1. Marche Region
1. who are we: our local Digital Agenda (ADM)
2. why a demonstrator about S.U.A.P. ? (LearnPAD)
Pisa, 4th february 2014
Dott. Andrea Sergiacomi
Regione Marche
PF Sistemi Informativi e Telematici

2. • one of the 20 Regions of Italy, set up in 1970.
• extends over an area of 9.365 km² in the central Italy on the
Adriatic see and inside the Adriatic Ionian macroregion. The
coastal area is 173 km long.
• divided into 5 provinces (Ancona, Pesaro-Urbino, Macerata, Ascoli
Piceno, Fermo), composed by 239 municipalities with 1.569.303
inhabitants.
• in the last 30 years economy has been transformed towards
manufactoring: many craftsmen have become modern small-
medium enterprises, some of which major brands for the
“italian style”, known all over the world (Indesit, Tod's,
Guzzini, Teuco). This evolution led to the emergence of
'specialised' industrial areas, still profitable despite the fallout from
the recent economic crisis: footwear, hats, leather goods
(Fermo, Macerata); furniture (Pesaro); household appliances
and textile industry, engineering companies - including ship
building, electronics, mechanics, consumer durables, musical
instruments, petrochemicals, paper (Ancona, Pesaro); agro-
industrial, food transformation and conservation (Ascoli P.).
Recent development of important technology clusters and business
networks related to the areas of home and building automation,
ambient assisted living, active ageing and longevity,
healthcare and prevention, life and medical sciences, ICT
information and communication technologies, smart factory and
industrial automation, smart cities and social innovation.
• continues to draw tourists, attracted by the rich and broadly
distributed heritage of history and monuments, as well as by the
traditional seaside resorts. Also creative economy and evolving
cultural districts has becoming a major growth factor.
• local prestigious Universities and faculties, with specific historical
scientific vocations (UNIVPM UNICam UNIMC UNIUrb).
First facts about Marche

3. Marche Region is gaining a particular role in information society, in the attempt to
provide enabling ICT technologies and infrastructures to create a complete digital
ecosystem that respects skills and capacities of its population, as a key to improve
services to SMEs and citizens, to increase competitiveness, to speed up, modernize and
simplify the operational level of local public administrations, lowering its costs.
Dematerialisation is one of the main action lines for the ADM “Marche Digital
Agenda” having regards to the progressive growth in the use of electronic documents
and archives, of personal computers and mobile devices, of tools for identification,
authentication, esignature, certified transmission, as well as the increase of trained
digital-literate people, of available bandwidth, and the reduction of territorial digital
divide.
In the first e-government phase systems and applications have been considered for
what concern the citizens digital identity, efficient documents flow management and
massive digital communication via process re-engineering. In particular, Marche
focused on IT protocol service, document management systems and
federated authentication tools in order to foster communications among citizens
and Public Administrations. Such projects enabled many local public administrations in
the region to adopt tools needed to support document lifecycle based on methods
complying with national legislation. In order to gain maximum benefits from electronic
documents the Region takes advantage of technologies to assist and automate their
creation, reception, management and archiving. The final aim is improve the back-
office organization reducing paper-based process.
It is the only Region in Italy having a stable school for Public Administration
employees. The aim of the school is organize training activities to support the
improvement of public employees skills starting from their needs and regional
innovation plans.
Regione Marche is involved in several National and European innovative projects
(OCP, Longevity Hub, SmartUp, PreWaste, Uptech, Net-Age, Jade, InnovAge, Poly-
SUMP, ClusterPoliSEE, IKTIMED, Next, Wide, EmmaLab, …).
Relevant skills

4. The European Digital Agenda going local
4
A Single digital Market
Fast + Ultra-fast Internet access
Digital literacy, skills and Inclusion
Interoperability, Standards, Trust, Security
Research & Innovation
ICT enabled benefits for EU society
Digital Personal Identity
Modernization of P.A.
Education
Health
Justice Administration
Smart Cities and Communities
Capacity of listening, territorial Knowledge,
collect and systematize local needs
Building a framework for sectoral digital policies
at regional level
Industrial local policies
Delegated Matters (f.i. Health)
Legislative power
Local implementation, declination and execution
Digital
Agenda
for Europe
(DAE)
Regional
Digital
Agendas
Agenda
Digitale
Italiana
(ADI)

5. Regions: the role of PIVOT POINT
Enabling infrastructure
for interoperability
among public and
private operators
Spread the “smart”
culture
Assisting provincial
capitals and large
cities in implementing
actions derived from
ADI and DAE
Design and deploy in
cooperative forms
Encourage the
participation of private
entities and
Universities

6. Agenda Digitale Marche (ADM): digital evolution in a cloud age
http://www.ecommunity.marche.it/AgendaDigitale/tabid/174/Default.aspx
6
A virtual container for sustainable trasformations where to develop connected
groups of people involved in specific matters, themes and contexts, to share and
incubate ideas, achieve objectives of common interest, be creative and dynamic, interact
each others, empower the participants, in order to:
• Enhance skills and capabilities of the involved parties
• Pool the excellence and Promote best practices
• Further transfer and sharing of knowledge
• Trigger improvement and innovation processes
Smart community
Smart region
A place in which the communities can reach the necessary dimension to:
• Be enabled and supported according to effective economies of scale
• Use natural resources in an efficient and sustainable way
• Attract because of the quality of life and of its services to citizens - business
• Capitalize on its unique cultural and economic peculiarities to increase the
competitiveness
Smart city
It is not a product or a set of digital services / technologies applied to a territory, but it is:
• a future-oriented VISION (fi users connected by wearable devices, not only smartphones,
internet of things which generate and consume data)
• a NETWORK OF ACTORS able to project shared solutions as well as to get useful
information from aggregated large amounts of data

7. How smart the Marche are ?
7
 Towns of Marche are mainly positioned in the midrange of national digital growth
charts (Smart City Index - Between SpA observatory)
 Some general areas of excellence (eg Education and training, Natural resources
management)
 Several single areas of excellence for individual cities (eg Pesaro - eGovernment)
 Some critical areas, but with ongoing projects to bridge the gap (eg eHealth)
Posizione 1-39
Posizione 40-78
Posizione 79-116
Agenda Digitale Marche, 18 dicembre 2013

8. Smart People (households & citizens)
8Agenda Digitale Marche, 18 dicembre 2013
In recent years there has been an improvement in many indicators related to the spread of computerization
in the region.
Compared to the Italian situation, the Marche Region reports higher ranking positions than average with
regard to infrastructural facilities, 2Mbps network coverage and use of the Internet, however still remaining
below the EU target.

9. Smart Enterprises
9Agenda Digitale Marche, 18 dicembre 2013
The most criticity is related to the weight of the ICT sector in the regional economy (more than that related
to the use of computer tools and the web by companies):
• ICT companies represent less than 2% of the total number of active enterprises in 2012 and
consequently there is a large gap compared to the European average as regards the importance of
employment in the ICT sector
• Businesses that have a website are 64.5% of the total, but the Marche are placed at a medium low in
Italy about the intensity of e-commerce: Over the past year slightly less than 19% of Marche’s
consumers has made a purchase on the Internet (in Italy and abroad)

10. Smart Enterprises: the need of peculiar
policies targetting small-micro units
 Structurally industrial enterprises in Marche are mainly concentrated in the range 3-50
employees (nearly 7% higher than italian average)
 In large companies the dynamics of innovation are consolidated
 In individual companies, innovation is driven by "consumer" logics (they own
smartphones and tablets, they use google services, …)
 Small-Micro enterprises show the greatest difficulties in the use of ICT -> they need
specific initiatives, such as MCLoud, in order to:
1. Increase worldwide digital interactions between partners, employees, users, etc.
2. Ensure the interoperability of systems and data cooperation
3. Accelerate the transition to the digital economy through the dissemination of online trade practices and the
diversification of provided services thanks to new mobile and web based applications
Industry:
employment
composition
1
employee
2
employees
3-5
employees
6-9
employees
10-19
employees
20-49
employees
50-249
employees
> 250
employees
Marche 28,3% 19,9% 16,7% 12,8% 13,5% 6,2% 2,4% 0,2%
Italia 34,9% 20,2% 16,3% 11,0% 10,6% 4,6% 2,1% 0,3%
10Agenda Digitale Marche, 18 dicembre 2013

11. Smart Infrastructures and Smart Communities
Broadband (RM Telematics Plan), NGAN (UBB, LTE), Network security,
Application Cooperation Services (ICAR, SPCCoop)
eDocuments Storage/Preservation
Center (Marche DIGIP)
OPEN DATA + OPEN SERVICES (Marche GOOD PA)
Smart
Government
SmartEducation
SmartBusiness
SmartHealth
SmartCulture&
Tourism
…MCloud
Smart
Communities
Smart
Infrastructures
15
Online Payment Platform (MPAY) Identity Authentication (FedCohesion)
Social Networking &
Semantic Web
infrastructure (NeSSo)
Electronic Health
Record (FASEL)
Digital eSign HSM / OTP-SIM (Raffaello Quick ID)Videoconferencing (videoHub)

12. MCLOUD: a federated public-private Saas cloud model
RTRM Rete Telematica Regione
Marche (20 Mbits broadband)
* DigitPA “Cloud Computing” initiative
CIXS: Cloud Inter
eXchange Services
Cloud PA*
MCloud.B&R
(business and
research )
( il Vs Private )
MARCHE
DIGIP
MCloud.Gov
( il vs Public )
Regione
Marche
eServices Regione
Marche
Apps
Researcher
Apps
SME’s Apps
Business
eServices
Most of all MCLOUD.Gov is deputed to provide eGovernment and eHealth services (G2G
G2C G2B) from local bodies and agencies of Public Administration. MCLOUD.B&R will
deliver private services (B2G B2C B2B) from University and SPINOff providers, scientific
and research centers, ICT suppliers, private companies, etc.
The different Clouds, built in the same open source technologies, cooperate each
other by providing data and informations, services, computing and elaborative
capabilities.
12
Health
Division
Data Center
Region Data
Center
Powered by

13. MCloud: igniting a development cycle based
on digital economy
• Through the provision of a cloud computing infrastructure, market driven and under private
governance, enabled to deliver a wide range of value-added services (also based on avaiable public
open data), it should be possible to accelerate two phenomenas:
1. The birth of new ICT companies (innovative start-ups) capable of selling advanced
eServices to citizens and businesses;
2. The enabling for traditional manifacture enterprises to reuse, order or project
appropriate digital services, innovating their own processes and production and gradually
adding value to their business, with less effort and a low initial investment.
• This may be related: Start-ups play to enrich the traditional supply chains with new intermediaries
and digital services providers.
• By the time, this can also represent the basis for undertaking a process of internationalization of
these new businesses, which may re-sell their experience in enhancing the same production lines
settled in other countries (eg emerging markets).
• MCloud may also speed up the experience curve which often inhibits the processes of innovation,
creating, as already said, a virtuous circle which will improve the entire economic structure.
• In particular, creative economy based on specialized knowledge, if supported by the application of
the rightest business models, can benefit considerably from digitization processes, sharing
economy and mapping of distribution networks.
Agenda Digitale Marche, 18 dicembre 2013 13

14. This is not an economic crisis, but a transition
World is going fine and doing well: the problem is that our economy
fails to react and adapt to the development of other countries,
opportunities and ways of making business.
Our SMEs need to re-position themselves along the supply-chain
and to change their business models if they want to release and use
the power of a new emerging paradigm: the global capitalism of
knowledge networking !
This is the italian paradox: our capitalism is based on a network
economy (districts; subcontracting supply chain; mobile flexible micro-
fitted, widespread and distributed organization…) which doesn’t use as well
network and communication technologies
The capillary development of ICT (digital economy, online
communication networks, …) is a necessary ingredient to catch the new
wind of history.

15. ITALIAN PRODUCTIVITY DEPENDS ESSENTIALLY ON
THE EFFECTIVENESS OF RELATIONS BETWEEN A
COMPANY AND ITS STACKEHOLDERS
Small Businesses have been able to compete because, in their fields,
they have learned to:
 work by CHAIN, linking customers and suppliers into proximity
relations, thanks to fiduciary bonds and shared experiences
 use their TERRITORY as a source of knowledge, skilled labour,
craftmanship, specialized external services, business culture,
social capital
 set in motion the energy of PEOPLE and the strenght of INTER-
PERSONAL TIES, that the entrepreneur establishes directly with
employees, banks, partners, consumers, local institutions and so
on

16. BUT NOW WE NEED DIFFERENT TYPES OF
RELATIONSHIP THAN IN THE PAST
The 2000 Economy is based on GLOBAL CAPITALISM OF KNOWLEDGE
NETWORK:
- The production of value becomes dematerialized. The weight of
knowledge is higher than that of phisical goods and materials in a supply
chain and the ability to virtually transfer knowledge increases.
- The related cognitive networks globalize (increasingly personalized
and wide circuits of interaction), gaining the benefits of variety
(especially the multiplication factor of drawing from a global pool of
knowledge) but requiring to shift from a quantity-driven to a quality-
driven multitasking approach.
All this at risk of becoming difficult and expensive if not managed
pervasively through the ICT, even at small, micro and individual level

17. Comuni coperti 20 Mbits
Comuni con copertura 20 Mbits >50%
Comuni non coperti o con copertura 20 Mbits
<50%
Copertura ADSL
lorda
20 Mbits coverage - 2007
83%
17
20 Mbits coverage evolution (2007 –> 2014)
• ADSL unit-plants activated: 100% of those under the regional telematics plan
• Optical fiber laid: 900 km
• 20 Mbits territorial coverage: more than 95% of the surface enabled
• Total investments: 45.000.000 €
20 Mbits coverage - nowadays
> 95%

18. 18
GoOD PA – Government Open Data for Public
Administration

19. Electronic documents storage/preservation center: Marche DigiP
19
Funded under POR-FESR 2007-2013 for an amount of € 2.150.000
Consistent with european (ISO 14721:2012 Open Archival Information System OAIS) and
national (AgID, CISIS) standards, Marche DIGIP aims to support digital conservation of
electronic documents, connecting - through storage and retrieval web-services - all
document management systems of local public administrations (institutions, healthcare
structures) and ensuring over time the integrity and legibility of files sent and received by
citizens to/from PA

20. Role of Regione Marche (MAR) in LearnPAD
● It’s the only PA partner, with relevant
competencies for the project:
○ knowledge of training issues and learning models in the PA
○ strong skills in designing, implementing and using ICT systems
○ expertise on the topic in question: SUAP (focal point office for
productive activities)
● Collaborates in the definition of the characteristics
of the platform
● Undertakes testing of the SUAP demonstrator
● Validates results

21. unique single public territorial interlocutors
of business actors and their intermediaries
for all administrative proceedings related to:
The exercise of:
- productive activities
- provision of services
- transformations and transfers
- cessation and reactivation
(ECONOMIC ACTIVITIES)
- location
- transformation
- restructuring or conversion
- widening or transfer
- cessation and reactivation
(PRODUCTION PLANTS)
SUAP (Sportelli Unici Attività Produttive)

22. SUAP REFORMATION descends from:
EU Directive Bolkestein (2006/123/CE)
 homogenization at Community level of the system of rules on checks and authorization
 certainty of timing relations between business and public administration
DPR n. 160 - 07 september 2010
D.Lgs. n. 82/2005 e s.m.i.(Codice della amministrazione digitale)
art. 38 DL n. 112/2008 (converted into Legge n. 33 - 06 august 2008)
 new rules for simplifying and reorganize the complexity of the laws, introducing several innovations,
such as:
• Submission of applications and attachments exclusively in telematic ways, by digital media
-> even if PEC - certified electronic emails - are different from web forms
• New intermediation roles of the Chambers of Commerce (Companies registry records) and of the
Enterprise Agencies
-> so we need to enable software interoperability
• Implementation of the principle of uniqueness of SUAP as a public access point to G2B services
-> but there are still as many interfaces and software platforms as offices – so we need to fix instruments and
standards at european, national (technical requirements certification by impresainungiorno.it) and regional
levels (CNS carta Raffaello for digital signing and eID authentication, PEC emarche.it, MPay, PALEO IT
protocol and doc-management system, Marche DIGIP, MARIS Database of procedures, …)
L.R. n. 7 - 29 april 2011
DGR n. 845 - 11 June 2012
 define composition and operational mode for the «standing regional board of productive activities pubblic offices system»
 provide for the establishment of a database for the census of proceedings pertaining to the SUAP

23. Government - Regions - ANCI and UPI Local Authorities AGREEMENT rep. 59 - 10/05/2012 concerning
coordinated implementation of measures of DL n. 5 9 february 2012 (Urgent provisions on simplification
and development) converted in L n. 35 4/4/2012 - art. 6 implementation of an integrated database of
administrative procedures
Following the strong national and european impulse to make processes comparable and standardized among territories, to reduce
the administrative burdens, to coordinate the control activities and to measure the time duration of the proceedings, under an
agreement signed on 10 May 2012 by the Unified Conference of Government and Regions, it was placed at the national level the
aim of creating a unique database of proceedings. The parties undertake to carry out a specific study for the construction of a
database of all the administrative procedures, forms and formalities relating to the economic activities, organized on a
regional basis.
Standing regional board of productive activities pubblic offices system
http://www.impresa.marche.it/SportelloUnicoAttivitaProduttiveSUAP.aspx
CENSUS OF PROCEEDINGS PERTAINING TO SUAP
The national database will be:
1. a tool for providing transparent and accurate information to citizens and
businesses
2. a tool for knowledge management and reorganization around the
measurement of costs
3. a starting point for the analysis and comparison of usual praxis and for the
development of standardized templates
In the Marche region the data base will be also designed in order to:
• be generalized and welcome, in the future, administrative proceedings aimed
at different areas other than economic activities
• ensure that instances could start from the beginning with the metadata,
associated with the specific process, needed for preservation of digital
documents over time and for the proper legal constitution of records (D. Lgs.
n.82/2005)
• publish the list of administrative procedures in the form of Open Data

24. WHY a demonstrator about SUAP
Our needs are to:
- Know what SUAPs do (measuring time, costs, efforts, resources, …)
- Create and share a dynamic/intelligible/schematic/universal knowledge
base referred to legal, administrative, organizative, informatic aspects
- Simplify, harmonize and reorganize geographic and human-interactions
complexity
- Make public employees able to provide information (both on direct request
and off-line)
- Identify skills and sources of knowledge
- Learn while working (training on the job)
Marche Region takes part to the national project impresainungiorno, providing with ANCI and Unioncamere -
among the other services - a training course with the aim of provide public employees basic notions about
SUAP. This will contribute to the starting point of the definition of the Learn PAd case study in term of learning.

25. MARIUS (MARche RIUSe project)
Deployment in MCloud of SUAP municipal Domain Ports (PDD)
25
The SUAP proceedings database will be powered thanks to a full integration with the
local software management systems, in the context of the SPCoop system of application
cooperation (national Public Connectivity Cooperation System) based on PDDs, which
have been deployed in the implementation phase of MARIUS project (signed by 180 local
authorities of Marche and compliant with the national specifications established by the
ICAR interregional project).
In particular, the Data bank exposes application interfaces which are accessible from
municipal sites and SUAP information systems in order to seek and acquire all the
informations and data related to a specific type of process and necessary to start that
process at the specific institution.
In fact, with reference to the deployment of the infrastructure of the domain ports:
• Regione Marche is equipped with a Interoperability and Application Cooperation Node
(NICA) conform to SPCoop specifications, able to handle messages that comply
with the latest standard eGov-envelope, as well as to interact with members of SICA
(Services for Interoperability Cooperation and Access) and its Event Handler (which
allow event-driven interaction modes according to a publish and subscribe
paradigm).
• Regione Marche, as partner of ICAR project (Interoperability and Application
Cooperation among Regions), is able to provide free of charge for all PAs
(Municipalities and their aggregation included) the standard SPCoop PDD ports.
• It has been awarded a regional tender contract (Negotiated procedure D.lgs.n.
163/2006 for 6 lots [Population data / Administrative acts / Protocol / Online Praetorian
Register / Land Management and Territorial data / Processes and Instances for SUAP]
concerning “Services to the development and maintenance of software interfaces
aimed at the circularity of data between Marche’s Local Authorities“ assisted by their
IT vendors who will implement appropriate adjustments for the interoperability of the
software systems they proposed.

26. Interest in project results
The goals to be reached are:
(i) the introduction of ICT technologies supporting the reengineering of work functions and related
governance in order to save money and be effective;
(ii) the promotion of intra-administrations and inter-administrations integration via applicative cooperation
overcoming the fragmentation of domain-limited management of business process and information
systems;
(iii) the improvement of document management system supporting regional government and administrations
within its territory in develop well-structured back-offices;
(iv) the moving from a regional local repository to highly specialized, efficient and integrate information
system.
MARCHE is interested in exploring the project results using the proposed approach and prototype for future
development of its e-learning. The Regional School could adopt the proposed solutions via a permanent
training on the job involving the PAs employee involved in the SUAP processes. At the same time project
results could contribute to the definition of a national learning approach focusing on interregional partnership.
Effective electronic records can improves efficiency and reduces costs. MARCHE estimates annual savings of
19 million euro per year in equivalent of worker-hours. The LearnPAd peoject contribute to a better document
management with an increasingly high number of on-line services provided to citizens and businesses, so that
some documents are never received in paper form, thus making the end-to-end workflow more efficient both
for the administration and the citizens.

27. WHY a SUAP process is complex
- A process belongs to different administrative classification, each responding to different workflows and
interactions – with other differences due to the electronic mean of presentation, the intervention of a
particular intermediary, the request for peculiar additional steps, etc.
PROCEDURA ON-LINE
Per tramite o meno
dell’AGENZIA per le IMPRESE
con indizione o meno della conferenza di servizi

28. POSITIVA
RICEVUTA A
IMPRENDITORE
AVVIO
NEGATIVA
MANCATA
PRESENTAZIONE
DELLA SCIA
NO AVVIO
verifica della completezza e rilascio della ricevuta
RICEVUTA dalla casella PEC del
SUAP
AVVIO
ATTIVITA’ INTERVENTO
PROCEDURA ON-LINE
PER LA PRESENTAZIONE DELLA S.C.I.A.
ATTIVITA’ INTERVENTO

29. SUAP
trasmette
la SCIA
Pubbliche
Amministrazioni
Uffici
Competenti
comunicano
la richiesta
di
chiarimenti
e/o
integrazioni
al SUAP
Richiesta
chiarimenti e/o
integrazioni
all’imprenditore
istruttoria di merito
Termine?
Termine?
PROCEDURA ON-LINE
PER LA PRESENTAZIONE DELLA S.C.I.A.

30. Se possibile, diffida l’interessato a conformare alla normativa vigente
l’attività ed i suoi effetti
entro un termine superiore di 30 giorni
Adotta motivato provvedimento
- di divieto di prosecuzione dell’attività e
- di rimozione degli eventuali effetti dannosi
Le Pubbliche Amministrazioni e gli Uffici Competenti COMUNICANO
l’accertata carenza dei requisiti
e dei presupposti
Entro 60 giorni dalla
SCIA
PROCEDURA ON-LINE
PER LA PRESENTAZIONE DELLA S.C.I.A.
Termine?

31. Dopo 60 giorni dalla SCIA
in presenza del pericolo di un danno:
- per i patrimonio artistico e culturale
- per l’ambiente
- per la salute
- per la sicurezza pubblica o la difesa nazionale
+
motivato accertamento dell’impossibilità di tutelare tali
interessi con la conformazione dell’attività alla norma
Dichiarazioni
sostitutive di
certificazione e
dell’atto dei
notorietà false o
mendaci
Adotta motivato provvedimento
di divieto di prosecuzione dell’attività e di rimozione degli
eventuali effetti dannosi
PROCEDURA ON-LINE
PER LA PRESENTAZIONE DELLA S.C.I.A.

32. Dopo 60 giorni dalla SCIA
ANNULLAMENTO
D ’UFFICIO
alias Dichiarazione di
inefficacia della SCIA
(art. 21-nonies L.241/90)
REVOCA
alias decadenza degli effetti
della SCIA
(art. 21-quinquies L.241/90)
PROCEDURA ON-LINE
PER LA PRESENTAZIONE DELLA S.C.I.A.

33. ComUnica +
SCIA
Registro
Imprese
Sportello Unico
(SUAP)
SCIA
Sportello Unico
(SUAP)
AGENZIA per le IMPRESE
DICHIARAZIONE DI CONFORMITA’ + SCIA O
ISTANZA SILENZIO ASSENSO
SUAP verifica la completezza formale e la regolarità di
merito
PROCEDURA ON-LINE
con l’AGENZIA per le IMPRESE

34. FACOLTATIVA
su richiesta dell’imprenditore o
Agenzia per le Imprese
Se dissenso entro 30 gg dalla
ricezione della richiesta
Se previsto da altre norme di
settore
OBBLIGATORIA
se procedimenti per acquisire
intese, nulla osta > di 90 gg
se previsto da norma regionale
PROCEDURA ON-LINE
PER IL PROCEDIMENTO ORDINARIO
con indizione conferenza di servizi

35. WHY a SUAP process is complex
- It may depens on who is the request target, so it’s important to keep in use a relevant and universal
classification for economic activities (even if there are also administrative endo-procedures which doesn’t
depends on corporate category, such as «connection to the municipal sewer»):
Fixed place trading
Public areas trading
Food and beverage
Daily press trading
Farmers
Agritourism activities
Tourist accomodation
Bread making
Fuel plant
Deposit of mineral oil
Individual services (hairdressing, beautician, piercing, laundries, taxi, chauffeur, swimming pool, gym centers, …)
Health and social services (veterinary clinics, nurseries, ricreational services, ...)
Travel agency
Manifacturing
…
- Sometimes the specific territory of location can make the difference (peculiar environmental guidelines and
laws)

36. • provide effective informations to users;
• forward practices using IT systems;
• manage digital streams in a simple and correct way, to reduce as much
as possible paper circulation;
• ensure transparency of administrative procedures;
• achieve more efficiency in management practices, in order to ensure
certainty for the time of conclusion of the proceedings;
• facilitate communication with offices and external agencies
(municipalities, provinces, health administration services, regions,
environmental authorities, national government bodies, fire departments,
chambers of commerce, etc.).
Ojectives
In summary, SUAP legal requirements and the local authorities needs set
out the following objectives to be pursued:

37. Digital proceeding
Management of SUAP electronic files - manual or supported by
information systems – can be broken down into the following phases:
Identification of the
proceeding
Instance Presentation
Inquest
Establishment phase
Supplementary integrative
phase
SUAP
running

38. An Open model
SUAP proceedings are often complex, involving activities carried out by
different departments within different institutions.
Technological innovation is therefore inextricably linked to tools that
enable
• Cooperation between information systems
• Sharing of personal and office datas
• Sharing of data and documents between institutions
• Easy communication between the PAs and between the
administrations and citizens / businesses

39. What Regione Marche can do
Identification of
the proceeding
Instance
Presentation
Inquest
Establishment
phase
Supplementary
integrative phase
SUAP
running
• facilitating types of processes
publication (L.241/90, Art.6 DL
70/2011, Art. 54 D.Lgs n. 82/2005)
Proceeding
Database

40. Identification of
the proceeding
Instance
Presentation
Inquest
Establishment
phase
Supplementary
integrative phase
What Regione Marche can do
SUAP
running
• facilitating types of processes
publication (L.241/90, Art.6 DL
70/2011, Art. 54 D.Lgs n. 82/2005)
• submit online payments
Regional platform
MPay
Proceeding
Database

41. Identification of
the proceeding
Instance
Presentation
Inquest
Establishment
phase
Supplementary
integrative phase
What Regione Marche can do
SUAP
running
• facilitating types of processes
publication (L.241/90, Art.6 DL
70/2011, Art. 54 D.Lgs n. 82/2005)
• submit online payments
Regional platform
MPay
Proceeding
Database
• integrating with IT Protocol and
Document Management system
• automatic access to PA updated
address book
• automatic integration with the
electronic legally-certificate email
system
• integrating with the regional center for
electronic documents conservation
Index
PA (IPA)
PEC
eMarche
Marche
DIGIP
Protocol+DocMan.mentPaleo

42. Identification of
the proceeding
Instance
Presentation
Inquest
Establishment
phase
Supplementary
integrative phase
• facilitating types of processes
publication (L.241/90, Art.6 DL
70/2011, Art. 54 D.Lgs n. 82/2005)
• submit online payments
Regional platform
MPay
Banca dati regionale
procedimenti
ProtocolloeDoc.Paleo
• integrating with IT Protocol and
Document Management system
• automatic access to PA updated
address book
• automatic integration with the
electronic legally-certificate email
system
• integrating with the regional center for
electronic documents conservation
Index
PA (IPA)
PEC
eMarche
Marche
DIGIP
• sharing data and documents
between PA
Proceeding
Database
Protocol+DocMan.mentPaleo
What Regione Marche can do
SUAP
running

43. Example of local practices management software
http://suap.provincia.mc.it/montiazzurri/
By ITALSOFT

44. SUAP PROCEEDINGS REGIONAL DATABASE INTERFACE
http://procedimenti.regionemarche.intra

45. http://procedimenti.regionemarche.intra

46. http://procedimenti.regionemarche.intra

47. Learn PAd platform functionality overview*
* Simplified version

48. In modern society public administrations (PAs) are undergoing a transformation of their perceived role from controllers to proactive service providers, and
are under pressure to constantly improve their service quality while coping with quickly changing context (changes in law and regulations, societal
globalization, fast technology evolution) and decreasing budgets. Civil servants are challenged to understand and put in action latest procedures and rules
within tight time constraints. Learn PAd will build an innovative holistic e-learning platform for PAs that enables process-driven learning and fosters
cooperation and knowledgesharing.
Learn PAd technical innovation is based on four pillars:
a new concept of model-based e-learning (both process and knowledge)
open and collaborative e-learning content management
automatic, learner-specific and collaborative content quality assessment
automatic model-driven simulation-based learning and testing
Learn PAd considers learning and working strongly intertwined (learning while doing). The platform supports both an informative learning approach based on
enriched business process (BP) models, and a procedural learning approach based on simulation and monitoring (learning by doing). Formal verification
and natural language processing techniques will ensure quality of content and documentation. Specialized ontologies and KPIs will be defined to keep
learners engaged, while automatically derived tests will challenge their acquired knowledge. Learn PAd is inspired by open-source communities principles
and cooperation spirit: contents are produced by the community, and meritocracy is naturally promoted, with leaders emerging because of their skill and
expertise. Finally Learn PAd will contribute to dissemination and evolution of BPMN and related modeling standards.

49. In addition to learning activities to be carried on before serving within concrete enactments of a process, the Learn PAd platform supports access to models
and contents while a civil servant is serving real requests.
In such a case the platform offers the possibility to directly access to models and contents specifically related to the activity the civil servant is performing.
This will reduce the burden of selecting relevant information among the big bunch of information related to a specific process, and will certainly make the
learning experience easier and more effective, according to a “training on the job” approach. In order to permit a context-dependent provisioning of contents
to civil servants the platform provides an open API to be used for interaction with external software systems possibly deployed within a PA office.
In particular, the involved PAs (i.e. UNICAM, MAR) are interested in improving their learning procedures associated to the complex internal regulations they
have to abide by.
WP8 Demonstrators
Task 8.4 SUAP Sportello Unico Attività Produttive (Italian Office to register a new company): Analysis and Modeling
Task 8.5 SUAP: Contents Production
Task 8.6 SUAP: Learning Platform Assessment
The workpackage aims at demonstrating applicability, acceptance and effectiveness of the overall Learn PAd platform. The workpackage will include the
usage of the Learn PAd results within two different workplace contexts, aiming at validating the adoption of the platform within increasingly complex case
studies. In particular, the first demonstrator will engage different partners in the definition of models and documentation for a business process which does
not cross the border of a single organization. A second demonstrator will be driven by a larger organization, such as MAR local Public Administration, and
will refer to a more complex inter-organizational BP scenario involving many PAs.
For both demonstrators the objective is two fold. On one side the demonstrators will help the technical and research workpackages to better focus their
activities. On the other side the demonstrators will permit to assess the applicability, acceptance and effectiveness of the proposed solution within real
working contexts. In conclusion validation activities carried on within this WP will permit to validate project results both with respect to the expectations of the
users of the platform (learners and content producers), and with respect to the platform effectiveness in supporting civil servant training and collaborative
activities.
Description of Work:
This workpackage intends to permit assessment of the Learn PAd platform within two scenarios. That of SUAP is
_ Sportello Unico Attività Produttive (SUAP): this scenario refers to the activities that the Italian Public administrations have to put in place in order to permit
to entrepreneurs to set up a new company. Since December 2009, companies and individuals must be able to complete online all necessary formalities
accessing to a single contact point constituted by the SUAP system (www.impresainungiorno.gov.it). The SUAP implements the front end of a complex
process involving several Public Administrations. In particular the process permit to satisfy all the necessary obligations related to the establishment of a
new business such as taxes, social security, insurances etc. Among the others the SUAP involves the Municipality, the Region, the Chamber of Commerce,
the National Institute for Social Prevention, the National Institute for Insurance against Accidents at Work, the Revenue Agency for the application of VAT,
and others. Moreover depending on the business activity (food, industrial, environmental, etc.) different rules and controls have to be implemented. It is
worth to mention that the Italian SUAP is part of a more complex Italian project coordinated by MAR. Such project intends to establish a registry in which to
codify and store PA processes.

50. Task 8.4: SUAP: Analysis and Modeling (MAR, FHNW, NME, UNICAM)
Within this task the MAR (with support from UNICAM) will investigate on the characteristics of the SUAP demonstrator aiming at identifying the sources of
knowledge for acting within the BP. Thanks to the collaboration with the experts available in the project (FHNW, BOC, UDA), in the areas of knowledge
management, KPI, and business process modeling, this task will permit to derive the models which will successively support the creation of the Learn PAd
platform contents structure. Within this task the partners will also select one of the included scenario for usage as early validation of the platform prototype.
Furthermore the knowledge maturing scorecard with the learning KPI’s will be developed which allows to measure learning progress.
Task 8.5: SUAP: Contents Production (MAR, UNICAM, XWIKI)
This task aims at creating the learning infrastructure from the models defined in the previous task and at feeding the Learn PAd platform with related learning
contents. The activity will be carried on by civil servants from MAR with support from UNICAM for what concerns definition of contents and relation to
models, and with technical support from XWIKI.
Task 8.6: SUAP: Learning Platform Assessment (MAR, LIN, FHNW, UNICAM, XWIKI)
In the context of the SUAP scenario, this task aims at assessing the developed learning platform and the related contents with respect to provided
functionality and effectiveness in supporting the creation, sharing and acquisition of knowledge. Based on the results from the activities within “Collaborative
Contents Management”, the assessment strategy will be conducted by comparing the KPIs of the knoledge maturing scorecard with the target goals and
additionally by submitting the questionnaires automatically derived by the platform (see “Task 5.6: Strategies and Frameworks for the Evaluation of the
Learners (CNR, FHNW, XWIKI)”). For example, the assessment strategy would identify two separate groups of civil servants in the SUAP scenario, which
only one group will be trained with the Learn PAd platform. In this case, both the groups will receive similar questionnaires. The analysis of the answers
given by the groups will give indications of the assessment in the scenario. In addition, the assessment strategy will also rely on the analysis of the data the
civil servant scored during the simulations in their training (see “Simulation Based Learning”). Finally, the assessment phase will submit to the civil servant in
SUAP forced-choice preference questionnaires based on a Likert scale [145] aiming at evaluating their opinion on the perceived effectiveness and
potentiality of the Learn PAd platform.

51. Partners Roles:
_ UNICAM will lead the work package and will be the main contributor to the activities related to
the EPBR demonstrator. In addition it will provide support to MAR in modeling and contents definition within the SUAP demonstrator.
_ MAR will lead the activities related to the SUAP demonstrator
_ BOC will provide support within the EPBR demonstrator with reference to BP and knowledge
modeling
_ CNR, UDA being Italian public research bodies will support UNICAM in the various tasks related
to the EPBR demonstrators
_ FHNW will provide support in the activities related to knowledge analysis and modeling and for
measuring learning outcomes
_ LIN will provide technical support with respect to the usage of the platform in particular for the
activities related to simulations and assessments
_ NME will provide support within the SUAP demonstrator with reference to BP modeling
_ XWIKI will provide technical support with respect to the usage of the Learn PAd platform

52. Deliverables:
D8.4: Demonstrators Assessment (MAR) (M30) this deliverable will report the results got by the civil servants using the platform and the result of the
questionnaire aiming at knowing the opinion of civil servants on the real usefulness of the platform, for both scenarios. In such respect the deliverable
provide a final validation of the platform with respect to the provided functionality and first indications on its real effectiveness for training civil servants.
MAR will exploit the results of Learn PAd to consolidate its position at national and European levels in order to propose novel approach for PA employee so
that improve their service quality. A successful adoption of Learn PAd in leaning of PA employee would be among the main topic taken by regulatory
stakeholders. Marche Region is the project coordinator for an Italian project which aims at codifying PA processes and to store them in a national registry.
The result of Learn PAd can complement the repository and could constitute an ideal components to integrate e-learning functinality. Marche Region will
support the Learn PAd platform at the nation level to be adopted within other PA organizations.