1. Wingate University MBA BUS 612
How Intrinsic and Extrinsic Motivators
Impact Employee Engagement
Janet C. Hart, APR, CFEE, Fellow PRSA
Marcus J. McIntyre
Anthony Sumter
Maryam Zangeneh
April 12, 2016 1

2. Agenda
• Research Overview
• Key Research Findings
• Survey Analysis
• Recommendations
• Conclusions
• Questions & Answers
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3. Research Purpose
According to Robbins and Judge, 17 – 29% of
employees are highly engaged with their jobs.
Thus, 71 - 83% are not highly engaged with their
jobs.
Disengaged employees affect production, on the
job accidents, employee turnover and profitability.
Robbins, S., & Judge, T. (2012). Essentials of organizational behavior (12th ed.). Boston: Pearson.
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4. Research Focus
Intrinsic Motivators:
• Meaningfulness
• Purpose
• Progress
• Competence
Extrinsic Motivators:
• Pay
• Incentives
• Benefits
• Promotions
Employee engagement: The degree of involvement,
satisfaction with, and enthusiasm for your job.
Robbins, S., & Judge, T. (2012). Essentials of organizational behavior (12th ed.). Boston: Pearson.
How intrinsic and extrinsic motivators impact
employee engagement
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5. Research Methodology
• Quantitative research
• Surveys online via Survey Monkey
• 122 completed surveys
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6. INTRINSIC: Q8 - I am very satisfied with my job.
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7. INTRINSIC: Q15 - I find the work that I do
full of meaning and purpose.
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8. INTRINSIC: Q24 - I feel happy
when I am working intensely.
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9. EXTRINSIC: Q9 – I am financially well-
compensated at my job.
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10. EXTRINSIC: Q11 – I am highly satisfied with the
incentives provided by the organization.
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11. EXTRINSIC: Q26 – What kind of incentives
motivate you?
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12. EXTRINSIC: Q27 – Which of the following
factors do you find most motivating?
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13. Demographics: Q30 – What is your total
compensation in your position?
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14. Demographics: Q31 – How many years have
you been at your job?
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15. Survey Analysis
Intrinsic Motivators:
• 89% devote a lot of attention to their jobs
• 75% like the work they do
• 75% feel their job has a purpose
• 60% find their job challenging
• 59% are satisfied with their job
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16. Research Analysis
Extrinsic Motivators:
• 66% are motivated most by a salary increase (46%) or by a
promotion (20%)
• 53% are motivated by financial rewards
• 56% report that they are well-compensated at their jobs.
• 49% are making less than $50,000, 51% are making over
$50,000
• 48% are satisfied with incentives provided by their
company.
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17. Recommendations
• Attention: Management should pay attention to employee
job attitudes by finding out what motivators employees
value most.
• Balance: Management should develop a balance of intrinsic
and extrinsic rewards which will lead to higher employee
engagement and lower negative employee actions.
• Inclusion: Management should develop a system in which
employees have input in goals, job responsibilities, and
incentives so they are invested and feel the system is fair.
• Changes: Management should adopt a policy that involves
employees in changes so that they are part of the solution.
Rich, B. L., LePine, J. A., & Crawford, E. R. (2010). Job engagement: Antecedents and effects on job
performance. Academy of Management Journal, 53(3), 617-635.
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18. Conclusions
• Intrinsic and extrinsic motivators play an important role
in employee engagement.
• Employee engagement is a critical component of job
satisfaction.
• Nearly 2/3rds scored questions related to intrinsic
motivators very highly and they had very positive
feelings towards their job.
• Extrinsic motivators are also extremely important with
66% saying they are motivated by a salary increase or
promotion over other types of incentives.
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19. References
Geier, M. (2016), Research model group 4 (revised).
Rich, B. L., LePine, J. A., & Crawford, E. R. (2010). Job
engagement: Antecedents and effects on job
performance. Academy of Management Journal,
53(3), 617-635.
Robbins, S., & Judge, T. (2012). Essentials of
organizational behavior (12th ed.). Boston:
Pearson.
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20. How Intrinsic and Extrinsic Motivators
Impact Employee Engagement
Questions & Answers
Janet C. Hart, APR, CFEE, Fellow PRSA
Marcus J. McIntyre
Anthony Sumter
Maryam Zangeneh
April 12, 2016
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