DevOps Platform Team develops and offers a Continuous Delivery Platform (CDP) for use by other service teams
•CloudOps Platform Team provides service teams and the ITSM group with a CloudOps platform for common services such as monitoring, logging, and alerting

9. HUIT Enabling ServicesFinanceBilling OperationsPMOProject ManagerITSMIncident ManagerChangeManagerAccount ManagerTransition ManagerEnterprise ArchitectureEnterprise ArchitectSolution ArchitectTech SpecialistShared Tech ServicesCOPS Service TeamBADevDevOps EngineerQAService CategoryService TeamTeam ATeam ATeam BBAApp AdminCloud PlatformCloud Provider ASaaSSaaSShared services to support all HUIT teamsSimilarly organized teams aligned to HUIT service delivery modelNew service teams for cloud and DevOps delivering common platformsMulti-cloud service environmentsNew service teams for cloud managementCloud Service TeamsCloud Strategy TeamVendor ManagerBADevCloud Service BrokerSourcing ManagerFuture StateDevOps Platform TeamCloud Arch TeamBADevDevOps EngineerQABADevDevOps EngineerQATeam ATeam AService Team PoolBADevDevOps EngineerQAService OwnerCloud Provider BContinuous Delivery PlatformTeam ABADevDevOps EngineerQACloud Operations Platform

10. •Develop strategy & approach
•Inventory your application portfolio
Plan
•Encourage widespread experimentation
•Align training to actual use
Learn
•Implement a full Dev Prod Use Case
•Engage IT, Business & User Communities
Try
Build your Foundation
Architecture & design patterns
Chargeback/ showback capability
Networking & integration
Operational & support approaches
Identity & access
Security
Vendor management
Collaborative Change Management

13. www.nd.edu

20. Shared mission: #NDCloudFirst

24. http://bit.ly/awsevals