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How to Repair the Crumbling Foundation of Employee Engagement in Uncertain Times

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How to Repair the Crumbling Foundation of Employee Engagement in Uncertain Times

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A talk by Rob Catalano
Chief Engagement Officer, WorkTango

As uncertainty spreads through organizations, executives, HR professionals, and every single employee, it gets challenging to operate in a ‘new normal.’

But in unprecedented times, your employees matter now, more than ever. This session will discuss:

· The impact uncertain times have on employees and why it’s important for companies to respond

· Specific recommendations on how to engage employees given the uncertainty in the workplace

· The mindset and approach that you need to start with

· Examples of companies that are doing it well to inspire action in your organization

Watch REPLAY here:
https://leading-in-crisis.turnkeycoachingsolutions.com/talks/how-to-engage-employees-in-uncertain-times/

**Leading in a Crisis Free Virtual Summit 40+ Speakers:**
https://leading-in-crisis.turnkeycoachingsolutions.com/

A talk by Rob Catalano
Chief Engagement Officer, WorkTango

As uncertainty spreads through organizations, executives, HR professionals, and every single employee, it gets challenging to operate in a ‘new normal.’

But in unprecedented times, your employees matter now, more than ever. This session will discuss:

· The impact uncertain times have on employees and why it’s important for companies to respond

· Specific recommendations on how to engage employees given the uncertainty in the workplace

· The mindset and approach that you need to start with

· Examples of companies that are doing it well to inspire action in your organization

Watch REPLAY here:
https://leading-in-crisis.turnkeycoachingsolutions.com/talks/how-to-engage-employees-in-uncertain-times/

**Leading in a Crisis Free Virtual Summit 40+ Speakers:**
https://leading-in-crisis.turnkeycoachingsolutions.com/

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How to Repair the Crumbling Foundation of Employee Engagement in Uncertain Times

  1. 1. how to engage employees in uncertain times
  2. 2. The Whitmarsh Consulting Group • Human Resources Information Technology Consulting • Multichannel marketing communication strategy • Email Marketing • Blogs and Social Media Marketing • Research projects • Whitepapers • Retargeting campaignsWCG-BP.com BestPracticeinHR.com 647-966-1340 Dwhitmarsh@WCG-BP.com David Whitmarsh, CEO Thank you to our Sponsors
  3. 3. FREE -- HR Financial Analysis Report & Debrief HR budget analysis | confidential report |one-on-one debrief https://turnkeycoachingsolutions.net/HRReport Thank you to our Sponsors • Gain insight into the real cost burden of being an employer • Identify the costs associated over the life cycle of your employees • Compare your HR strategy and budget against successful organizations • Learn from expert HR analysts • Align your HR strategy with best-practices
  4. 4. DATA-DRIVEN CRISIS-STRATEGY 4 Pre- and Post-Crisis Management Strategic Planning & Alignment Program During times of massive business, economic, and personal change, having an aligned team, and ensuring your team rallies around the same vision and strategy matters now more than ever. SOGX@TurnKeyCoachingSolutions.com - 281-469-4244 ASSESS CLARITY & PREDICTABILITY ALIGN EXECUTIVE TEAM ALIGMENT ACTION PLAN FOCUS ON THE RIGHT THINGS AT THE RIGHT TIME Thank you to our Sponsors https://turnkeycoachingsolutions.com/crisis-management-strategic-planning-consultants/
  5. 5. Anisa Aven Management Consultant and CEO of TurnKey Coaching & Development Solutions 281-469-4244 We provide enterprise learning and development solutions that drive business results and improve organizational culture. ● Outplacement Services ● Virtual Training ● Coaching Services ● Training & Facilitation ● Culture Change and Change Management ● Psychometric Assessments + 360 ̊ Assessment ● Data-driven Strategic Planning ● Team Development ● HR Technology Sourcing and Consulting ● Human Capital Consulting Services ABOUT OUR HOST Summit@TurnKeyCoachingSolutions.com
  6. 6. https://Leading-In-Crisis.TurnKeyCoachingSolutions.com/
  7. 7. Rob is the Chief Engagement Officer at WorkTango, and has spent the last 17 years consulting companies on employee engagement while building HR technology and advisory companies. Named one of the 100 Top Global Employee Engagement Influencers in 2017, 2018 & 2019. Robert Catalano About Robert Catalano
  8. 8. @RobCatalano chief engagement officer, WorkTango
  9. 9. CANDOR: March 29, 2020 - https://venturebeat.com/2020/03/28/candor-267-companies-have-frozen-hiring-44-had-layoffs-36-rescinded-offers-111-are-hiring/
  10. 10. what about employees?
  11. 11. How do you feel about work this week?
  12. 12. thirty-day difference: 42% 89% 57 % ENGAGEMENT COMPANY OUTLOOK WorkTango Benchmarked Data, Feb 29 - March 29, 2020 COMMUNICATION
  13. 13. What we talking about today? 1. the impact of uncertainty in the workplace and why it matters 2. four approaches to engage employees in uncertain times 3. four mindsets to start with 4. some examples to inspire action
  14. 14. Profitability Companies with engaged employees have 5X higher shareholder returns. Productivity Companies with high employee engagement outperform those with low engagement by 202%. Customer Satisfaction Companies with engaged employees see 233% greater customer loyalty. Quality Highly engaged organizations see 40% fewer quality defects. Sales Companies with more engaged workers grew revenue 2.5x than companies with less engaged workers. Wellness Highly engaged businesses in the USA have realized 41% reduction in absenteeism. Retention Engaged employees are 87% less likely to leave an organization. Safety Companies with engaged employees see 48% fewer safety incidents. employee engagement matters
  15. 15. engagement engagement through change time 🤬🤬 😶😶 😁😁 🤔🤔 🧐🧐 😔😔 😲😲 1. Denial 2. Realization 3.Resitsance/ Anger 4. Letting Go 5. Searching 6. Understand meaning of change 7. Changes internalized Concept derived from https://turningstonescoaching.wordpress.com/2012/05/15/are-you-in-denial/
  16. 16. four approaches to engage employees in uncertain times
  17. 17. 1. there’s no such thing as over-communicating
  18. 18. Communication Key Points 1. be honest and transparent
  19. 19. Management transparency is the most significant predictor of employee happiness. Leaders are seen as more trustworthy and more effective.
  20. 20. Communication Key Points 1. be honest and transparent 2. don’t stop at ‘WHAT’
  21. 21. Communication Key Points 1. be honest and transparent 2. don’t stop at ‘WHAT’ 3. set a frequent rhythm… and change communication vehicles if necessary
  22. 22. Communication Key Points 1. be honest and transparent 2. don’t stop at ‘WHAT’ 3. set a frequent rhythm… and change communication vehicles if necessary 4. remember: communication is two-way
  23. 23. communication is two-way 1. promote dialogue to build understanding 2. elevate employee listening 3. adopt an inclusive approach to planning
  24. 24. 2. adapt, don’t stop your engagement rituals
  25. 25. Adapt. Don’t Change. 1. take stock of what your current ritual, then find alternate ways to make disrupted rituals real 2. be creative; make the best of the situation
  26. 26. Adapt. Don’t Change. 1. take stock of what your current ritual, then find alternate ways to make disrupted rituals real 2. be creative; make the best of the situation 3. rally and unify for a bigger cause
  27. 27. 3. EQ wins over IQ during a crisis
  28. 28. focus on emotional intelligence 1. understand what employees are going through…
  29. 29. three layers of uncertainty 1. external (environment) 2. organizational 3. individual (job role or status)
  30. 30. focus on emotional intelligence 1. understand what employees are going through… WITH EMPATHY! • listen and understand • acknowledge and relate • be genuine
  31. 31. focus on emotional intelligence 1. understand what employees are going through… with empathy 2. double-down on gratitude 3. connect on a deeper sense of purpose
  32. 32. focus on emotional intelligence 1. understand what employees are going through… 2. double-down on gratitude 3. connect on a deeper sense of purpose 4. enhance focus of engagement to include wellbeing
  33. 33. engagement and wellbeing 1. provide support where possible to normalize stress • Physical (remote work) • Mental (isolation; stress) 2. be flexible 3. check-in and stay connected
  34. 34. 4. leaders are the most critical during a crisis
  35. 35. this isn’t an hr issue
  36. 36. BUSINESS STRATEGY HR STRATEGY BUSINESS STRATEGY PEOPLE STRATEGY CRISIS STRATEGY
  37. 37. your leaders are key 1. be clear about who’s accountable 2. bring your leaders together and align them
  38. 38. your leaders are key 1. be clear about who’s accountable 2. bring your leaders together and align them 3. promote more 1-on-1 conversations
  39. 39.  over-communicate: both ways  adapt, don’t stop engagement rituals  EQ > IQ  this isn’t an HR issue four approaches to engage employees in uncertain times
  40. 40. where do I start?! four considerations
  41. 41. 1. know how employees actually feel
  42. 42. 2. actions speak louder than words.
  43. 43. 3. lean on your community.
  44. 44. 4. trust employees. period.
  45. 45.  understand what employees are feeling  actions speak louder than words  lean on your community  trust! four mindsets to start with
  46. 46. final thoughts… 1. engaging you workforce is important, during uncertain times more than ever. 2. these are defining moments for you as a company and leader 3. think long-term - your workplace may never be the same
  47. 47. @RobCatalano chief engagement officer, WorkTango rob@worktango.com
  48. 48. Free Survey Free Template Questions for Remotework and COVID-19 As uncertainty spreads through your leadership, HR department and every single employee, WorkTango is offering our free survey templates to help our community understand sentiment of employees and navigate through these unprecedented times.
  49. 49. Virtual Training - BOGO Buy One, Get One Free Consultation: https://turnkeycoachingsolutions.net/BogoTraining • Crisis-Management & EQ • Managing Conflict During Times of Crisis • Crisis Communication Plans • Informational Succession Planning • Preparing: Layoffs, Downsizing, Outplacement & Remorse • Managing a Newly Remote Workforce • Neuroleadership & Employee Motivation • Leading Through a Crisis • Trust: When It Matters Most • Fast-Tracking Strategic Foresight • Maximizing Performance During Unexpected Complexity • Business Continuity 101 • Serving & Working with Clients Differently • Adaptability, Self-Control, Relationship Management & Resilience COVID19 SPONSOR SPECIALS https://turnkeycoachingsolutions.com/training-virtualtrainingbogo/
  50. 50. https://turnkeycoachingsolutions.com/career-transition-employee-outplacement/ COVID19 SPONSOR SPECIALS
  51. 51. https://www.slideshare.net/AnisaAven Leader@TurnkeyCoachingSolutions.com https://www.youtube.com/user/CorpCoachPros https://www.linkedin.com/company/turnkey- coaching-&-development-solutions-llc-/ https://twitter.com/CorpCoachPros 281-469-4244 https://TurnKeyCoachingSolutions.com Contact us https://TurnKeyCoachingSolutions.com https://www.instagram.com/turnkeycoachingsolutions/ https://facebook.com/TurnKeyCoachingSolutions/ https://www.linkedin.com/in/anisaaven/

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