"In March 2012, Japan’s leading mobile operator, NTT DOCOMO, introduced Shabette Concier, an advanced voice-activated personal agent service that enables customers to intuitively and directly operate services and smartphone features with voice commands. Millions of DOCOMO's subscribers are now using this service.
This session explains Shabette Concier's distributed speech recognition architecture, and dialogue-understanding system design, with machine learning technologies and large-scale database systems. Learn why DOCOMO chose the AWS cloud and how DOCOMO engineers overcame all the difficulties from CEO-imposed time constraints, unexpectedly rapid service growth, usage spikes driven by marketing campaigns, and internal resistance to the use of cloud services. The session concludes with lessons learned from a telco's large-scale service development of a mobile app with the AWS cloud."