1. Contact: 08105550782 / 08105255155 ~ E-Mail: email@example.com ~ LinkedIn: Anoop Saxena
Seeking managerial level assignments in Operations Management / Client Relationship Management / Bid
Management with a leading organization of repute
A seasoned professional with 17 years of commendable success in:
~ Operations Management ~ Client Relationship Management ~ Bid Management
~ SLA Management ~ Service Delivery ~ Process Management
~ Escalation Management ~ Maintenance & Repair ~ Training & Development
~ Resource Administration ~ Business Expansion ~ Manpower Leadership
Insightful experience in technical activities including scoping, planning, risk management, finalisation of technical /
functional specifications, resource administration and quality management
Deft in customer interaction & negotiation, creating & enhancing processes, quality assurance, evaluation and
selection of various businesses
Proactive in assessing training needs and effectively aligning the programs with business objectives
Excellent written, communication, inter personal, liaison and problem solving skills with the ability to work in multi-
Since Nov’07 with Shyam Infratel Pvt. Ltd. / Shyam Telecom Ltd., Gurgaon
Nov’07-Aug’11 Shyam Telecom Ltd.
Since Sep’11 Shyam Infratel Pvt. Ltd.
Key Result Areas:
Planning and analysis of entire operations along with establishing of short / long term budgets of the organization
Accountable overall ISO activities for QMS as well as EMS
Overseeing functions pertaining to Asset Management, Risk Management, Service Level Assurance, Issues
Management, Configuration Management, Scope Change Management, Communications Management, etc.
Conceptualising & implementing strategies for acquiring business from clients and effectively using the potential of
Effectively managing teams in bid activities including take lead responsibility for a specific bid, managing bid delivery
and the associated resources, and acting as the single point of contact.
Leveraging strong portfolio knowledge to write winning executive summaries & RFP responses to highlight our
differentiators against key competitors and pull out unique selling points.
Mapping the requirements and providing customers the best solutions involving evaluation and definition of scope of
project and finalisation of program / project requirements
Setting out quality standards for various operational areas, ensuring a high-quality customer experience, while
adhering to SLAs and work processes
Creating awareness for driving the projects and process improvement strategy & methodology, ensuring maximum
Conceptualizing & developing training & development initiatives for improved productivity, building capability and
Managing process vision & design, enhancement strategy and transition strategy; designing the backup strategy for
the sites and ensuring scheduled / unscheduled backups as per backup plan and restoration
At Shyam Infratel Pvt. Ltd.:
Received an appreciation mail from MD - VNL for the outstanding contribution in the Gujarat Informatics Ltd. Project
(GSWAN) in 2013
Essayed a stellar role as SPOC for all the project of the Shyam Telecom Group in the Corporate for the service delivery
At Shyam Telecom Ltd.:
Entrusted with the responsibility of:
o Managing operations for the Service Centre in Delhi, Mumbai, Ahmedabad, Kolkata and Bangalore with a team of
50 members (Service Centre Pan India)
o Manpower management, finance, budget, business expansion and customer relation enhancement; coordinated
with Regional Service Managers for meeting the business plan
o Overseeing DPR from the Field Engineer and ERP Entry for all the field activity
Efficaciously worked towards:
o Designing and implementing systems, processes and procedures to facilitate smooth functioning of overall
operations and enhance operational efficiency
o Making arrangement for sufficient funds from Top Management for Field staff for easy execution of task
o Planning the process effectively with overall responsibility for outsourcing of critical spares & manpower for call
closure and managing new set up initiatives across India
Rendered technical support for call closures as per stipulated timeframe / SLA to branches as well as Pre-sales &
after sales support for GSM/Non GSM Products
Received a certificate of appreciation in sales service meets for maintaining MIS
Attained appreciation certificate/ satisfactory report from each customer, closure of customer complaint within
stipulated time frame, fix shortest TAT for call closure
Conceptualized and implemented the process of installation & commissioning for UBR (Unlicensed Band Radio) by
conduction trainings & seminars of Engineers
Jul’07-Oct’07 with Sysnet Technologies Pvt. Ltd., Delhi as Asst. Manager
May’00-Jun’07 with Spice Ltd., Bareilly & Dehradun as Service Solution In-charge
Received a Management Award “Long Service Award” after successful completion of five years in same industry.
Given numerous appreciation letters from SBI branches for excellent performance.
Acknowledged as Internal Management Auditor for ISO Activities and got a certificate for the same
Actively involved in troubleshooting & installation of computer peripherals and hardware.
Managed daily activities covering wide functional areas include designing & developing the workflow program,
debugging and troubleshooting of the application.
Executed quality standards for operational areas & ensured adherence to them; headed efforts in developing &
executing best practices & standard operating procedures targeting at organizational excellence.
Ascertained technical solutions were designed for performance, reliability, scalability, maintainability, supportability,
business continuity, and business agility while leveraging industry’s best practices.
Played a key role in managing the installation of Novell Netware 4.2 in Servers and ready to servers for Bank
Inspections, PC & Passbook Printer, etc.
Exposure of testing bank's branches network components like Cables, Hubs, Switches, Scanners, etc.
Managed the troubleshooting of PC & Passbook Printer, LAN, Novell Netware, Diskless M/c Connectivity, ACER GE300
and IBM X-SERIES 205.
MBA (Operations) from MDU, Rohtak in 2012
Bachelor of Arts from Kumaun University (Economics) in 2000
Diploma in Electronics & Communication from Government Polytechnic, Rampur in 1995
ITIL Foundation Service Management V 3.0 Certified in 2012
Microsoft Certified Professional (MCP) in Windows 2000 Professional in 2004
Well versed with Windows 7 / XP / Vista, MS Office 2003 & 2007, Lotus Notes, Novell Netware, Windows server 2003
and ERP Software - Microsoft Navision
Date of Birth: 29th March 1975
Address: H. No. 1785, Ground Floor, Sector-4, Urban Estate, Gurgaon – 122001
Languages Known: English, Hindi and Punjabi
Passport No. L3705262