4. • Company Profile
• Location and stores
• Products
• SBU
• Employees
STARBUCKS
5. Company Profile
16,000 locations in over 50 countries.
Total stores 16,706
8,850 Company-operated stores.
7,856 Licensed stores.
Operating in more than 50 countries
Starbucks Mission:“Establish Starbucks as the
premier purveyor of the finest coffee in the world
while maintaining our uncompromising principles
while we grow .”
Coffee
6. Company Profile
• Products
Coffee, Handcrafted Beverages, Merchandise, Fresh
Food, Consumer Products, Brand Portfolio
• Strategic Business Units
STARS : COFFEE PRODUCTS, SOLD AS RETAIL
CASH COWS: COFFEEHOUSES STARBUCKS
DOGS: OTHER MERCHANDISE
QUESTION MARKS: HOME PRODUCTS/BISTROS AND
RESTAURANTS
• Employee are Starbucks’ best partners
8. STARBUCKS
• Provide a great work environment and treat
each other with respect and dignity.
• Embrace diversity as an essential component
in the way we do business.
• Apply the highest standards of excellence to
the purchasing, roasting and fresh delivery of
our coffee.
9. STARBUCKS
• Develop enthusiastically satisfied customers all
of the time.
• Contribute positively to our communities and
our environment.
• Recognize that profitability is essential to our
future success.
Starbucks is committed to a role of environmental
leadership in all facets of our business.
11. Suppliers
Farms in Latin America, Africa and Asia to select
the highest quality Arabica beans
Distributors/Intermediaries
Distributed by Kraft
Sold in Marriot, airlines, website and even bookshops
like Waterstones
STARBUCKS
12. STARBUCKS
Main Competitors
– Caribou Coffee
– Costa Coffee
– Coffee Republic
– Nestle
Customers/Consumers
- First the Generation X
- Actually, Starbucks' Target Market: Starbucks'
target market is any person and any age
15. Starbucks SWOT Analysis
Strengths
Weaknesses
Profitable organization with an
amazing annual profit of $600 million.
Global coffee brand name with
reputation for excellent products and
services.
The company is a respected employer
that values its workforce. (Mission)
Strong ethical principles reflected in
the mission statement as well.
The main competitive advantage
of Starbucks is its coffee.
Lose the focus while spreading
worldwide.
Inability to adapt with the rapid
changes in the market environment
Innovation may weaken with the
passing of time.
Opportunities Threats
Opportunity to spread out its
international operations.
New products and services can be
designed and sold in their own
coffeehouses.
Co-branding with other companies o
such as PepsiCo and Kraft, with which
Market entry of many competitors
and “copy cat” brands that create
possible threats of diminishing
Starbucks’ market share.
The possibility that another brand of
drink or free time activity will
substitute coffee in the prospect.
17. More Store Growth
Opening new Stores at a rapid pace
Not concerned about Store
Saturation
Expanding Store’s Food Offering
STARBUCKS
18. STARBUCKS
New Retail Channels
New Distributors and Intermediaries
Selling in supermarket aisles
Marriot, Sheraton and airlines
Waterstones bookshop stores
Consumers Catalogues
Website selling: Starbucks.com
19. STARBUCKS
New Products & Store Concepts
New Products
Extend the brand in new categories
PepsiCo & Breyer’s
New Store Concepts
Café Starbucks/Circadia
20. STARBUCKS
International Growth
1996 11 coffeehouses outside
North America
2003 24 international markets, 1000
in Asia and 600 in Europe
2005 Latin and South America,
plan to build 900 stores
21. Starbucks’ 4PS
Product Place Price Promotion
Variety
Quality
Design
Brand Name
Packaging
Services
Advertising
Promotion
Publicity
List Price
Discounts
Channels
Coverage
Locations
Transport