Predictive dialer is an outbound call center software that uses an intelligent algorithm to improve the calling process. Listed above are some essential predictive dialer features to be considered to optimize call center performance.

1. Features of
Predictive
Dialer

2. What is Predictive Dialer?
Predictive dialer is an advanced outbound
call center software that uses various
algorithms to predict the right time to call a
customer.
It takes average calling duration of agents in
account to predict the dialing ratio and
availability of agents for the next call.
It filters out the no answer calls, busy
numbers, DNC number, voicemail and no
answering calls.

3. Features of Predictive dialer
CRM Integration
Call Recording
Answering Machine Detection
Voicemail Message Drop
Filter based Calling
Campaign Management
Call Monitoring
Report & Analytics
Call Back Scheduling & Reminder
DNC Management

4. #1 CRM Integration
CRM help businesses to analyze and manage
customer interactions to improve customer
service.
The integration of CRM with predictive dialer
reduces average handing time of agents as it
provides easier access to customer data.

5. #2 Call Recording
Call recording is one of the important features
for call center managers.
With this feature, a dialer can record
customer-agent communication. These
recordings can be monitored by the
agent/managers to find loopholes and improve
on them.

6. #3 Answering Machine Detection
Answering machine detection helps to
determine whether a human voice or an
electronic device has picked the call.
This feature of predictive dialer saves agents
time, as agents will only be connected to the
live calls answered by the customers.

7. #4 Voicemail Message Drop
Dropping a pre-recorded message to
customer's number is known as voicemail
message drop.
Predictive dialers are smart enough to detect
the automated voice message using AMD
functionality and further dialers drop a pre-
set recorded message to the voicemail without
missing any opportunity.

8. #5 Filter Based Calling
This feature allows call center managers to
filter the targeted audience based on the
geographical location, area code and time-
zone.
When cloud-based predictive dialers starts
dialing the numbers, it filters out the specific
numbers that lie outside the rules.

9. #6 Campaign Management
With the help of hosted predictive dialer,
multiple campaigns can be created by the call
center managers.
It has the functionality to create, update,
manage and generate reports of the campaign
according to the requirement.

10. #7 Call Monitoring
Advanced call center software such as
predictive dialer has the option to track every
activity related to the ongoing calls.
This feature help managers to preview quality
of the calls.

11. #8 Report & Analytics
Regular tracking and performance analysis
helps to improve calling operations and to
identify where the agents lack in
delivering better customer service.
Predictive dialer provides complete analytics
like agents report, real time tracking, call
details, filtered data and more.

12. #9 Call Back Scheduling &
Reminders
Predictive dialer has the functionality to set a
reminder and schedule a call.
Agents get a pop-up message at the scheduled
time of the call back. They can call at the
same time or schedule it for later.

13. #10 DNC Management
Do Not Call (DNC) is the list of numbers that
does not want to receive any calls from the
telemarketing services.
Predictive dialers have the option of uploading
or defining DNC list to exclude those numbers
at the time of calling.

14. About Us
CallCenterHosting (CCH) is a leading and
globally recognized provider of call center
solutions.
We offer a complete software-based call
center set up for start-ups, SMBs, and
enterprise, which includes call center
solutions, VoIP solutions, business number
and call center dialers such as power dialer,
preview dialer, progressive dialer and
predictive dialer.
For more information, call us at
+1-800-346-4974
or visit at:
www.callcenterhosting.com

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16. References
Top 16 Features of Predictive Dialer
- CallCenterHosting