Beyond surveys
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There's more to learning evaluation than surveys and smile sheets. In this recent webinar, Andrew Downes laid down practical, straightforward advice on how to take your learning evaluation further and measure whether your learning programs are having the impact they were designed to achieve. Here's the slides!
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Beyond surveys
- 1. welcome andrew.downes@watershedlrs.com Andrew Downes Learning and Interoperability Consultant
- 3. key takeaways Good learning evaluation is more complex than simple surveys A seven step model (with worksheets) that you can implement. Practical advice and case studies you can follow to get started.
- 5. Evaluation in Learning and Development “Oh! You’re a survey tool?”
- 7. evaluation models 01Kirkpatrick Four levels of evaluation 03Phillips Return on Investment 02Kaufman Five levels of evaluation 04Anderson Value of learning 05Brinkerhoff Success case method
- 8. Kirkpatrick 1. Reaction – did the training feel useful? 2. Learning – did learn what they were supposed to? 3. Behavior – did they change how they worked? 4. Results – did the business metric improve?
- 9. Kirkpatrick • Useful, well known starting point • Higher levels are more important • Lower levels give faster warning of problems • All four levels are important
- 10. Kaufman • Based on Kirkpatrick • Considers societal and customer consequences • Splits Kirkpatrick’s Level 1 into • Input – quality of resources • Process – delivery of learning experiences
- 11. Kaufman • Useful to evaluate learning resources separately from experiences • Societal/customer impact is usefully either too far removed to evaluate or already included in business metrics
- 12. Phillips • Adds a fifth level to Kirkpatrick – Return on Investment (ROI) ROI = $ benefit of training - cost of training cost of training Costs include: • Technology costs • Learning team time • Time attending/completing training
- 13. Phillips • ROI should underpin the level 4, business goal. • Figure out ROI at the start of the project. • If the ROI is not going to be acceptable, either the project budget is too high or your business goal is wrong.
- 14. Anderson 3-stage cycle 1. Determine current alignment 2. Assess and evaluate learning’s contribution 3. Establish most relevant approaches • Is a learning program that meets it’s goals successful if those goals are bad? • Goals need to be aligned to the organization’s strategic priorities
- 15. Anderson’s Value of Learning What metrics do my stakeholders need? Emphasis on short term benefits Emphasis on long term benefits Trust in the value of learning Need evidence of the value of learning Learning function effectiveness measures Return on expectation Return on investment Measures against industry benchmarks
- 16. Anderson • It’s very important that Learning’s goals support organizational priorities • Use the model alongside other methods that evaluate specific learning programs and experiences.
- 17. Brinkerhoff Any learning program, no matter how good or bad will have good and bad elements 1. Identify the very best successes and very worst failures of the program 2. Conduct interviews and other research around those successes and failures to learn lessons 3. Promote success stories to market the program
- 18. Brinkerhoff • Best to use alongside, not in place of, previous evaluation models • Use success case model to dig deeper, learn lessons and shout about successes
- 19. seven steps of evaluation Align Define Discover Design Monitor Analyze Explore https://www.watershedlrs.co
- 20. Step 1 Align Identify program goals and evaluate alignment with strategic priorities. • Define program goals • Evaluate how closely goals align with strategic priorities • Decide whether or not to proceed as planned
- 21. Step 1 Align Who are your stakeholders?
- 22. Step 2 Define Identify success metrics most appropriate to the organization. • Identify reporting stakeholders and metrics that will meet their needs. • Define the set of metrics to monitor and analyze the program • Expect these metrics to change and reduce in scope during the discover and design steps
- 23. Business goal What do people need to do to achieve that? What do people need to learn to do that? What program is needed for them to learn that? Was the goal achieved? Are people doing what they need to do? Are people learning what they need to learn? Is the program working? 4 3 2 1 …your evaluation metrics design Your learning design is mirrored by…
- 24. Step 3 Discover Identify what learning is already happening that supports the program’s goals. • Identify formal and informal learning within your organization that relates to the program’s goals. • Evaluate how effective these learning experiences are. • Determine the extent to which the learning is positive (are people learning the right thing?)
- 25. Step 4 Design Design how evaluation metrics will be captured, aggregated, and displayed. • Evaluate the feasibility of evaluate metrics and finalize your list. • Design monitoring dashboards and analysis reports.
- 26. Step 5 Monitor Continually monitor success and progress towards the program goal • Identify any problems early on. • Quickly implement fixes for the problems.
- 27. Step 6 Analyze Analyze data in detail at key points in the program • Determine whether or not program goals were achieved • Evaluate the reasons why • Collect success stories • Document lessons learned
- 28. Step 7 Explore Research further into particularly successful and unsuccessful elements • Create detailed case studies of success and failure • Promote the program within your organization and beyond
- 29. Getting started With xAPI and an LRS
- 30. “You can’t eat an elephant all at once” Start with one or two ‘easy’ data sources to prove the concept.
- 31. Level 1: Learning resources and experience Data about utilization from LMS, Intranet etc. • xAPI integration • xAPI Apps attendance tool • CSV import Quality of resources & experience data from surveys • SurveyGizmo • Recommended xAPI authoring tool • Google forms with Zapier • CSV import from another survey tool
- 32. Level 2: What did they learn? Data from learning assessments • Recommended xAPI authoring tool • Recommended xAPI LMS assessment • In-house app/platform • CSV import
- 33. Level 3: Did they change? Job performance data from surveys • SurveyGizmo • Recommended xAPI authoring tool • Google forms with Zapier • CSV import from another survey tool But: How accurate is job performance survey data? See https://hbr.org/2015/02/most-hr-data-is-bad-data Job performance data from observations • xAPI Apps Integration with real job tools • xAPI integration • Zapier integration • Stand alone connector • CSV import
- 34. Level 4: Business metrics Data about the business metric the learning is designed to impact • xAPI integration • Zapier integration • Stand alone connector • CSV import Often the data set is small enough that CSV is the most sensible option
- 35. Case studies
- 36. Conducting an A/B Test Conducting an A/B Test and saving money
- 37. Content utilization what’s working and who’s engaged?
- 38. Monitoring progress towards pre-defined milestones
- 39. Comparing learning performance with life-saving KPIs * Not real data
- 40. thank you.
- 41. Seven steps Read the blog & download the worksheet • https://www.watershedlrs.com/blog/watersheds-seven-steps-of-learning-evaluation • https://www.watershedlrs.com/blog/define-metrics-for-learning-evaluation • https://www.watershedlrs.com/blog/learning-evaluation-whats-happening • https://www.watershedlrs.com/blog/design-evaluation-metrics-learning-evaluation • https://www.watershedlrs.com/blog/monitoring-success-learning-evaluation • https://www.watershedlrs.com/blog/analyze-outcomes-learning-evaluation • https://www.watershedlrs.com/blog/the-final-step-of-learning-evaluation-explore-the-outcomes https://www.watershedlrs.com/blog/
Editor's Notes
- Correlation does not imply causation BUT…using Brinkerhoff, identifying correlations can provide insight into where to focus research and build case studies.
- Ensure your goals align with strategic priorities Involve all appropriate stakeholders Reassess the program if goals do not align
- Ensure your goals align with strategic priorities Involve all appropriate stakeholders Reassess the program if goals do not align
- Your metrics should cover: Usage and quality of content. Delivery and discoverability of learning experiences. Improvements in knowledge and competency. Improvements in job performance. Overall achievement of the project goals.
- You should: Ask learners to report their own informal learning experiences. Look at peer and manager observations. Explore the reasons for changes in performance metrics or variations in the performance of different groups.
- You should: Design your evaluation alongside the design of the program. Weigh up the cost/benefit of each metric to be captured. Prune the nice-to-haves from the essentials. Consider both ongoing monitoring and analysis at specific points in time.
- You should: Be able to spot problems quickly from your dashboard. Launch the program with a small pilot group. Make changes to the program in response to data. Keep stakeholders updated.
- You should: Be able to tell the whole story from your reports. Celebrate and share evidence of success. Explore and learn from problems and failures.
- Implement Brinkerhoff’s Success Case Method to: Identify particularly successful and unsuccessful cases. Interview those involved and document their stories. Promote and market the successes.
- Business Problem AT&T needed to provide effective and engaging compliance training for 243,000 employees across 3,934 job titles. They wanted to identify which training investment produces the most effective outcomes on retention and behavior because: Compliance training occupied significant employee time. Improved training programs were costly, and senior management needed proof that the continued investment significantly impacted retention and performance. Solution AT&T engaged in a proof-of-concept to test a new approach to compliance and ethics training. They leveraged Watershed LRS and xAPI to examine which training investment produced effective outcomes on retention and behavior. This involved two levels of situational simulations that were randomly assigned to learners who chose to participate. Watershed aggregated data from the simulation, assessment, and training path systems into the LRS. Interaction-level training data was collected and immediately available through a statement viewer. These statements powered top-level dashboards in Watershed that displayed real-time reports of learner engagement and retention. Outcome Time Saved: The ability to monitor learner interaction through Watershed provided insights for real-time course improvements. By updating the Employee Code Course to support mobile deployment and streamlining the experience, they saved 160,380 employee course hours. Knowledge Improvement: High fidelity content resulted in more frequent correct answers during follow up surveys. Additionally, high-fidelity content kept engagement 25% longer than previous low-fidelity content. Behavior improvement: AT&T was able to track individual responses to questions, and realized when a user responded incorrectly it was overwhelmingly in favor of the more conservative response. This indicated that the improved interactive simulation encouraged better employee ethics, not just compliance.
- How can you leverage technology to identify what’s already happening in your learning program? An organization that provides training to Credit Unions (Community Banks in the U.S.) already had training and learning in place, but with no knowledge of utilization or how users were interacting with it. Everything was hosted on a custom built portal instead of using an LMS. Using xAPI enabled technology, they were able to: Automatically track learning activities without need for self-reporting Allows self-reporting for learning activities outside of custom learning portal For the individuals: Shows your hr department or regulators what you’ve learned For admins: Helps you track recertification needs without the need for manual record keeping Immediately transforms your information into meaningful data, pinpointing what your people are doing and where there are gaps