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UNIVERSITY INSTITUTE OF APPLIED
MANAGEMENT SCIENCES
ORGANIZATIONAL BEHAVIOUR
Submitted To: Submitted By:
Ms. Arunachal Khosla Anmol Jain
Roll No. – 15
MBA - I Semester
Banking & Insurance Management
The reality of society today is that there are thousands of people out there leading lives of
desperation where they work long hard hours at jobs they hate to facilitate them to buy things
they don’t need, to impress people they don’t like.
Government and Organization are not going to solve this issue for us. So stop looking outside.
We need to take responsibility of the type of life we live. If you don’t design your life someone
else will do it for you and you may not like their idea of balance. You should not put the quality
of life in the hands of a Commercial Corporation. Companies are designed to get max out of you
in all circumstances.
-Nigel Marsh (TEDx Sydney)
Defining of Work-Life Strategy
Work-life balance is rooted in our need to hit a healthy balance among our desires to participate
fully in the labor market while giving the paramount of our time to our loved ones, in
quintessence, between our job and personal responsibilities. The notion of the value of work-life
can be defined as “the extent to which members of a work place are able to satisfy essential
personal needs through their learnings in the work place”
The concept of work-life balance acknowledges that all employees have to balance among their
work and personal lives, regardless of whether they have family responsibilities or not. Apart
from family responsibilities, an employee may need some personal time for additional matters
such as socializing and studies. Hence, a fundamental hitch being faced by growing number of
individuals is how to balance growing work and non-work burden.
Six Components of Work-Life Balance
Self
Management
•Adequately managingone’s self can be exigent, particularly in getting apt sleep, exercise,
and diet. Self-management is the acknowledgment that effective usage of the spaces in our
lives is vital,and thataccessibleresources,time, and lifeare limited.It means to become the
captain of our own ship;no one is goingto steer for us.
Technology
Management
•Successfully managingtechnology entails ensuringthattechnology serves us,rather than
abusingus.Technology has forever been with us, sincethe firstwheel. Now, the speed of
change is accelerating,broughtby vendors seeking to expand market share.Time and again
there is no choicebut keeping up with the technological advancements,but you must rule
technology, not the other way around.
Leisure
Management
•Leisure management determines the vitality of rest and relaxation that“time off” is a vital
constituent of the human experience. Intriguingly,too much of the same leisuretime
activity,however pleasurable,can lead to monotony. Thus, effectual leisuremanagement
requires changingone’s activities.
Time
Managament
•Effectively managingtime involves makingbest use of your day and the sustainingresources
that can be summoned – you keep swiftness when your resources go with your challenges.
Time management is improved through suitablegoals and determiningwhat is both
important and urgent, againstjustimportantor urgent. It is knowingwhat do you do best
and when, and assemblingthe proper tools to complete specific tasks.
Stress
Management
•By nature, societies havea propensity to become more complex over a period of time. In the
view of increasingcomplexity,stress on an individual isto be expected. More people, more
distractions,and more noiserequire each of us to become expert at maintainingcalmand
work ourselves out of these pressure-filled situations.Mosttypes of multi-taskingin the end
boost our stress,as opposed to focusingon one thing at a time.
Change
Management
•In this fast-paced world, change is practically theonly constant.Recurrently adoptingnew
methodology and re-adaptingothers is critical to a successful career and a happy personal
life.Effective change managinginvolves makingintervallic and intensiveefforts to ensure
that quantity and rate of transformation atwork and home does not overpower or defeat
you.
WLB - Impact on Organizations
Families nowadays are struggling and are more stressed out. And we have heard about the need
for proper work-life balance. But as a senior-level manager of some MNC or being a business
owner, is this problem really something that should be of your concern?
Numerous studies have been conducted in the field of stressed out employees and its effects on
business productivity. The results of these studies indicate that stressed out workers cost
businesses in increased staff turnover and absenteeism, and decreased productivity.
According to a recent survey conducted in 2011-12 study finds employee stress results in
multiple costs to businesses. Within the study sample, 25% of employees were marked absent
from work within the past year because of work-life issues, 77% missed work in the preceding
six months as a result of health problems, physical/emotional fatigue due to stress, and childcare
or eldercare issues. The absenteeism ranged from 7-9 days missed per year for the above
mentioned reasons. In addition to this, these work-life challenges have caused 19% of employees
to work at reduced hours, 22% complained they were less productive at work, and 21%
employees had to utilize more of the company benefits plan. Employee turnover costs
organizations in the way of retraining newly hired staff or lost productivity in the interim; the
study has found that among 12% and 35% of employees were willing to leave their current
employer for reasons such as high workloads and lack of career development.
Work-Life Benefits
Many top-level organizations such as IBM, Merrill Lynch, Pfizer and Accenture have introduced
work-life programmes within the company to help their employees attain a successful balance in
their work and personal life. Companies like these believe that it makes excellent business sense
to offer such programmes to the employees because of the financial and non-monetary profit that
can be obtained.
Many studies have also revealed the symbiotic association between work and person/family life.
It is reasonable that employees who effectively balance the load of work and family/personal life
are highly motivated to provide their best performance at work. Work-life approach can align the
corporate and personal goals to achieve a win-win situation by addressing the business needs of
the organization and the individual needs of its employees.
While the straight financial benefits of Work-Life Programmes are difficult to enumerate, there
has been plentiful research data collected on knowledge of firms in getting the intermediary
benefits of such programmes. These intermediary benefits sequentially add to the improved
performance of companies. Major intermediary benefits are:
Better recruitment, retention and reduced turnover
Work-Life balancing initiatives give companies a humanly face that allows potential
recruits to tell apart one employer from another. To draw more employees and
holding on to them, forward thinking organizations let their staff know that they are
just as worried about the lives of their employees outside work premises and want
them to administer their work and personal aspirations. The key benefit here is the
positive branding of the company in recruitment process and retention of acquired
talent. Employee referrals also boost.
Superior customer satisfaction
Enhanced customer reaction is possible via telecommuting and the longer working
hours can be prearranged by providing flexibility of work hours. Simultaneously,
highly motivated employees whose personal needs have been addressed are more
expected to go out of their way to keep customers happy.
Better staff morale
Work-Life balance enables employees to lead a healthier and evenhanded life by
allowing them to concentrate more at work, improving the environment at work by
escalating motivation and job satisfaction.
Less absenteeism, stress, and associated costs
Employees today are considered to be more stressed which reduces their
performance levels. Absenteeismhappens because of family. Work-Life programmes
help employees to perform better by reducing absenteeism, late coming, and
sickness-leave and hence the costs related to such incidents. Such people who are not
worried about the on goings at home are more productive.
What can employers do?
Company’s culture plays an important role in employees’ perception of work-life balance.
Company culture inculcates the values and norms rooted in day to day practices. Office policy
like flexibility within work schedule and other family-friendly policies can help simplify the
stress of employees’ work and personal life but only if employers are truly stanch to the concept
of work-life balance. In general, work-life programmes, policies and practices can be categorized
as:
Employee Support Schemes
 Time-Saving Facilities
 On-Site Childcare Centre
 Elder Care Arrangements/Subsidies
 Social Activities for Singles
 Medical/Insurance Coverage for Family
 Gift for Marriage/Birth
 Health and Wellness Programmes
 Financial Assistance Schemes
 Family Life Ambassador/Education
 Family Relocation/Orientation
 Family Information and Referral Services
 Counselling Services
 Family/Lactation Room
 Child Care Arrangements/Subsidies
Family Friendly Infrastructure
 Regular Review of Work-Life Plan
 Family Friendly Culture
 Supervisors Trained on Work-Life
 Staff Feedback on Work-Life
 Work-Life Balance as Core Value
 Designated Work-Life Officer/Team
 Planning for Staff Work-Life Balance
 Equitable Human Resource Management Practices and Policies
Flexible Work Arrangements
 Job Sharing
 Permanent Part-Time
 Compressed Work Week
 Telecommuting
 Flexible Start/End Time
Leave Benefits
 Paternity Leave
 Study/Exam Leave
 Bereavement Leave
 Marriage Leave
 Renewal Leave/Sabbatical
 Family Care Leave
 Emergency Leave/Time-Off
Some companies are leaving the old conventions and are setting an example for other companies
to follow:
What can you do?
For proper work-life balance to occur, workforce needs to be accountable for adopting definite
behaviors which can help them equate work and other parts of their life (e.g. friends, family,
self).
The perfect work-life balance differs from person to person and keeps changing over time. We
must find and create the equilibrium that will make the most of our opportunities and
responsibilities on a regular basis.
• Employees who take long/short breaks from
work helps keep the workforce motivated. The
rejuvenating effect of short/long vacations
from work enhances the input being given by
the employee.
• Employers can see how the team works
without a particular member which helps in
designing training programmes.
Phillips
• New parents need a lot of time and effort
to raise a child. It is a fulltime job in itself.
Providing on-site day care services give
organizations a niche over other in
employee retention and satisfaction. It
addresses to the needs of employees with
family commitments and professional
ambitions.
• "... American Express goes so far as to have
a back-up daycare service attached to the
building for those times you need it."-
Former Employee
American
Express
Few Tips for Improving the Work-Life Balance:
 There is no fixed criterion of Work-Life balance. This balance is ever changing according
to the individuals need at a particular time.
 Define the boundaries between work life and personal life very clear and distinct.
 Good time management and organizational skills are must for superior work-life balance
 Stop procrastinating, focus on the important things to do at hand, and divide and delegate
the work (whether at work or at home) with others.
 Set goals plan and prioritize work, decide what is important to you and write it down
which makes thinking about it clearer in mind. Goals should be specific, measurable,
attainable, timely, and most importantly realistic.
 Right thing, right way, right time, and right length of time. It means to focus on result.
Aim for excellence and not perfection
 Take holidays and long weekends: we all need break from operations. Even machines do!
 Reward yourself: Set goals, attain them and enjoy the rewards. You deserve them
 Stay healthy, eat well, sleep well, workout. If you are healthy your body can perform
with greater efficiency.
 Love your job, enjoy what you do, explore the potential of your job; create opportunities
for others to learn.
 Love your life enjoy the journey, take control, be true to yourself, never accept less than
what you want

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Anmol Jain_Banking _Work life balance

  • 1. UNIVERSITY INSTITUTE OF APPLIED MANAGEMENT SCIENCES ORGANIZATIONAL BEHAVIOUR Submitted To: Submitted By: Ms. Arunachal Khosla Anmol Jain Roll No. – 15 MBA - I Semester Banking & Insurance Management
  • 2. The reality of society today is that there are thousands of people out there leading lives of desperation where they work long hard hours at jobs they hate to facilitate them to buy things they don’t need, to impress people they don’t like. Government and Organization are not going to solve this issue for us. So stop looking outside. We need to take responsibility of the type of life we live. If you don’t design your life someone else will do it for you and you may not like their idea of balance. You should not put the quality of life in the hands of a Commercial Corporation. Companies are designed to get max out of you in all circumstances. -Nigel Marsh (TEDx Sydney) Defining of Work-Life Strategy Work-life balance is rooted in our need to hit a healthy balance among our desires to participate fully in the labor market while giving the paramount of our time to our loved ones, in quintessence, between our job and personal responsibilities. The notion of the value of work-life can be defined as “the extent to which members of a work place are able to satisfy essential personal needs through their learnings in the work place” The concept of work-life balance acknowledges that all employees have to balance among their work and personal lives, regardless of whether they have family responsibilities or not. Apart from family responsibilities, an employee may need some personal time for additional matters such as socializing and studies. Hence, a fundamental hitch being faced by growing number of individuals is how to balance growing work and non-work burden.
  • 3. Six Components of Work-Life Balance Self Management •Adequately managingone’s self can be exigent, particularly in getting apt sleep, exercise, and diet. Self-management is the acknowledgment that effective usage of the spaces in our lives is vital,and thataccessibleresources,time, and lifeare limited.It means to become the captain of our own ship;no one is goingto steer for us. Technology Management •Successfully managingtechnology entails ensuringthattechnology serves us,rather than abusingus.Technology has forever been with us, sincethe firstwheel. Now, the speed of change is accelerating,broughtby vendors seeking to expand market share.Time and again there is no choicebut keeping up with the technological advancements,but you must rule technology, not the other way around. Leisure Management •Leisure management determines the vitality of rest and relaxation that“time off” is a vital constituent of the human experience. Intriguingly,too much of the same leisuretime activity,however pleasurable,can lead to monotony. Thus, effectual leisuremanagement requires changingone’s activities. Time Managament •Effectively managingtime involves makingbest use of your day and the sustainingresources that can be summoned – you keep swiftness when your resources go with your challenges. Time management is improved through suitablegoals and determiningwhat is both important and urgent, againstjustimportantor urgent. It is knowingwhat do you do best and when, and assemblingthe proper tools to complete specific tasks. Stress Management •By nature, societies havea propensity to become more complex over a period of time. In the view of increasingcomplexity,stress on an individual isto be expected. More people, more distractions,and more noiserequire each of us to become expert at maintainingcalmand work ourselves out of these pressure-filled situations.Mosttypes of multi-taskingin the end boost our stress,as opposed to focusingon one thing at a time. Change Management •In this fast-paced world, change is practically theonly constant.Recurrently adoptingnew methodology and re-adaptingothers is critical to a successful career and a happy personal life.Effective change managinginvolves makingintervallic and intensiveefforts to ensure that quantity and rate of transformation atwork and home does not overpower or defeat you.
  • 4. WLB - Impact on Organizations Families nowadays are struggling and are more stressed out. And we have heard about the need for proper work-life balance. But as a senior-level manager of some MNC or being a business owner, is this problem really something that should be of your concern? Numerous studies have been conducted in the field of stressed out employees and its effects on business productivity. The results of these studies indicate that stressed out workers cost businesses in increased staff turnover and absenteeism, and decreased productivity. According to a recent survey conducted in 2011-12 study finds employee stress results in multiple costs to businesses. Within the study sample, 25% of employees were marked absent from work within the past year because of work-life issues, 77% missed work in the preceding six months as a result of health problems, physical/emotional fatigue due to stress, and childcare or eldercare issues. The absenteeism ranged from 7-9 days missed per year for the above mentioned reasons. In addition to this, these work-life challenges have caused 19% of employees to work at reduced hours, 22% complained they were less productive at work, and 21% employees had to utilize more of the company benefits plan. Employee turnover costs organizations in the way of retraining newly hired staff or lost productivity in the interim; the study has found that among 12% and 35% of employees were willing to leave their current employer for reasons such as high workloads and lack of career development. Work-Life Benefits Many top-level organizations such as IBM, Merrill Lynch, Pfizer and Accenture have introduced work-life programmes within the company to help their employees attain a successful balance in their work and personal life. Companies like these believe that it makes excellent business sense to offer such programmes to the employees because of the financial and non-monetary profit that can be obtained. Many studies have also revealed the symbiotic association between work and person/family life. It is reasonable that employees who effectively balance the load of work and family/personal life are highly motivated to provide their best performance at work. Work-life approach can align the corporate and personal goals to achieve a win-win situation by addressing the business needs of the organization and the individual needs of its employees. While the straight financial benefits of Work-Life Programmes are difficult to enumerate, there has been plentiful research data collected on knowledge of firms in getting the intermediary benefits of such programmes. These intermediary benefits sequentially add to the improved performance of companies. Major intermediary benefits are:
  • 5. Better recruitment, retention and reduced turnover Work-Life balancing initiatives give companies a humanly face that allows potential recruits to tell apart one employer from another. To draw more employees and holding on to them, forward thinking organizations let their staff know that they are just as worried about the lives of their employees outside work premises and want them to administer their work and personal aspirations. The key benefit here is the positive branding of the company in recruitment process and retention of acquired talent. Employee referrals also boost. Superior customer satisfaction Enhanced customer reaction is possible via telecommuting and the longer working hours can be prearranged by providing flexibility of work hours. Simultaneously, highly motivated employees whose personal needs have been addressed are more expected to go out of their way to keep customers happy. Better staff morale Work-Life balance enables employees to lead a healthier and evenhanded life by allowing them to concentrate more at work, improving the environment at work by escalating motivation and job satisfaction. Less absenteeism, stress, and associated costs Employees today are considered to be more stressed which reduces their performance levels. Absenteeismhappens because of family. Work-Life programmes help employees to perform better by reducing absenteeism, late coming, and sickness-leave and hence the costs related to such incidents. Such people who are not worried about the on goings at home are more productive.
  • 6. What can employers do? Company’s culture plays an important role in employees’ perception of work-life balance. Company culture inculcates the values and norms rooted in day to day practices. Office policy like flexibility within work schedule and other family-friendly policies can help simplify the stress of employees’ work and personal life but only if employers are truly stanch to the concept of work-life balance. In general, work-life programmes, policies and practices can be categorized as: Employee Support Schemes  Time-Saving Facilities  On-Site Childcare Centre  Elder Care Arrangements/Subsidies  Social Activities for Singles  Medical/Insurance Coverage for Family  Gift for Marriage/Birth  Health and Wellness Programmes  Financial Assistance Schemes  Family Life Ambassador/Education  Family Relocation/Orientation  Family Information and Referral Services  Counselling Services  Family/Lactation Room  Child Care Arrangements/Subsidies Family Friendly Infrastructure  Regular Review of Work-Life Plan  Family Friendly Culture  Supervisors Trained on Work-Life  Staff Feedback on Work-Life  Work-Life Balance as Core Value
  • 7.  Designated Work-Life Officer/Team  Planning for Staff Work-Life Balance  Equitable Human Resource Management Practices and Policies Flexible Work Arrangements  Job Sharing  Permanent Part-Time  Compressed Work Week  Telecommuting  Flexible Start/End Time Leave Benefits  Paternity Leave  Study/Exam Leave  Bereavement Leave  Marriage Leave  Renewal Leave/Sabbatical  Family Care Leave  Emergency Leave/Time-Off Some companies are leaving the old conventions and are setting an example for other companies to follow:
  • 8. What can you do? For proper work-life balance to occur, workforce needs to be accountable for adopting definite behaviors which can help them equate work and other parts of their life (e.g. friends, family, self). The perfect work-life balance differs from person to person and keeps changing over time. We must find and create the equilibrium that will make the most of our opportunities and responsibilities on a regular basis. • Employees who take long/short breaks from work helps keep the workforce motivated. The rejuvenating effect of short/long vacations from work enhances the input being given by the employee. • Employers can see how the team works without a particular member which helps in designing training programmes. Phillips • New parents need a lot of time and effort to raise a child. It is a fulltime job in itself. Providing on-site day care services give organizations a niche over other in employee retention and satisfaction. It addresses to the needs of employees with family commitments and professional ambitions. • "... American Express goes so far as to have a back-up daycare service attached to the building for those times you need it."- Former Employee American Express
  • 9. Few Tips for Improving the Work-Life Balance:  There is no fixed criterion of Work-Life balance. This balance is ever changing according to the individuals need at a particular time.  Define the boundaries between work life and personal life very clear and distinct.  Good time management and organizational skills are must for superior work-life balance  Stop procrastinating, focus on the important things to do at hand, and divide and delegate the work (whether at work or at home) with others.  Set goals plan and prioritize work, decide what is important to you and write it down which makes thinking about it clearer in mind. Goals should be specific, measurable, attainable, timely, and most importantly realistic.  Right thing, right way, right time, and right length of time. It means to focus on result. Aim for excellence and not perfection  Take holidays and long weekends: we all need break from operations. Even machines do!  Reward yourself: Set goals, attain them and enjoy the rewards. You deserve them  Stay healthy, eat well, sleep well, workout. If you are healthy your body can perform with greater efficiency.  Love your job, enjoy what you do, explore the potential of your job; create opportunities for others to learn.  Love your life enjoy the journey, take control, be true to yourself, never accept less than what you want