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Resiliency Presentation

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Providing leadership during a time of crisis is of critical importance. I thought it would be appropriate to share a presentation that provides insight into how leaders can develop and display resiliency. The materials and learning outcomes are addressed during leadership coaching and training sessions.

Providing leadership during a time of crisis is of critical importance. I thought it would be appropriate to share a presentation that provides insight into how leaders can develop and display resiliency. The materials and learning outcomes are addressed during leadership coaching and training sessions.

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Resiliency Presentation

  1. 1. www.integralhrsolutions.ca Providing Leadership During a Time of Crisis Client Distribution April 2021 Facilitated by: Anthony Folan Integral HR Solutions Inc. www.integralhrsolutions.ca 1
  2. 2. www.integralhrsolutions.ca Resiliency Resilience The capacity to recover quickly from difficulties; toughness. An ability to recover from or adjust easily to misfortune or change. 2
  3. 3. www.integralhrsolutions.ca Resiliency An emotionally resilient person: Is aware of his/her thoughts, emotions, and inner potentials Thinks before reacting Is patient, understanding, and willing to adapt Is high on acceptance and forgiveness Focuses on finding solutions Expresses emotions in a socially acceptable way Does not bottle up negative emotions Is not ashamed to ask for help when they need it the most 3
  4. 4. www.integralhrsolutions.ca Resiliency Building emotional resilience includes: Building self-esteem Improving stress management & coping strategies Being mindful and focused on the present Expressing emotions wisely Choosing to react to stress in a productive fashion 4 www.integralhrsolutions.ca Resiliency Building emotional resilience includes: Building self-esteem Improving stress management & coping strategies Being mindful and focused on the present Expressing emotions wisely Choosing to react to stress in a productive fashion 15
  5. 5. www.integralhrsolutions.ca Resiliency Become Resilient! Some people are born with better resilience and emotional balance than others, with the right guidance, we are capable of building ourselves as emotionally resilient and psychologically mature human beings. The book Emotional Resilience (Dr. Harry Barry) serves as a training manual for those who want to build their resilience power. The foundation of the intervention strategies mentioned in the book circles around three concepts: Cognition – the way we think Perception – the way we analyze and evaluate things Action – the way we react to it 5
  6. 6. www.integralhrsolutions.ca Resiliency The principles mentioned in the book attempt to improve the way one thinks, feels, and behaves, and ultimately aims at helping the reader evolve as an emotionally resilient human being. Emotional resilience, can be developed by: Recognizing the fact that our thoughts influence our actions Acknowledging stress and be willing to effectively cope with it Being open to change and flexible while adapting to new situations Accepting the truth that by acknowledging that our reaction to stress makes a difference Embracing compassion and empathy 6
  7. 7. www.integralhrsolutions.ca Effective Leadership Crisis Creates an Opportunity for Change In time of crisis there is a desire for more command-and-control leadership. However, a rapidly changing environment also means that the leaders will not have all the information to consistently make effective decisions. By opening channels and promoting two-way communication, leaders can ensure they are getting real time information from as many people as possible and are providing clear direction based on this information. A leadership team may believe they are communicating consistently and adequately about an emerging situation and may not be aware that frontline employees are experiencing that such communication is infrequent and inadequate. 7
  8. 8. www.integralhrsolutions.ca Effective Leadership Crisis Creates an Opportunity for Change Please take a moment to reflect in relation to how you have provided effective leadership during the pandemic. What have you done differently? Provide an example of providing leadership to your direct reports Provide an example of providing leadership to your peers Provide an example of providing leadership to frontline employees 8
  9. 9. www.integralhrsolutions.ca Effective Leadership Recognize and reduce ambiguity where possible Ambiguity is one of the greatest sources of anxiety. Leaders can reduce uncertainty by, for example, clarifying what changes are in scope, what process will be used to make decisions, what expectations will be revised, etc. Even where answers are unknown, simply recognizing them as unknowns can reduce the level of anxiety tremendously. Promote EAP and Wellness programs 9
  10. 10. www.integralhrsolutions.ca Effective Leadership Reprioritize and Focus on Important, but not Urgent Matters. With the pace at which most businesses operate today, there are always important but not urgent needs that get constantly displaced. Refocusing some energy and resources to these initiatives could be one way to not only deploy underutilized resources, but also set up your business for success going forward. The financial crisis forced many businesses to rethink their priorities and those that did so proactively with an eye on the future were able to recover and pivot to growth much more quickly and successfully. 10
  11. 11. www.integralhrsolutions.ca 6 – C’s of Crisis Management Clarity Develop a clear purpose and a vivid vision of what you want. You can’t achieve a goal if you don’t define the goal. We need clarity so we know what we’re going after. The clearer the picture, the more motivated we will be. Courage Often, actions that are the hardest to take are the ones that we really need to take. You need to be able to do what is necessary, even when it is difficult or unpopular. It takes courage to take the the right course of action. The willingness to fight and the perseverance to keep fighting is prudent during crisis. 11
  12. 12. www.integralhrsolutions.ca 6 – C’s of Crisis Management Character Acting with humility and compassion is prudent, most certainly during a crisis. Displaying integrity, humility, and compassion is of critical importance. Confidence Confidence is more than a sense of security. Confidence can completely change the way you approach a goal or address an issue. When you walk into a situation with confidence, you are in control. When you walk in without confidence, the situation is in control of you. Reinforce that you have what it takes to achieve your goals. 12
  13. 13. www.integralhrsolutions.ca 6 – C’s of Crisis Management Commitment Ability to start and persist with specific courses of action while exhibiting motivation and a sense of urgency. Communication Communication involves effective listening. Actively listen to the person who you are engaging. Listening gives you what you need to understand the other person’s needs; emotional intelligence is knowing how to take what you learned and give the other person what they need. The most effective communicators are effective story tellers and know how to simplify a complex subject. 13
  14. 14. www.integralhrsolutions.ca Thank You! Questions… Comments… Feedback… Anthony Folan Integral HR Solutions Inc. anthonyfolan@integralhrsolutions.ca 1(888) 908-1066 14
  15. 15. www.integralhrsolutions.ca 15

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