2. TEAM 2
SHRADDHA DESAI- 306
RAJASHREE DHOLYE-307
ROSHAN D’SOUZA- 308
HELEN FRANCIS -309
AMIT JAISWAL - 310

3. AFFECT, EMOTIONS & MOODS
•
AFFECTS
It is generic term that covers a broad range of feelings that people
experience. It encompasses both emotions and moods.
•
EMOTIONS
Intense feelings that are directed at someone or something.
•
MOODS
Feelings that tend to be less intense than emotions and that lack a
contextual stimulus.

4. AFFECT, EMOTIONS & MOODS
AFFECT
Broad Range of Feelings
that people experience
EMOTIONS
• Caused by Specific event or
person
MOODS
•
Cause is often general and
unclear
•
Cognitive in nature
• Usually accompanied by
distinct facial expressions
•
Generally not indicated by
facial expressions
• Specific and numerous in
nature
•
More General
• Action oriented in nature

5. BASIC SET OF EMOTION
Happiness
Disgust
Surprise
Basic Set
Emotions
Anger
Fear
Sadness

6. BASIC MOODS
Positive & Negative affect

7. FUNCTIONS OF EMOTIONS
Do emotions make us Irrational?
What Functions do Emotions Serve ?
•
Disgust
•
Excitement
•
Jealousy
•
Anger
•
Fear

8. SOURCES OF EMOTIONS & MOODS
•
WEATHER
•
STRESS
•
SOCIAL ACTIVITIES
•
SLEEP
•
EXERCISE
•
AGE
•
GENDER
•
DAY OF THE WEEK

9. HOW OUR MOODS ARE AFFECTED BY DAY OF THE
WEEK AND TIME OF THE DAY
Positive Moods are Highest
• At the End of the Week
• In the Middle Part of the
Day
Negative Moods are Highest
•At the Beginning of the Week
•They show little variation throughout
the day

10. EMOTIONAL LABOR
•
EMOTIONAL LABOUR
Emotional Labour is an employee’s expression of
organizationally desired emotions during
interpersonal transactions at work.
•
EMOTIONAL DISSONANCE
Emotional Dissonance is when employees have to
project one emotion while simultaneously feeling
another.

11. EMOTIONAL LABOR
•
Felt Emotions
Actual Emotion of Individual
•
Displayed Emotion
Emotions that the organization requires workers to show and
considers appropriate in a given job.
•
Surface Acting
Hiding ones inner feelings and forgoing emotional expressions in a
response to display rules
•
Deep Acting
It is trying to modify ones true inner feelings based on display rules

12. EMOTIONAL INTELLIGENCE (EI)
EI is a person’s ability to
•
Be self aware (to recognize
your own emotions when you
experience them)
•
Detect emotions in others
•
Manage emotional cues &
information

13. CASE FOR & AGAINST EI
For



Intuitive Appeal
EI predicts criteria that
matter
EI is biologically based
Against



EI is too vague concept
EI can’t be measured
The validity of EI is
suspect

14. OB APPLICATION OF EMOTIONS AND MOODS
•
Selection
Emotions can affect employee effectiveness
•
Decision Making
Positive emotion helps in better Decision making.
•
Creativity
Good mood increases creativity.
•
Motivation
Emotional commitment to work and high motivation are strongly linked
•
Leadership
Emotions are important to acceptance of messages from organizational leaders.

15. OB APPLICATION OF EMOTIONS AND MOODS
•
Negotiation
Negotiation is an emotional process
•
Job Attitudes
People who have good day at work are more relaxed when they go home than people
who have a tough day.
•
Customer Service:
Emotions influence customer service and the quality of customer service provided by a
worker.
•
Deviant workplace Behaviors:
Negative emotions leads to deviant workplace behaviors. Action that harms organization
norms is known as deviant workplace behaviors

16. GLOBAL IMPLICATIONS
•
Does the degree to which people experience emotions vary across
cultures?
•
Do people’s interpretations of emotions vary across cultures?
•
Do the norms for the expressions of emotions differ across cultures?
“YES” to all of the above!

17. IMPLICATIONS FOR MANAGERS
•
Emotions and mood are intertwined and are both affective in
nature.
•
Emotions and moods are a natural part of an individual’s
makeup.
•
You can’t divorce emotions from workplace because
you can’t divorce emotions from people.