Commissioning HAndbook for Librarians workshop London 18 Oct 2013
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A description of the history, relaunch and ongoing development of the collaborative tool - Commissioning Handbook for Librarians
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Commissioning HAndbook for Librarians workshop London 18 Oct 2013
- 1. The Handbook – past, present and future Anne Gray London 18 October 2013 Anne Gray October 2013
- 2. The Past… World Class Commissioning 2007 • WCC is “built on the international evidence base of commissioning best practice” Review of NHS Library services 2008 (Hill Review) • “health library and knowledge services should be part of (PCT) core business” • “use and application of best available evidence” Anne Gray October 2013 NLH Primary Care workshops 2006/7 Recurrent themes emerged • How do we know we are delivering ‘best practice’ of our own, as librarians in the commissioning field? • How should we navigate the resources we have available to us when answering enquiries, providing current awareness and undertaking literature searches? • How can we be sure we are not missing vital resources?
- 3. What was available? • Bibliographic databases • NLH Specialist Collections (Commissioning / Health Management) • Primary care google list Librarians got together - pooling their working knowledge, experience, ideas and ‘favourites’ lists Handbook was launched June 2009 The Commissioning Handbook: dynamic collaboration by Alison Price Inform, the Newsletter of IFM Healthcare, 2010;20(2) p14-18 Anne Gray October 2013
- 4. •Wiki based collaborative tool (free and freely available) •Initial development included Kings Fund •Augment NLH Specialist Collections •Repository for growing knowledge, experience and best practice - “do once and share” •Based on commissioning cycle Anne Gray October 2013
- 5. Behind the scenes • Virtual Steering Group incl Regional Champions, admin support and Commissioning Librarian, financial support from Quality MK. • New items suggested by anyone • Handbook Newsletter – all recent new items and editorial (140 subscribers) • Library press articles • HLG conference presentation • Champions asked to publicise at local events etc Anne Gray October 2013
- 6. Some analytics… June 2009 to June 2013 (4years): • 7.8k unique visitors, • 3.8k (33%) returning visitors • 2.5k visiting >9 times • > 39k unique pageviews • Ave visit duration 3m22s Unique pageviews June 2009-May 2013 Anne Gray October 2013
- 7. Feedback about the Handbook • Two surveys: – October 2010 (70 responses) – May 2012 (27 responses) • Results were similar: – Valuable tool • we need to keep it current and relevant – Support for it to continue as the organisational landscape continues to change • we need to convert support to active involvement – Many librarians don’t know about it • publicity is key Anne Gray October 2013
- 8. The Present… • NLH Specialist collections closed • Primary care library service changes • Public Health services moved and links to library services disrupted • New commissioning landscape • New governmental policies • QIPP challenges Anne Gray October 2013
- 9. The need is still there.. Developing CCGs: “Towards Authorisation” NHS Commissioning Board, 2011 ‘The organisation and its leaders (should be) equipped with the knowledge they need or an understanding of where they can find that knowledge.’ Essential Skills for All Clinicians, RCGP, 2011 “as a member of your practice team, you should …develop a critical, evidence-based approach that extends beyond your practice into your local commissioning discussions” Anne Gray October 2013
- 10. The Future… • http://www.knowledge4commissioning.nhs.uk LKS showcase to commissioners • commissioning@libraryservices.nhs.uk mailing list a discussion forum for LKS staff supporting commissioners • AND Anne Gray October 2013
- 11. ffic O lly ia ttp h un la om ://c Anne Gray October 2013 iss m !! ed ch nin io .lib g rys ra vic er . nh es uk / s.
- 12. Going forward… • • • • Initial feedback and comments How do we keep the Handbook up to date? How do we ensure LKS know about it and are engaged? How do we measure its impact? Anne Gray October 2013
- 13. Over to you… 1. Feedback 2. Collaborative tools - what works that we can borrow? 3. How do we keep it up to date? 4. What else do you need and how do you tell us? 5. How do we tell other librarians about it? Anne Gray October 2013
Notas del editor
- National Library Review, Peter Hill 2008: Recommendation 30: Primary Care Trusts must implement the recommendation that health library and knowledge services should be part of core business, but it is for them to decide how best to do this. Recommendation 33: Primary Care Trusts will ensure that all their contracts, Local Development Agreements and SLAs refer to the use and application of best available evidence by their commissioned providers. WCC launched Dec 2007
- Needs assessment Collaborative At a time of World Class Commissioning
- Current – pages about CCGs, Coalition gvt policies Not enough people were contributing – majority of new entries were CL – collaborative aspect not working
- Need to make sure CCGs etc know we are there and can help, also need to develop tools to support commissioners. HEE Library & Knowledge Services Leads Group (LKSL) Service Development Group (formerly SHALL SDG) SDG – “provides professional guidance and leadership on service improvement, and the development and implementation of a range of projects and services to ensure the delivery of high quality outcomes that support the core business objectives of the NHS, and the LKSL Group. “
- Handbook now supported by HEE Library & Knowledge Services Leads Group (LKSL) Service Development Group (formerly SHALL SDG) SDG – “provides professional guidance and leadership on service improvement, and the development and implementation of a range of projects and services to ensure the delivery of high quality outcomes that support the core business objectives of the NHS, and the LKSL Group. “
- Why change the platform? No longer a need to have a wiki as the experience of the recent past was that very few actively contributed Added functionality eg people being able to subscribe and receive email updates More up to date feel Ease of use for visitors Easier to manage - better editing functions Better for search engines Option for making the site an nhs.uk site rather than being out of the fold We had feedback from one of the questionnaires asking why it wasn't a conventional website I think also, as soon as the group at the workshop saw the prototype, they seemed to be enthusiastic about changing over.