We see it time-and-time again, businesses struggle to capitalize on the benefits of their digital transformation (DX) once in the Post-Go-Live stage of the project. In an attempt to resolve their issues the software is swapped out for yet another alternative, however, this changes nothing.

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Swapping your software
won’t fix poor user adoption

2. We see it time-and-time
again, businesses
struggle to capitalize on
the benefits of their digital
transformation (DX) once
in the Post-Go-Live stage
of the project.
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3. “75% of digital transformation projects don’t
deliver their intended value.”
Gartner
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4. Organizations usually believe the fault lies in the
technology, in an attempt to resolve their issues
the software is swapped out for yet another
alternative, however, this changes nothing.
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5. Why does this viewpoint exist?
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6. When a digital
transformation project is
struggling, often the blame
falls on the technology;
however, we found from
our years of experience
that the software is not
causing the issues, rather
employees lack the
correct support.
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7. “When it’s a change management effort, the technology part is
easy, it’s the people piece that becomes challenging.”
Matt Burns, Global HR Executive
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8. Employees either struggle to adopt the
new technology or simply choose not to
use it. Do organizations address the
adoption issue? In most cases, no,
instead the software is replaced.
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9. How can the lack of adoption be fixed?
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10. First and
foremost, a
mindset shift
must occur.
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11. IDC found in a recent study that the software
was the least important barrier to a successful
digital transformation project, to ensure success,
place a greater focus on the changes in strategy,
culture, behavior, processes, and skills.
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12. What focus is needed on these
different barriers?
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13. Strategy: Is your digital
transformation project a
change in strategy for the
organization and the
employees interacting
with them?
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14. Culture: Does the
digital transformation
change the way things
have always been
done?
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15. Behavior: Are you
implementing a digital
technology that will require
people to behave
differently?
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16. Process: Will the digital
transformation require
an amendment to
existing processes or
introduce new
processes?
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17. Skills: Does the
transformation require
your employees to adopt
new skills to execute
tasks?
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18. The key takeaway to remember is that
technology is only one small part of a digital
transformation; therefore, simply swapping
your software will not solve your issues.
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19. Don’t continue to make the same mistake, to
create a successful enterprise-wide change
you must support all the affected areas.
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20. Let’s connect
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