2. Arad ITC
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Table of Contents
About us ............................................................................................................................. 3
Company overview.................................................................................................................. 3
Management .......................................................................................................................... 4
ISO 9001:2008 Certification ...................................................................................................... 4
Milestones.............................................................................................................................. 5
Year.................................................................................................................................... 5
Comment............................................................................................................................ 5
Smart Ideas......................................................................................................................... 6
Marketing and Advertising........................................................................................................ 6
Segmentation Engine........................................................................................................ 6
Campaign Engine.............................................................................................................. 6
Loyalty Management System............................................................................................. 6
Churn management system............................................................................................... 6
Offer Management........................................................................................................... 6
Service Delivery Platform ......................................................................................................... 7
SUM-x Subscription Manager............................................................................................. 7
Content Management and Delivery .................................................................................... 7
Business Reporting & Analytics .......................................................................................... 8
Unified Self-care and Provisioning ...................................................................................... 8
Customer Care ................................................................................................................. 9
Single IVR .......................................................................................................................10
Payments and Commerce........................................................................................................10
Qerun ............................................................................................................................10
Electronic Recharge.........................................................................................................11
Voucher Management .....................................................................................................11
Mobile Wallet .................................................................................................................12
Mobile POS............................................................................................................................13
Point of Sale System Software...........................................................................................13
Communication Suite..............................................................................................................14
AIO DM ..........................................................................................................................14
Advanced SMSC ..............................................................................................................14
SMS Router & Firewall .....................................................................................................15
USSD Gateway & Applications...........................................................................................15
Messaging Gateway.........................................................................................................16
Unified Messaging System................................................................................................16
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Handset Application ........................................................................................................17
Value Added Services..............................................................................................................18
CRBT..............................................................................................................................18
Voice Portal – Music on demand .......................................................................................18
Infotainment Services ......................................................................................................19
Student information system ....................................................................................................19
Arad Student information system......................................................................................19
Network Solutions..................................................................................................................21
Government Program ......................................................................................................21
Global Services................................................................................................................21
Hybrid Network...............................................................................................................21
Data Centre Services........................................................................................................22
M2M.....................................................................................................................................22
Machine 2 Machine .........................................................................................................22
MVNO...................................................................................................................................23
Mobile Virtual Network Operator......................................................................................23
Services .............................................................................................................................24
BUSINESS CONSULTING....................................................................................................24
MANAGED SERVICES........................................................................................................25
4. Arad ITC
Company Overview
www.arad-itc.com
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About us
Company overview
Arad ITC is a technology oriented organization founded by enterprising technocrats. We have
an energetic team of professional with extensive experience in engineering real time, highly
available and scalable telecom systems. As a proactive technology partner, Arad ITC works
with their clients to understand their market trends and business vision, developing the
solutions you need to thrive in a changing world.
Long-term business success for wireless operators turns on many factors - from the ability to
reduce costs and increase revenue, to how and when to implement innovative technical
solutions that differentiate your offerings and delight subscribers with reliable system
features and useful applications.
Arad ITC is committed to helping you at every step of the way. Since 2005, Arad ITC has served as a trusted
partner to telecom service providers worldwide, using inventive approach to help increase revenues while
reducing costs and meeting operational, business and network goals. Throughout this time Arad ITC has earned
a reputation for a proven record of delivering scalable, high-performance and reliable solutions. Primary to all of
Arad ITC 's product and solution development is an assurance to protect your investments, minimize disruption
as new technologies are introduced. Our best-in-class total communications solutions can help you increase
average revenue per customer and manage capital and operating expenses more effectively. And, by improving
quality of service, capacity and operability, our solutions help you reduce churn and increase subscriber
satisfaction - a prime differentiator in an increasingly competitive marketplace.
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Management
Sarmad Heidari
CEO
Ammar Heidari
Chairman
Atefe Khiabanchian
Commercial Manager
ISO 9001:2008 Certification
Arad ITC is proud to be ISO 9001:2008 certified. The certification reflects our commitment
to quality in all our activities. As part of evolution to a mature and professional organization,
Arad ITC is continuously striving to improve our processes and products.
Both the management and the employees are committed to a process-based approach and
maintain high standards of quality in our work.
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Milestones
Year Comment
2005 Arad ITC gets incorporated.
2006 Arad ITC installs 36 organization portal.
2007 Arad ITC goes live with the first version of Arad LMS.
2008 Arad ITC hosted servers in Iran for government customers.
2009 Arad ITC installs SIS Gateway and associated LMS for 2 circles of a leading Learning
organization in Iran.
After successful deployment of SIS portal in Iran, Arad ITC signed up to deploy the M-
Learning platform.
2010 Arad ITC provides Media platform and Content Management System at Iran.
2011 Arad ITC upgrades its CDMA SMSC to enable Cross Messaging Technology Platform
(GSM and PSTN) on its CDMA SMSC platform.
Arad ITC installs its Bulk Messaging Platform at many company in Iran.
2012 Arad ITC Manages many short code of Content based service for Iran.
2013 Arad ITC joins hand with Tavana to provide the devotional services over SMS & Voice
portal.
DPHML signed up with Arad ITC for providing the Reverse Auction Platform.
2014 MCI and Arad ITC agreement for B2B content aggregation and management of USSD
and VAS Portal.
Arad ITC installs USSD Gateway and associated VAS for 2 circles of a leading GSM
operator in Iran.
Arad ITC to provide the USSD Gateway, Self-Care, Campaign Manager, Tele voting,
Collect Call, and Callback to Tata DoCoMo in Iran.
2015 Arad ITC installs Unified Messaging Platform in 2 Bank of Iran.
Arad ITC to install USSD Gateway at all zones of a GSM operator having 70+ million
subscribers in Iran and to manage USSD based VAS.
Arad ITC provides VAS through retailer's service to many CP in Iran.
Arad ITC offers Content Management System at many organizations in Iran.
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Smart Ideas
Marketing and Advertising
Segmentation Engine
Arad ITC's customer profiling solution helps you pinpoint the right customers and reach your markets
more effectively than ever before. It helps you make customer centered decisions ensuring that your
product or service better meets the customer’s needs and expectations, and is more likely to succeed.
Campaign Engine
360 Degree Campaign Manager by Arad ITC is a single integrated platform with a comprehensive range
of profiling facilities and provisioning capabilities. It will give you a strong dose of data-driven strategy
and resource efficiency to develop targeted and integrated marketing strategies and communication.
Loyalty Management System
Our best-in-class Loyalty Management Solution is a collaborative customer engagement platform that
manages customer relationships. The solution allows you to understand and use information about
customers’ demands, convert prospects into first-time buyers, convert first-time buyers into long-
term happy customers & customize to fit your market needs, effectively measure, track, and reward
customer loyalty.
Churn management system
Our Churn management framework is a multi-faceted solution that manages customer attrition and
provides enhanced CEM. It is an advanced end to end solution that helps identify reasons for
customers’ churn, and build decision models to predict churn, minimize it and retain profitable
customers.
Offer Management
Arad ITC’s Offer Management is an end-to-end integrated offer management solution including offer
designs, offer analysis, offer management & integration etc. With real-time analyses of customer
behavior, best suitable offers are designed which leads to enhanced customer experience and
engagement. Grab your customer’s attention with relative and customized offers and strengthen your
relationship with your customers through unique offers.
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Service Delivery Platform
SUM-x Subscription Manager
Service Providers offer a wide range of service to the subscribers including subscription based and
non- subscription based services. Arad ITC’s SUMx – the unified Subscription manager offers variety
on charging mechanisms, subscription renewal patterns, notifications, types of offers etc. It is capable
of managing end-to-end subscription of services with multiple options for creating & offering VAS
services, IN services, Bundled packs etc. SUMx acts as a single point of charging interface for all third
party service providers like content partners, content aggregators and application service providers.
Features
Product catalogue management
Flexible charging models based on subscription patterns
Multiple communication channels supported
Subscription renewal cycle – auto or manual
End to end subscription life cycle management
Web based user friendly GUI to manage(add/modify) services on the fly
Benefits
Additional monetization opportunities using in built Ad-insertion
Multi lingual support for better customer experience
Personalized experience using tailored products and communications
Plug and Play with any existing
Revenue enhancements with cross
Smart pricing for better control of the consumer behavior
Content Management and Delivery
Arad ITC’s Content Management and Delivery is a one stop shop to buy & download contents,
subscribe to services, gift contents to friends, rate contents (polling). It provides a single platform for
efficient implementation and easy operation of wide range of value added content applications. It
aggregates content from multiple content providers and often delivers content in a personalized
manner with a view to monetize. It delivers personalized content to subscribers and handles end-to-
end processes of service provisioning, service management, charging settlement and business
reporting. Content delivery platform offers a flexible and versatile platform to the operators and media
companies to manage store and distribute all their content like images, audio, video, texts, games,
ringtones to the mobile user base.
Features
Single point aggregation for Content Providers/Services/Application.
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Entire end-to-end management of VAS Content - discovery and delivery of latest content
offerings on text, voice, video, etc.
Registration of Partner/Content Provider and also will create a package/quota for each
Content Provider.
Revenue settlement between all the stake holders along with commissions and settlement.
Modular and adapter based Platform for any new channels or external integrations like
Content Provider can be easily integrated.
Various type of rich content supported
Benefits
Cross-selling VAS services & revenue enhancement
Increased customer satisfaction and can enjoy the benefits of a new lifestyle contents and
services
Increased usage with personalized contents and features
Maximize the operator revenues by increasing the quality, availability and dynamic
presentation of the content
Reduced customer churn and increased loyalty due to the early availability of innovative
personalized content services
Single platform for content definition, aggregation, Validation, adaptation, transcoding and
supporting wide range of content
Business Reporting & Analytics
Arad ITC’ Business Reporting & Analytics provides complete business intelligence platform that
incorporates data integration, business analytics, MIS reporting, data mining and management
dashboards. It provides the dynamic data presentation based on the underlying pre-processed data
layer. The data extraction and management is governed by the BIG DATA platform providing the
flexibility in management and creation of customized business reports. Business user can create its
own reports based on any criteria in real time using the drag-drop web based user friendly interface.
Features
Efficient and intelligent way to store & process ‘Business Information’.
ETL based data collection and processing.
OLAP based reporting methodology.
On demand report generation.
Support for report designer wizard.
Flexible report formats, display & presentation.
Benefits
Cost Efficiency and Revenue Enhancements with Better Control
Automated Delivery and Notifications for Better Operational Efficiency
Better Alignment with Business Strategy and Vision
Improving The Business Decision Making Process
Responding to User Needs for Availability of Data On Timely Basis
Unified View of Presentable Data for Service Provider
Unified Self-care and Provisioning
Unified Self-care solution with provisioning provides service providers opportunities to provide a
superior customer experience by unifying the seamless experience across multiple channels - IVR,
SMS, USSD, Mobile App, WAP and Web. This ensures customers with anytime, anywhere access to
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self-care services. By unifying all the channels under one platform, service providers can leverage the
single window of management, reducing the total cost of ownership and reducing the time to
market.
Features
Work flow manager to create/manage business call flows.
Single point management for the multiple channel self-care and provisioning requests.
Intuitive and user friendly GUI based operations and management.
Detailed and comprehensive business analytics.
Throttling management.
Multilingual support and Message Templates.
Benefits
Cost Reduction with unification of multiple channels under one platform
Enhanced customer Experience due to seamless and similar experience at al touch points
Enriched marketing efforts using non-intrusive direct marketing platform for advertising new
services and promotions
Lower cost of customer service and reducing staff workload, due to eliminating the amount
of customer service calls
New revenue streams with cross platform promotions
Plug and Play capability for standard integration interfaces providing quick launch of new
services
Customer Care
Arad ITC’s Customer care solution integrated with Service delivery platform provides a GUI based
interface which allows customer care agents to manage the subscriber’s data and their
requests/complaints for VAS and content services. The solution supports multiple roles and different
privileges associated with each role. The customer care can be integrated with existing service
provider’s CRM through APIs or can be provided as a standalone web interface.
Features
Single GUI with all the subscriptions and charging details.
Common screen to Activate / De-Activate Services.
Real time/updated information about the customer and its services.
Multi-lingual Support specific to markets.
API support for CRM integration.
Provides profile based VAS/Content offers to the agent.
Benefits
Provides opportunities for CC agents for upsell with recommended offers
Improved efficiency in handling Customer grievances
Single access point for CC agents for the Subscribers end to end services and history
Comprehensive view of customer care queries through ticket management
Improves work efficiency of the agents and thus reduce operation costs through simple and
exhaustive CC portal
Faster turn-around for customer queries compared to support provided over traditional
channels
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Single IVR
Our Single IVR platform helps in enhancing the subscriber's interaction with the required services in
a very interactive and user friendly way. IVR System automates interactions with telephone callers
using pre-recorded voice prompts and menus to present information and options to callers and
response collection through Voice inputs and DTMF entries. The system is capable for defining the
IVR menu flows using the GUI provided or through VXML scripts.
Features
Dynamic IVR menu management.
Call management and call control.
Work flow management.
Inbuilt rating engine to handle the service charging.
Media platform for network integration.
Graphical service creation environment.
Benefits
Allow each business to manage their own application with single IVR deployed in private
cloud model
Decrease integration cost
Seamlessly and efficiently migrate existing application with proven expertise
Consolidate on a single IVR infrastructure to reduce operating cost
Drive new revenue stream with innovative VAS application
Reduce Time to market for new application
Payments and Commerce
Qerun
Qerun Arad ITC’s Mobile financial suite enables the subscribers to use their mobile handset to do the
monetary transactions in a secured environment. It allows multiple services including payment,
banking solutions, m-wallets, remittance, and profile-driven value-added services. Qerun supports
business requirements of service providers across various industries by providing solution with E-
recharge, Mobile Money and M-wallet to meet the diverse needs of the customer. The platform also
facilitates the prepaid voucher based recharge distribution and allows consumers to directly
recharge their prepaid account through various channels including the web, client app, kiosks, ATMs,
STK and USSD, or recharge across the counter through merchants.
Features
Enablement with telco for both unbanked and banking users.
Compliance with industry standards PCI DSS and Advance security.
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Faster, mobility and reliable.
Unified customer account for all payments.
Merchant Integration and Management.
Common API to operator's network.
Benefits
Better control of money and instant payment for the services
Financial Services available at the touch
Greater reach to non-banked subscribers
Multiple services payment, banking solutions, secure transactions, and profile-driven value-
added services
NEW channels of revenue for service providers
Secured communication with the payment gateway
Electronic Recharge
E-Recharge an electronic voucher less solution that allows recharge of a prepaid account via a
standard handset. E-Recharge helps carriers to build and manage relationship with prepaid
subscribers, Increase distribution channels, and provide electronic replenishment for voucher and
non-voucher based prepaid mobile systems. System supports multiple access channels like SMS, IVR,
STK, USSD, WEB, WAP, POS, Dealer, and Customer care.
Features
Distribution Management allows multiple level of re-seller and distributor hierarchy.
Dealer Profile Management Using a GUI.
Allows access through different channels.
Multiple API’s provided by the system for different channels or
3rd party systems to connect and perform various transactions supported by the system.
Fraud Management.
Benefits
Automatic Transaction update and notifications
Convenience - pay at the point of sale (POS) Facility available
Multiple channels supported with seamless customer experience
Refill anytime anywhere
Security - Leverage cloud-based security to ensure your customers' personal and payment
information is never stored on the phone or exposed to the POS
Speed - Decrease the time your customers spend checking out at a store and waiting for
cash at the ATM to increase satisfaction and loyalty
Voucher Management
Voucher Management System (VoMS) helps operators produce a rapid return on investment by
streamlining and enhancing the service provider's distribution process whilst improving access,
convenience, and service delivery to existing subscribers. With VoMS operators can achieve the
major goals of subscriber growth, customer satisfaction, and retention. It is a component which
supports the service providers with the management of vouchers and recharging of user accounts by
mapping between the talk time and the validity. Arad ITC's Voucher Management System takes care
of generation, management, and distribution of voucher PINs, which can be used to apply a fixed
denomination or subscriber defined amount. It supports all types of vouchers to increase the
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recharge flexibility of subscribers including only validity, talk time with validity, change of plan for a
fix period, distribution of money into sub-accounts and so on.
Features
End to end Voucher Life Cycle Management.
Voucher creation supports rate card name, quantity, distributor, voucher description,
package and expiry date.
Supports multiple channels for voucher usage.
Enhanced encryption mechanism allows control over voucher printing, storing & usage
transactions.
Flexible rate card denominations with fix and range access.
Inbuilt batch management system for generation, loading & status check/change.
Benefits
Automated tracking and management of life cycle of vouchers leading to OPEX reduction
Decreases loss caused by frauds and enriched user experience
Enhances the reach of service provider to remote areas with physical vouchers
Multi-tenant support with centralized and distributed management options
Reduced Time to market with pre-configured offer change vouchers, VAS vouchers etc.
Simplifies voucher distribution logistics with hierarchy management
Mobile Wallet
Mobile Wallet gives subscribers a safe, easy to use and secure virtual wallet which can be used for
various mobile based monetary transactions. It allows Service providers to offer payment services,
secure transactional services, and profile-driven value-added services. The Solution enables them to
provision a wide variety of payment services directly to subscribers. The M-Wallet facility is targeted
towards the banked customer profile, specifically those with access to internet banking, mobile
banking and credit cards. The cash-in facility would allow such a customer to transfer cash into his
prepaid MFT from his bank account or credit card account.
Features
Mobile access over multiple channels like SMS, USSD, IVR, WEB, WAP, NFC as well as
handset and SIM application.
Subscriber/Merchant lifecycle management.
Merchant registration for supporting the multiple mobile payments.
M-wallet creation by transaction type, volume, value, time.
Flexible Custom based Taxation Engine for the commission and taxing calculation based on
the zones.
AML limits based channel and/ or payment instrument.
Benefits
Convenience of paying at the point of sale (POS)
Links multiple range of cards to make payments
Money transfer to mobile wallet customers (P2P, P2B and B2P)
Outspreading banking facilities at the touch
Remit money domestically or internationally
Transparency and more secured transactions
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Mobile POS
Point of Sale System Software
Arad ITC's POS is a state of the art full service Point of Sale application that runs on an iPad. Our
developers have fused their experience in both software design and retail to produce a POS system
specifically for the small to medium sized business.
Our easy-to-use software puts you in control of your business by giving you the data you need to
better manage your store. Arad ITC handles payment processing, helps manage your inventory and
employees, provides critical reporting, enables customer loyalty programs, enhances security, and
provides Cloud back-up and mobility. Our team of business and software engineers are dedicated to
researching new ways to help you run your business more efficiently. We welcome your input and
look forward to serving your business needs. We are constantly upgrading our software, and as a
Arad ITC license holder, you will automatically receive updates when we add functionality.
Features
WEBSTORE
SOCIAL ENGAGEMENT
EMAIL MARKETING
DATA CAPTURING
STATE-OF-THE-ART TECHNOLOGY
REPORTING & ANALYTICS
INVENTORY TRACKING AND MANAGEMENT
KNOW YOUR CUSTOMERS
EMPLOYEE TRACKING AND MANAGEMENT
ACCOUNTING SYSTEM
DATA SAFE AND SECURE
NOTIFICATIONS TO REDUCE RISK
CUSTOMER SERVICE
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Communication Suite
AIO DM
Arad ITC’s AIO–DM a Device Management platform provides the ability to manage and control
multitude of devices available in the network with support for Convergence. Various technologies
like 3G, 2G, LTE, WiMAX, Wi-Fi etc. are integrated and all kinds of devices are supported. Industry
standard protocols like OMA-DM, TR-069 etc. are available off-the-shelf.
Features
Real time automatic device Detection and identification.
Open standard interfaces support for seamless integration with third party application
services.
Web interfaces to support OTA and Non-OTA device configuration.
Support for targeted group market analysis and campaigns.
Inbuilt Business Intelligence (BI) for report generation & statistic analytics.
One touch provisioning of services.
Benefits
Automated upgrades on #U2029 software firmware for hassle free experience
Descriptive analysis for better management and control of customer devices
Effective customer care for real time tree based troubleshooting
Minimize deployment and maintenance costs with unified platform
Multichannel Support for greater reach
Target campaigns for better conversion and revenue enhancements
Advanced SMSC
Arad ITC’s Convergent Short Message Service Centre (SMSC) enables mobile subscribers of
GSM/CDMA/IMS/LTE network to send and receive short text messages. SMSC supports mobile
advertising, personalized text messaging service and other messages like ringtones, Business card,
picture message etc. SMSC gets in the additional revenue and offers end to end mobile messaging
service.
Features
Provides network agnostic in-built gateway to abstract the network protocols in message
submission and delivery.
Equipped with intelligent routing engine.
Increase efficiency with use of FDA & spam control.
Enhanced SMSC features for personalized services to subscribers.
Multiple SMPP accounts support with account based quota management.
Industry standard integrations to avoid integration and operational costs.
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Benefits
High Throughput and Performance Intensive application
Optimized TCO in terms of deployment costs and operations costs
Plug and Play modules with SOA based architecture for service flexibility
Process and Infrastructure Virtualization Support
Robust, Highly Available & Scalable platform
Smart Platform to enhance Operator Revenues through simple Integration
SMS Router & Firewall
SMS Router (SMS-R) enables operator to leverage the SMS load balancing and Spam Control for
optimal network resources utilization. SMS Router allows routing/load-balancing of SMS across
multiple SMSC Instance and other SMS Processors. SMS Firewall is for handling SMS fraud control for
efficient control on spam, spoof, flood and fake traffic delivery and Comprehensive filtering with
advanced anti-fraud algorithms.
Features
Intelligent routing policies combined with flexible routing configurations.
Fraud protection for home network (on-net) as well as foreign network (off-net) - supporting
network (SS7/SIGTRAN).
Complete control of configurable traffic streams.
Message filtering on global or per user basis.
Support for creation of exhaustive Rules set for routing definitions and firewall
functionalities.
Real Time traffic monitoring.
Benefits
Elevate customer satisfaction and reduce churn with reduced spams
Improved performance levels at SMSC and EMSE processors
Plug unnecessary use of network resources and services and reduce signaling load on the
network
Provide flexibility of Billing & Charging for SMS services
Reduce revenue leaks by avoiding unnecessary inter carrier messages
Service personalization for subscribers through Advanced SMSC features
USSD Gateway & Applications
Unstructured Supplementary Service Data (USSD) is a GSM communication technology used to send
text between a mobile phone and an application program in the network. Arad ITC's USSD Center
enables subscribers to establish interactive, menu-driven sessions where they can request text/data
from the applications/services. Through the USSD center, requests/commands can be sent under full
operator control, to numerous applications, operator internal systems, corporate ERP system or to
Internet. Arad ITC's USSD center enables operators to deploy a wide variety of enhanced value
added push/pull services.
Features
USSD Center Enables flexible, interactive communication and non-interactive
communications.
Nested level Menu (Dynamic Menu Browser) driven interaction through dynamic menu
browsers, personalized menu creation.
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Provides multiple interfaces for communicating with external applications. (SMPP,CIMD,XML
over TCP/IP, plain HTTP, XML over HTTP).
A single access point for existing SMS services (USSD Redirector), which provides an easily
configurable menu system.
Exhaustive performance reports to monitor USSD Center load level
Billing Interface to creates USSD Center specific billing applications to enable flexible billing
generations.
Benefits
Faster and reliable services delivery
Handset Independent and Easy to navigate
Proven Telco grade platform with numerous deployments across the globe
Real-time and Cost effective messaging
Secure and convenient interaction channel for subscribers
Support of Plethora of services - EoCN, BoD, Self-care, Mobile Payments etc.
Messaging Gateway
Arad ITC's Messaging Gateway offers an independent stand-alone solution between multiple
network elements and third party content providers/VAS vendors. This allows the service providers
to handle multiple vendors of SMSC/USSDC/MMSC across the network to ensure smooth and hassle
free management though a single point of Management across different channels.
Features
Seamless connectivity to multiple messaging (SMSC/USSDC/MMSC) nodes.
Ready support for most of the industry standard interfaces for integrations.
User-friendly GUI for service configuration/ account and system management.
Account based quota management.
Queue/Throttling mechanisms and throughput management.
Access management and configuration management on the fly.
Benefits
Easy and secured control and management of external service providers
Flexible, configurable, easy-to-use and user friendly service
Greater Control on resource utilizations by CP's_VAS vendors
Option to include Anti-Spam Firewall checks
Single entry point for external services application which helps in minimizing Time to Market
Single point of management for all the messaging based services
Unified Messaging System
The objective of Arad ITC's UMS is to enhance call completion for both fixed and mobile networks,
efficiently meeting the increased network traffic. Call completion gets enhanced especially for calls
that would otherwise be lost. UMS reduces revenue loss for service provider due to non-maturity of
calls in the network due scenarios such as subscriber in a non-coverage area, switched-off condition
or busy on another call. Arad ITC’s UMS helps the service provider to earn revenues from already
stabilized voice channel by plugging such gaps and stimulating call completion.
Features
Seamless access of services over voice/video/fax/e-mail.
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Personalized mail-box access, storage and services for subscribers irrespective of access
channels.
MCA and notify Me services to the subscribers.
Individual control on message storage based on each channel.
Mailbox access through different channels.
Inbuilt Handset Application (Visual Mail Access).
Benefits
Common infrastructure and Optimal signaling resources
Differentiating service builds customer loyalty & Churn reduction
Enriching user experience with Universal features service flows
Potential new subscription or transaction revenue source
Reduced cost by Feature rich, resource, cost effective & reliable Solution which will improve
network usage efficiency
SOA based architecture for plug and play services along with SCE based work flows
Handset Application
Arad ITC provides Handset Application Development for the major platforms including Android, IOS,
Windows and Blackberry. We are engaged to deliver a superior user experience via on-device
applications as well as browser based applications. Our experts leverage the industry standard best
practices to deliver robust, economical and feature-rich applications to meet customer needs. From
porting popular applications on mobile platforms to designing new application from scratch, our vast
experience guarantees reliable delivery in shortest possible timelines.
Features
Standardizing/Maintaining the Consistency of subscriber's experience.
Support for different types of Mobile OS (Android, iOS, Windows and Blackberry).
Handset Client Framework for Various flavors of Mobile OS.
Secure communication between mobile app and backend system.
Adapters used to integrate and interface with the existing nodes of the operator based on
the requirement.
Intuitive and user friendly GUI based operations and management.
Benefits
Additional revenue channel through Ads & selling services products
Interactivity and Personalization for the subscribers
New channel of Promotions of special events, launches, and more
Reinforces your brand and Increases the brand visibility
Responsive web designing to support all types of mobiles screen sizes
Support for offline data collections (Work Offline)
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Value Added Services
CRBT
A color ring-back tone service gives subscribers the flexibility to greet callers with their favorite tune,
sound, or phrase instead of the usual ringing tone. The solution is a highly viral solution that uses the
existing content and helps to grow the service provider's revenue instantly. The service enhances the
callers experience with the personalized tunes.
Features
Multiple interface channels (like USSD, SMS, WAP, WEB, PoS, Retailer and IVR) for content
discovery and selection.
Inbuilt Content management and support for external content provider management.
Subscription module with Flexible Billing options like renewal models, charging models etc..
Ad RBT/Corporate RBT and other personalized RBT options.
Handset Application for better content feel, discovery and user account management.
Advanced features like Music Juke Box, Karaoke, Named tunes etc.
Benefits
Ease of use including the user account management with our handset app (customizable for
each service provider)
Flexible charging module makes it suitable for all types of users
Give subscribers a personal touch to their callers thus enhancing loyalty
Inbuilt marketing and promotional tools to enhance the uptakes, revenues and tone upsells
Intensive and cost effective advertising
New streams of revenue with renewals, tone changes etc.
Voice Portal – Music on demand
Arad ITC’s voice portal services can provide basic self-care services, informational, entertainment,
voice based applications to the subscriber’s base. The highly efficient call control mechanism will
route the calls based on user response. The user response will be collected based on DTMF inputs or
voice inputs. As per the pre-defined conditions (business rules), the platform will deliver the best
applicable services. Voice Portal solution is quick and easy to deploy, enabling operators to expand
their value added service propositions in a short time frame.
Features
Dynamic voice menu management with multi-lingual support.
Exhaustive Call Management and Call control features.
Billing system interface’s support along with Inbuilt Rating engines.
Subscriber Profile Management and Recommendation engine.
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Comprehensive Content and portal Management System for Static/Dynamic/Live
Streaming/User Generated content support.
Subscription Engine and subscription based charging models.
Benefits
Personalized Voice based campaigns to target the right set of subscribers.
Loyalty and Bonus calculations and management.
Reduced Churn & enriched user experiences that increased loyalty.
Enhanced performance along with superior quality of the services.
Telecom grade and highly modular and layered architecture.
Proven Deployments in various Tier-1 and other class of networks.
Infotainment Services
Allows Service Provider to provide various types of Informational & Entertainment services through
different channels SMS, USSD, IVR, Mobile App, WAP and Web. We provide different contents like
News Updates, Jokes Alerts, Stock News, Horoscope, Bus/Train/Flight Timings information, Prayers
Timings etc. by partnering with the local as well as international content providers. Our Integrated
recommendation engine helps to provide personalized content recommendations to the subscribers
thus leading to customer satisfaction and increased revenue for the Service Providers.
Features
Single platform catering to multiple channels.
Content aggregation from multiple content providers.
Integrated Subscription Module to manage service subscriptions.
Flexible Service creation environment for adding/modifying the services in the platform.
Personalized content recommendations as per the individual's requirements.
Exhaustive services support and API list for multiple services integrations.
Benefits
Partner Management, Content Aggregation, Service Operations & Technology Integration.
Advanced revenue enhancing techniques based on previous similar deployments.
Customized offers to meet different segment requirements.
Proven platform with numerous deployments across the globe.
Experience in delivering the services to different demographics across the globe.
Reduced operations cost and enhance revenue growth.
Student information system
Arad Student information system
Arad student information system (ASIS), student management system, school administration
software or student administration system is a management information system for education
establishments to manage student data. Student Information Systems (often abbreviated as SIS
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systems) provide capabilities for registering students on courses, documenting grading transcripts
and results of student test and other assessment scores, build student schedules, track student
attendance, and manage many other student-related data needs in a school. A ASIS should not be
confused with a learning management system or virtual learning environment, where course
materials, assignments and assessment tests can be published electronically.
Features
Maintenance and reporting of student data
Handling inquiries from prospective students
Handling the admissions process
Enrolling new students and enabling online scheduling
Student accounts and financial aid processing
Automatically creating class and teacher schedules
Handling records of examinations, assessments, marks, grades and academic progression
Maintaining records of absences and attendance
Recording communications with students
Maintaining discipline records
Providing statistical reports
Capabilities to operate multiple campuses, online and on-ground, in multiple countries and
languages
Housing, dorms and facilities details, assignments and tasks
Communicating student details to parents or other persons authorized by the student,
through a portal
Special Education / Individual Education Plan (IEP) services
Career services management for student portfolios and matching with potential employers
Human resources services
Accounting and budgeting services
Student health records
Canteen Management
Transportation Management
Fees Management
Inventory and Assets of the school
Payroll processing for the Staff in the school
Regulatory reporting and reports for accrediting bodies
Benefits
eLearning Content Library
ecommerce
Productivity Tools
Video Conferencing
Content Management System
Content Repositories
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Network Solutions
Government Program
Arad ITC’s Government Solutions Program provides the complete solution for the development of
voice and data networks, from planning and purchasing all the way to certified installation. Working
through our manufacturing and distribution partners, we produce the best-valued Made in America
products on the market today. And with our network of certified contractors, our government
customers receive a total solution, including nationwide and international contractor coverage.
As a leading manufacturer with a 10-year history, we are proud to be an industry leader you can
count on. Call us. We'll help you develop the ideal solution for your needs today and in the future.
Let Leviton support your acquisition strategy.
Global Services
Across the globe, Arad ITC is focused on delivering innovative and relevant IT enterprise solutions
that give businesses the winning edge in a constantly evolving landscape. We provide Network
Services, Cyber Security Solutions, Data Centre and Cloud Hosting Services, Unified Communications
to enable a seamless experience for your corporation. Coupled with a robust global network IT
infrastructure, managed services, and a team of professionals with deep local and regional
knowledge, you can focus on growing in Asia faster and more cost-effectively.
Hybrid Network
The use of cloud computing is rapidly accelerating. As more employees use their devices to access
cloud applications, enterprises are faced with new connectivity, latency and security challenges.
Hybrid networks help businesses address this issue. They combine high-performing multi-protocol
label switching (MPLS) networks for business-critical applications, and cost-effective internet links
for less important connectivity needs. Importantly, they have the ability to connect employees to
cloud-based business systems using their mobile devices anytime, anywhere.
With Arad ITC’s Managed Hybrid Network, enterprises have a full understanding of their
applications’ traffic flows and can select the best network to meet performance objectives, based on
real-time reporting. This intelligent network service, enabled by Smart Routing-as-a-Service,
automatically assigns the best paths for your web-based and cloud applications, while ensuring
quality of service between the MPLS network and the internet.
At the same time, enterprises can be assured their network is protected with Arad ITC’s suite of
basic and advanced security services, or Unified Threat Management (UTM) features.
Features
Extensive coverage
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Smart routing
Robust Security
Cloud access gateway
Benefits
Helps reduce connectivity costs without compromising performance
Delivers enhanced and highly-scalable network coverage
Ensures applications perform to service level agreements
Improves WAN governance to ensure business continuity
Secure access to give peace of mind
Data Centre Services
Today's highly connected businesses need to deliver a wide range of IT services to their employees,
partners and customers. However, locating the IT infrastructure that delivers these services at your
own premise requires large investment in network and hardware, not to mention the ongoing
operational cost involved. In addition, running and in-house facility also means on-going
maintenance of support systems, such as environment control, security, and fire protection. These
will be a burden on your IT budget and resources.
Arad ITC has network of world-class data centers, with one of the most extensive regional points of
presence in Asia Pacific. In addition to the 12 highly-resilient and secure data center facilities located
across Iran, Singapore, Australia and Hong Kong, we also have access to more than 20 data centers
across China, India, Indonesia, Malaysia, Philippines, South Korea, Taiwan, Thailand, Europe and
USA, allowing us to deliver managed hosting services to clients with a regional footprint.
Benefits
Enjoy minimal capital investments for world-class infrastructure
Cost saving as our data centers are connected to Arad ITC's secure and reliable global WAN
network for high-speed access
High resiliency with uninterrupted power source & cooling redundancy
Peace of mind with 24 X 7 security comprising of physical security, contactless access
system, rack locking systems and digital recording surveillance cameras
Focus on your core business while Arad ITC takes care of your IT operations
M2M
Machine 2 Machine
M2M platform provides flexibility to the vendors for integration with satellite Gateways and multiple
cellular networks. It will help for provisioning, de-provisioning of the devices. Pulling and segregating
the billable CDR’s from satellite gateways then generating invoices. The platforms come with inbuilt
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diagnosis and troubleshooting which will help to service provider to monitoring and configuring the
platform to get best possible outcome
Features
Single point for all devices management and Potential new revenue source
Robust platform with comprehensive reach and device ecosystem
Reduced CAPEX/OPEX with transparent licensing models
Tailor made solutions for different capacity deployments
Flexible Pricing/Rate Plans/Billing support and higher granularity
Supports for multi-tenancy for MVNO and virtualized/cloud deployments
Benefits
Single point of connection Single point of connection for all device management
Continuous round the clock Continuous round the clock monitoring of the remote assets and
devices
Any time any place anywhere Any time any place anywhere updates of the devices
Highly scalable as there is No limits to Highly scalable as there is No limits to number of
devices connected and reliable in terms of Security
Cost effective and eliminate the Cost effective and eliminate the need of physical presence
to the sites
Support for wide range Support for wide range of industries/devices
MVNO
Mobile Virtual Network Operator
Arad ITC enables you to become a full MVNO and allows you to provide complete control of the
mobile service to your customers by owing virtual network capacity, enabling tariff flexibility. This
total solution allows you to Supply SIM cards and offers, invest in service infrastructure of its own,
Control the subscribers and handles billing & services, and provides you an opportunity to make
money by creating Innovative offerings for the customers under your own brand.
Features
Ready to go platform to start services.
Pay-As-You-Grow licensing model.
Bringing carrier along with Bulk rates.
Ticket Management & contact center management for customer complaints.
Automated self-care – with reduced cost and enhanced CEM.
Innovative offerings and packs for the end customers.
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Benefits
Concentrate on your own Concentrate on your own Brand & Identity without worrying
about the service complexity
Revenue generation Revenue generation with lower investments
Penetrate Niche Market Penetrate Niche market in efficient way
Leverage existing assets Leverage existing assets to increase revenue
Yield and manage existing Yield and manage existing networks to improve profitability
Tailored Solution catering Tailored Solution catering to all business needs
Services
BUSINESS CONSULTING
Arad ITC offers end to end business consulting to service providers. Our strategic management
consulting includes market analysis, goal setting, bench-marking, analyzing, planning, executing,
implementing and continuous follow up by our expertise team. Arad ITC ensures expertise business
consulting to maintaining the offers and campaigns according to the market needs, designing the
personalized campaign, enhance the revenue and maintain ROI, generating new revenue streams,
strategizes to reduce attrition, increase loyalty among customers and provide consulting on day to
day basis for better work flow.
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Key highlights
Well trained, experienced and highly energetic team managing the services.
A concrete marketing strategy and implementation for better outcomes.
Deep customer’s insights and intelligent actionable analytics for greater results.
New market opportunities resulting in new revenue streams for service providers.
Implementation guidance and support for deployment.
MANAGED SERVICES
Arad ITC offers Big Data powered intelligent actionable analytics with domain expertise and a sound
technical system to deliver extraordinary results like never before. Arad ITC's full-fledged Big Data
analytics platform ensures service providers can easily deploy services generating new revenue
streams for them. Arad ITC ensures end to end management of the platform, monitoring
performance and reliability, quality check for the same and ensuring day to day activities. Our team
ensures technical and domain expertise.
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Key highlights
End to end support from domain and technical experts.
Quick and reliable deployment.
Reduced time to market.
Reduces cost for service providers.
Better and efficient use of resources through rationalized process.
Reduced time to market the services.
