Pressure, everyone in state and local government feels it — especially since the COVID-19 virus hit. Citizen expectations are rising, software and computer infrastructure are unable to keep up with the surge in transactions, regulations, and oversight but department budgets and staffing levels are stagnant — at best. Do more with less is a recurring mantra. How? Robotic Process Automation (RPA) has the potential to streamline business processes, boost capacity, and transform an agency’s position from reactive to proactive and reduce the backlog of work.