2. What is a team building?
Here are some terms that are often used to describe
'a team'. Which ones do you think define what a
team is?
A group of people Synergy Having one aim
Whole > Sum Co-operation Flexibility
Working together Reporting to one Serving one
boss customer

3.  The team member
 Team relationships
 Team problem solving
 Team leadership
 Organizational environment

4. Sales people Undertake selling to clients
Sales Manager Ensures the Sales People are equipped to
sell properly
Marketing Manager Designs a product is attractive to potential
buyers
Accountants Control the costs of the product to keep it
competitively priced
Maximise the return on the client's
Investment Analysts investment, making the product more
attractive to buy
Process the applications quickly so that
Administrators the client does not lose patience and move
to a competitor company
Personnel Recruit high performing sales people, and
provide training to maximise sales
Provide marketing literature that looks
Stationery suppliers professional and makes the product seem
attractive
Keep sales offices looking attractive, so
Cleaning staff that clients and prospects feel comfortable
visiting the branches

5.  Individuals
 Small Teams
 Team Islands
 Large Teams

6. Type of team Scale What is changed
building
Who is involved in the
Individual 1 person project, and their individual
skills/perceptions
Orientation around the team
Small Team 2-12 people goal, and bonding
(relationships between
people)
Orientation towards higher
Team Islands 2 or more teams goals, and bridging
(relationships between
teams)
Commitment to the corporate
Organisation 15+ people mission, and the culture of
the organisation

7.  Increased flexibility in skills and abilities.
 More productive than work groups with individual mindset.
 More beneficial in times of organizational change.
 Encourage both individual and team development and
improvement.
 Focuses on group goals to accomplish more beneficial tasks.

8.  A team leader is usually goal-oriented to keep the team on track.
 Promotion of safe environment.
 A leader must build confidence amongst members by building and
maintaining trust and offering the members responsibilities
 A leader should be technically competent in matters relating to
team tasks and goals.
 It is important for a team leader to set a manageable list of priorities
for the team to keep members focused.
 Finally, leaders should offer clear performance.

9.  Consider each employee's ideas as valuable
 Be aware of employees' unspoken feelings
 Act as a harmonizing influence
 Be clear when communicating
 Encourage trust and cooperation among employees on your team
 Encourage team members to share information
 Delegate problem-solving tasks to the team
 Facilitate communication
 Establish team values and goals; evaluate team performance
 Assurance of clear idea for goal accomplishment.
 Set ground rules for the team.

10.  Decreased productivity.
 Conflicts or hostility among staff members.
 Absence of co-operation in group.
 Decisions misunderstood or not carried through properly.
 Apathy and lack of involvement.
 Lack of initiative for solving complex problems.
 Complaints of discrimination or favoritism.
 Ineffective communication.
 Negative reactions to the manager.
 Complaints about quality of service.