Digital transformation, which requires an unprecedented scale and complex infrastructure, has sparked an IT service availability crisis in the enterprise. Traditional bottom-up, rules-driven approaches to incident management have outlived their usefulness. Artificial intelligence for IT operations, or AIOps, provides a new direction by using operational data to drive a top-down approach to service availability. This enables greater business agility while improving customer service, lowering operation costs, and boosting the productivity of IT operations teams. In this talk, Moogsoft CEO, Phil Tee, describes how AIOps provides enterprises with a critical advantage and paves the way for the future of service assurance.