1. February 2005
Work Management Process
Alignment
Work Management Process
Alignment Engineering

2. MSS History
•Implemented in 1987
•Mechanism to capture and manage information
•Links various operations through a common database
•Improved efficiency and accuracy of information being used

3. Work Management System
The Work Management System is
the focal point of the MSS
System which monitors and
tracks company wide work flow to
insure proper planning and
ultimate use of all resources.

4. Work Management System
$140 Million
67,000 Work Requests
1,000+ Employees Daily

5. Work Management Work
Requests
 Work Mgt
 Construction
 Street Light
 Leased Lighting
 E, G, W Distribution
 Non-Work Mgt
 Substation
 Operations
 Telecom

6. Work Management
Subsystems
Closing
Plant
Acct
Contract
Mgmt
CU/MU
Work
Scheduling
Work
Requesting
WMS
Design
&
Estimating

7. Major Responsibilities
Contract
Analysis
Contract
Analysis
WR
Schedules
WR
Schedules
Special
Costs
Special
Costs
WM
System
Support
WM
System
Support
WMSWMS

8. Where we want to go…

9. Vision
To be the Work Management Process
Owner by providing highly accurate
estimates, highly accurate schedules,
and highly efficient customer support,
thus improving the overall integrity of
the WMS

10. Mission
To provide innovative, process-driven
services for the Work Management
System and its’ users that make a
positive contribution to the vision of
MLGW and the mission of the Analysis,
Strategy and Performance Department.

11. Highlights for 2005
 Improved confidence level of labor
standards
 Training
 Perceived contracts accuracy (ACT)
 Work Management Process Team

12. Organizational Chart

13. Workload Analysis
Work Management System Support
Area Responsibilities Projected
Man Hours
Financial Impact
CU/MU/CS
- Creation and general maintenance
- Field Observations/Time studies
850
2,000
Designer reports
Provide Design vs Actual cost comparison reports to Engr. Mgrs/VPs
88
Crew Updates
Update crew and labor rates for all WM crews
316
Automated Estimating Monitoring
Monitor accuracy of Design and Estimating System in MSS
633
Work Management Training (construction crews and engineering) 400
Monitor/adjust costs of material purchases included in CUs 120
Truck Inventory
Attend truck inventory meetings and assist with physical counts
288
WM Process Team Leader Between Depts (Monthly meetings) 192
New WM System Preliminary Design 1,000
Total Man Hours 5,887
$89,600,000

14. Workload Analysis
Resource Spreading
Area Responsibilities Projected
Man Hours
Financial Impact
Monitor Resource Spreading Allocations (SL/Pavement Replacement) 210
Total Man Hours 210
$5,000,000
Work Request Schedules
Area Responsibilities Projected
Man Hours
Financial Impact
Network Changes
- MSS
- BCIS
500
704
Organization Numbers Updates
Maintain accurate organization numbers in Personnel Database (WRs)
100
Total Man Hours 1,304

15. Workload Analysis
Special Projects
Area Responsibilities Projected
Man Hours
Financial Impact
Develop New Training Manuals/Documents 528
Special Projects (1 month/yr for 4 engineers) 700
Total Man Hours 1,228
Schedule of Charges
Area Responsibilities Projected
Man Hours
Financial Impact
Schedule of Charges
Update the E,G,& W Policy Costs that are charged to customers
485
Fixed Charges
Update fixed estimates used by Customer Engr
110
Future Costs of Service
Update estimates for OH service and UG meter costs use by Res. Engr.
15
Total Man Hours 610
$5,286,707

16. Workload Analysis
Manual Estimates
Area Responsibilities Projected
Man Hours
Financial Impact
TDOT State Reimbursable Estimates
Prepare documents and provide cost estimates for TDOT WRs
350
Non-Work Management Estimates
Provide non-WM estimates for various engineering areas
100
$262,000
Total Man Hours 450
Contract Analysis
Area Responsibilities Projected
Man Hours
Financial Impact
Utilization Percentages
Provide utilization percentages for E,G, W & SL construction contracts
88
Provide MLGW Bid for E,G & W construction contracts (3 contracts) 1188
Provide cost analysis of all construction contracts 440
Total Man Hours 1,716
$21,000,000
Total WMPA Projected Man Hours: 11,405

17. # of people needed
7.3 Engineers

18. “The Howard closing”

19. Work Requesting
 Work Request Creation
 Work Request Schedule Review
 Work Request Activity Completion

20. Work Scheduling
 Crew Data
 Work Request Network Schedules
 Work Management Users Database

21. CU/MU
 Compatible Units
 Macro Units
 Construction Standards

27. Design & Estimating
 CU/MU Entered
 Automated Estimating of Design Cost

28. Contract Management
 Construction Contract Units
 Pavement Replacement

29. Major Responsibilities
 WM Systems Support
 Process owner

52,700 WM Work Requests

$100 - $140 Million Dollars
 CU/MU/CS

Number of Compatible Units

Electric: 6,765

Gas & JT: 3,674

Water: 3,538

Total: 13,977

30. Major Responsibilities
 WM Systems Support (cont.)
 Crew labor rates

266 Crews (Work Management Crews)

914 Individual Workers (Based on Average
Crew Sizes)

Average Labor Rate for each crew: $67.64

Average Equipment Rate for each crew:
$30.03

31. Major Responsibilities
 WM Systems Support (cont.)
 CU/MU training
Over 550 WMS users
 Design vs. Actual cost comparisons

12,729 Work Requests

Design: $56.7 Million

Actual: $56.2 Million

Percent Difference: -0.89%

32. Major Responsibilities
 Special Costs
 Schedule of Charges

135 costs that we charge to any outside entity
 TDOT estimates

5 estimates for the state of Tenn in 2004
 Special non-work management estimates

7 manual estimates performed in 2004

33. Major Responsibilities
 Work Request Schedules
WR Scheduling Process and Networks
 67,000 Work Requests
 1,392 Work Request Networks
 337 Work Request Activities

34. Major Responsibilities
 Contract Analysis
 Electric, gas, and water construction
contracts

375 Contract Units

$21 Million
 Non-construction contracts
Approx $10 Million