1. ANKIT CHANDRA
Mobile: +91- 9560198030
Email: chandraankit1@gmail.com
Current Address: Permanent Address:
426, Sector-15, Vasundhara, #497, 2nd
Floor, 7th
Main,
Ghaziabad, UP - 201012 ST Bed, Koramangala,
4th
Block, Bangalore,
560034.
Career Objective
Seeking opportunity to work on PMO / Business analysis tools in order to learn and enhance my skills, by
participating in project management and business analysis activities, both as a facilitator and owner of the project
management processes.
Summary
Dynamic professional with over 8+ years of extensive experience and 5 years in Project management, Resource
Management, Resource Planning, Fulfilment, Operations, Trainings management , Process documents, Client
communication, Employee engagement.
Experience Details
Working with HCL Technologies Ltd
Working since - Aug’2013
Job Profile and KRA’s:
 Generating daily, weekly and monthly reports like Utilization, Head count, costing, unbilled,
bench report, forecasting and sharing with Senior Management
 Handling the fulfillment activity for both Onsite and Offshore
 Assisted effectively in the coordination of certain aspects of a project
 Holding weekly internal and external meetings on progress
 Ensuring effective quality control processes are in place to monitor deliverables produced.
 Researched, tracked, analyzed pertinent data plans and budgets
 Monitored and determined specific project details and created standard and ad hoc reports.
 Prepared and created project presentation documents with project lead, completing delegated
section
 Responsible for tracking and monitoring progress of project office as well as coordinate delivery
dates
 Performs responsibilities like maintaining existing departmental and the policies and procedures
of project office.
 Generate, update and improve project strategies and methodologies
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2.  Handles tasks like reviewing, maintaining and highlighting the changes in project plan Prepares
and maintains weekly and monthly project status reports, like Utilization, Billing Plan & BRQ etc.
 Maintains fiscal systems for the purpose of recording, forecasting, monitoring and budgeting
project expenditure (Invoice Generation)
 Working on SOW’s ,Reviewing them and taking Approvals for them
 Assist Project Managers and Program Managers in handling daily activities
 New Project creation
 Doing Revenue forecast for project based on SOW Milestone
 Responsible for resource assignations, delimitation, onboarding and off boarding
Professional Experience
Technical support associate - Aug’11 – Jul’13 – HCL Comnet.
Responsibilities: Program Management Office (Supportive & Controlling PMO)
Responsibilities: Responsible for PMO Activity:
 Contract management & SLA tracking: Tracking SLA for the complete business units on monthly
and quarterly basis. Also managing contracts, like creating and making changes in as per
requirements for whole IBU
 Billing and Invoicing - Generate invoice for the work completed on the IBU’s projects and send it to
sales team for billing after getting it reviewed in the system
 Maintain Project plan - Creating project plan with assistance of project manager and maintain project
plan by making regular updates as requested by Project managers. Reviewing and Maintaining
engagement compliance with internal standards
 Resource Utilization- Focus on optimization of Resource utilization and make a good match of skill,
role, organization needs and employee aspirations
 Metrics reporting - Collecting data from various tools and applications that required generating metrics
related to project execution and sharing this with all IBU Project managers
 Status reporting - Collating status reports from different teams, submitting status report to Managers
and senior leadership team for review
 Administration - PMO team also provides support to leadership team in administration like arranging
of trainings, project induction, project events or outing etc.
 On boarding resources - roll on involving issuing access cards, workstations, creation of ids, email ids,
access to applications or servers etc.
 Off boarding resources - roll offs involving collecting access cards, de-allocating workstations, disabling
ids, email ids and other access that were granted to applications or servers etc.,
 Program level Activities: Tracking status-like resource capacity utilization, release planning,
Bandwidth Utilization, monthly forecast for IBU on timely basis
 Asset management - Issue or transfer of assets like laptops, data cards or on call mobile kit or any
asset required by resource to complete day to day task.
Documentation
 Prepared Induction plan and training documents for behavioral and project related trainings
 Analysis, induction manual, newsletters, etc.
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3.  Maintaining knowledge base and creating documents for audits
Training & People
 Imparted behavioral and skill based training for groups
 Identify training requirements and arranging sessions
 Conducting pre and post assessments and following up on course effectiveness.
 Employee engagement and event management, taking care of employee engagement.
Technical support associate - Jan’09 – Jul’11 – HCL Comnet.
Responsibilities: Responsible for Technical support on Lotus Domino Mail Servers:
 Direct Interaction with Client and help them manage Domino servers.
 Trouble shoot and resolve escalated client issues.
 Manage server Disk space.
 Installation and Configuration of Lotus Notes all versions.
 Troubleshooting on Server Access, Mail Routing, Replication.
 Oversee all operations and functions of high-volume monitoring operation providing 1st level
support (L1).
 Resolve server issues like corrupt databases, mails pending issues, disk space issues, and notes
client issues on all versions.
 Train, and supervise team of 13 analysts.
 Monitor daily activities and performance to ensure compliance with all service agreements.
Compile and analyses data, prepare daily reports for senior management.
 MIS reports preparation and Perform performance reviews. Preparing of Content Manuals for
trouble shooting.
 Ensuring System Implementation and Excellent Client Service.
 Regular reporting to facilitate formulation of effective policies by management.
 Impart Training to new recruitments.
Technical support associate - Nov’07 – Dec’08 – HCL Comnet.
 Providing technical support to customers to assist them with technical issues related to network
connection, windows related issues, VPN certificates, Blackberry related issues.
 Actively involved in training the team which involves imparting the processing knowledge and
keeping a track of the updates received
 Meeting the process targets (primary and secondary).
 Meeting productivity.
 Meeting quality.
Applications Known
 Remedy
 Smart Recruit
 HireAlchemy (resourcing tool)
 MS Excel, MS Access, MS PowerPoint, Word etc.
CORE COMPETENCIES
 Excellent communication and interpersonal Skills.
 Critical thinking skills and ability to work under pressure.
 Comprehensive knowledge of using desktop computers and removable media drives.
 Ability to work independently and as a team player.
 Excellent reporting skills.
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4.  Strong time management and organizational skills.
 Multitasking with ability to meet deadlines.
 Organized approach to solve problem with good decision making skills.
Educational details
 MBA in IT from Amity University (Distance Learning) in (2013)
 M.Com from MJP Rohilkhand University, Bareilly in (2008)
 B.Com from MJP Rohilkhand University, Bareilly in (2006)
 12th from MBIC Inter College, Bareilly, UP. (2003)
 10th from MBIC Inter College, Bareilly, UP. (2000)
Personal Details
 Languages known : English & Hindi
 Date of Birth : 13th
Sep 1983
 Father’s Name : Mr. R. C. Saxena
 Marital status : Single
 Passport : H 1707379
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