1.
“How To Be A Good Trainer”
By-Amit Bhattachariya
MD, Canvas MDL

2.
AGENDA
 Objectives of Presentation
 Understanding Your Role and Audience
 Effective Presentation Skills
 How to Prepare for a Session
 How to Maintain Control of Session
 How to Deal with Potential Difficulties
 Q & A Session

3.
AGENDA
 Objectives of Presentation
 Understanding Your Role and Audience
 Effective Presentation Skills
 How to Prepare for a Session
 How to Maintain Control of Session
 How to Deal with Potential Difficulties
 Q & A Session

4.
Objectives of Presentation
At the endof thissession,youwill:
.1. Understandatraining audience’sneeds.
2. Knowhow to deliver an effective training.
3. Beable to effectively preparefor a trainingcourse.
4. Understandhow to control atrainingcourse.
5. Beable to handledifficult training situationseffectively.

5.
AGENDA
 Objectives of Presentation
 Understanding Your Role and Audience
 Effective Presentation Skills
 How to Prepare for a Session
 How to Maintain Control of Session
 How to Deal with Potential Difficulties
 Q & A Session

6.
Effective Training
• Subjectknowledgeis
important: If youdon’t
know it, you can’t trainit.
• If you don’t know how to
train effectively, youcan’t
help participants learn
effectively.

7.
TheTrainerPlaysaVeryImportant Role:
• Actsasanadvocatefor new toolsand
processes
• Preparesparticipants to usenew toolsand
processes
• Helpseaseconcernsabout the change
• Motivates participants
• Identifies andcommunicatesanypotential
issuesor trainingproblems
Role of a Trainer

8.
Understanding Your Audience

9.
Our Audience IsExperienced
Therefore:
• KNOWthe content in the
presentations andTrainer’sNotes
• Drawupon andacknowledgethe
participants’experience
• Understand that theparticipants
mayor maynot agreewith the
change

10.
Participants need to be motivated tolearn:
• ShowParticipants “What’s in itfor me?”
• GiveParticipants praiseliberally
• Usethe act of learning asamotivator
Self-directedAudience

11.
Our Audience is Now-Oriented
Theywant toknow how the material will
help them on thejob:
• Useon-the-job scenarios
• Givethe “big picture”
• Showrelative importance ofsections
• Show“need-to-know” vs.“nice-to-know”

12.
Adults are focused on Problem-Solving
Thismeansthat you must keepthe
following in mind asyou instructthe
class:
• Don’t justtell
• GiveParticipants problems to solve

13.
AGENDA
 Objectives of Presentation
 Understanding Your Role andAudience
 Effective Presentation Skills
 How to Prepare for a Session
 How to Maintain Control of Session
 How to Deal with Potential Difficulties
 Q & A Session

14.
Key Components of Effective Communication
50%
Body
Gestures
10%
Words
40%
Voice
Expression
Effective
Comm.

15.
Gestures Help You To Communicate
• Usegesturesto draw attentionto
your visualsand to emphasizea
point
• Makegesturescomfortable and
natural
• Gestureaboveyour waist,so
everyonecansee
• Useyour armsaswell asboth hands
• Standupright and do not pacetoo
much

16.
Eye Contact
DO
• Maintain steady eyecontact
with audience
• Avoid distractions by being
focused on one personat atime
• “Speakto” variousParticipants
DON’T
• Glancearound the room
• Lookover people’s heads
• Lookout the window
• Lookat objects, rather thanpeople
• Readstraight from Trainer’s Notes

17.
Yourvoice communicates more about your messagethanthe
words you use.
Remember the following ‘4 Ps’when speaking to theclass:
Voice Projection
1 Project(volume)
2 Pronunciation
3 Pace
4 Pause

18.
AGENDA
 Objectives of Presentation
 Understanding Your Role and Audience
 Effective Presentation Skills
 How to Prepare for a Session
 How to Maintain Control of Session
 How to Deal with Potential Difficulties
 Q & A Session

19.
Importance of Preparation
Thebestwayto combatnervousnessandmakesureyouare
preparedfortrainingis PRACTICE

20.
Preparing Trainer’s Notes
• Useacopy of the trainingmaterials
• Use colored pensto draw attention
to particular points.
• Usekeywords to jog yourmemory
• Write down the time allowed for
each topic
• Include additional details,
transition sentencesand
questions to askthe participants

21.
On The Day of Training
 Arrive early
 Turnon PC`sand checkif they
are working
 Organiseyour materials (flip chart,logins
and passwords,attendancesheet)
 Placeparticipant materials at eachPC
 Greet participants asthey enter the
classroom
 Checkthat all participants canseeslides
being displayed

22.
Support Person/Facilitator
ASupport Person/Facilitator is ahelpful person to havein theclassroom.
TheSupport Person/Facilitator can:
• Searchfor answersto "Now"
questions that you are not ableto
answer immediately
• Investigate anysystemproblems -
freeing the Trainerto progressuntil
the systemis functioning normally
again

23.
AGENDA
 Objectives of Presentation
 Understanding Your Role and Audience
 Effective Presentation Skills
 How to Prepare for a Session
 How to Maintain Control of Session
 How to Deal with Potential Difficulties
 Q & A Session

24.
Importance of Time Management
• If a Trainer does not control
timing, Participants may be
forced to skip some needed
material.
• If you spend too long onatopic,
you may lose Participants’
interest.

25.
Why Are Exercises Important?
Help to predict the new task or
system…..
Most learning happens by‘doing’
Opportunity to practice…..
Help to reduce fear of thenew
change…….

26.
Answering Questions
Three categories of questions:
Now? Soon? Later?

27.
How to Answer Questions
Theway you answer questions heavily influences the Participants:
• Useappropriate honesty
• Provide support
• Beclear
• Beopen to challenge
• Useparticipant knowledge

28.
What Do You Do If You Don’t Know the Answer?
• Admit that you do not know the answer, and
tell them you will find out
• If it is aNOWquestion, youcan:
 Redirect it to someone else in the class
 Askyour Support Person/Facilitator to
research it asyou continue withthe class
 Write question on aflip chart ‘Parking
Lot’ and call aknowledgeable resource
during abreak
‘Parking Lot
Questions’

29.
Managing Questions
Parking Lot
Questions
Questions you don’t have
the answersto
Off-topic questions
Questions you know will be
covered later in thesession
Issuesto be recordedand
forwarded to project team
Action Items – Getanswers
and send to Participants
after session

30.
Closing Remarks
Asuccessfulclosing incorporates several factors:
Review of objectives and major content
points.
Thankseveryone for attendingand
participating
Collect evaluation forms
Stay around after session to answer
questions

31.
Session Evaluations
Evaluation forms give trainers and course developersfeedback
on the effectiveness of thecourse.
Evaluations provide information on:
Content of the course
Organization of the course
What is effective and what isnot
This information will be used to improvethe course

32.
AGENDA
 Objectives of Presentation
 Understanding Your Role and Audience
 Effective Presentation Skills
 How to Prepare for a Session
 How to Maintain Control of Session
 How to Deal with Potential Difficulties
 Q & A Session

33.
Categories of Difficult Participants
There are four broad categories of difficultparticipants:
Difficult
Participants
Withdrawers
Arguers
Supertalkers
Monopolizers

34.
Q & A Session