Fluid Topics reinvents the user experience in accessing documentation. Fluid Topics is a full-web solution for publishing on the Internet documentation produced with structured content authoring tools in DITA or XML format. User manuals, technical books, installation and maintenance guides are all part of the documentation for your products and they are tools for winning over, satisfying and building the loyalty of your customers. With Fluid Topics, you go from static documentation in the form of PDF files or HTML pages to a lively, simple and interactive online publication system. Your users can browse, read, search, annotate, comment, create alerts, send feedback to the writers and even create personalized documentation. Fluid Topics leverages your documentation to boost your operational and commercial performance Fluid Topics offers a rich and intuitive user experience on all media, PCs and tablets. By increasing accessibility to your documentation and promoting the variety of ways in which it can be used, your support costs are reduced. You increase the satisfaction and commitment of your ecosystem. Fluid Topics is a complete solution that is immediately operational. Either use the out-of-the box full-featured portal, or insert graphic and functional components (widgets) in an existing site or extranet. And integrate Fluid Topics into your applications and information system using the rich Web Services. Fluid Topics is available as SaaS for instant implementation, without investment, complexity or risk to your project. If you want to fully master the solution, you can opt for a license. Read more about Fluid Topics on http://www.fluidtopics.com.

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Dynamic Semantic Publishing
for your documentation
CMS / DITA-NA – PROVIDENCE 2013
ANTIDOT - FABRICE LACROIX

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ABOUTANTIDOT

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Antidot – who we are
French-based Independent Software Vendor
We provide our customers with highly
innovative solutions that help them create value
with their data.
Data at the heart of the enterprise
 Data is key to business performance

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Our products
Solutions to:
 Collaborate and
share: bookmarks,
alerts, folders…
 Expose data:
access or find with
semantic search
engine and WS
 Fetch, cleanse,
transform, enrich
and mesh data

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Customers
Publishing
Healthcare
Enterprises E-commerce

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ABOUT YOU

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You invest in your documentation
With seasoned
technical writers
With efficient tools and
streamlined processes

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Are you sure you make
the most of these investments?

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Documentation publishing
How do you publish your documentation?

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You think you provide this

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But your users see this

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And they feel like this

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By running DITA-OT you generate
tons of lifeless PDF or HTML pages.
Digital printing is still printing.

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SEMANTIC – DYNAMIC – SOCIAL

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Publishing
State of the art publishing is
Semantic
Dynamic
Social

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What people use
Everyday they use

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Searching – “need to”
Users are accustomed to an easy and
“no brainer” experience of search
 One search box. No more forms
 Help and guide: autocomplete, spellchecking
 Refining and filtering: facets
 Relevant and semantic
 Beautiful and fast, very fast
 Convenient

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Searching “needs to be”
One search box – no more forms

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Searching “needs to provide”
Autocomplete and spellchecking

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Searching “needs to have”
Facets for filtering

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Searching “needs to be”
Relevant and semantic

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User Experience “needs to be”
Nice, simple and evident interfaces
Working on PC, tablets, mobiles
Fast (333ms max)

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Reading – “must be elegant”
Preview and reader

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Browsing – “my way”
Fast navigation and personal indexing

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Working - “my way”
Save important information

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Working - “my way”
Create personal booklets

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THE RIGHT WAY TO DO IT

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Structured Content Authoring is great
 Content is reused, cost reduced…
 Due to “content components”
Why should we loose the benefits of
structured documentation during
publication?

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Stop printing!
STOP PRINTING
 Printing flattens the structure
 Semantics is lost
 Navigating in digital books is difficult
Topics should be published as just they
are: structured and “as components”

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Stop printing!
From Gütenberg to Zückerberg

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FLUID TOPICS DOES ITALL

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fluid Topics is a complete and integrated solution to
deliver your documentation online
A turnkey solution for searching,
browsing and reading
Offering value added features:
feedbacks, bookmarks, alerts,
comments, personal books, …
Designed for PCs and tablets
With a full-featured back-office to
manage and analyze

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. . . . .

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Search
Search in all topics
(data and metadata)
Each topic is finely
indexed and appears
only once
Semantic search
leveraging your business
vocabularies, synonyms
and thesaurus

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Search
Smart autocomplete
with fuzzy matching
Self learning
spell checker
Concepts
suggestion for
context discovery

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Search
Faceted search
Dynamic filtering of replies.
Refine the query thanks to
facets (filters):
➡ By book, publication
➡ By content type
➡ By language
➡ By audience
➡ By variant
➡ By modification date
➡ By author
➡ …

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Read
A fluid and appealing reading interface
 Access from the library or from a reply page
 No download required: immediate reading
Table of contents for
direct access
automatically
synchronizes with
content scrolling.
“Infinite” scroll: the
content loads in the
same page while
reading and scrolling.
No more next-prev
clicks.

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Security
fluid Topics manages access
rights and protects your
documentation
 anonymous/authenticated mode
 according to user profile
And offers advanced features to authenticated users

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Feedbacks - Alerts
Send feedbacks to
the technical writers
from the interface
while reading
Save queries.
Re-run them,
convert them
into alerts

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Browsing
Set tabs (“bookmarks”)
in one click to quickly
navigate within a book

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Richmarks
Save “rich bookmarks” in
folders, add comments
“End user authoring”
transform folders into
virtual self-composed
books and read them in
the same fluid HTML
interface

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Personal documents

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ANALYZE – COMMUNICATE – MANAGE

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Analyze
A full-featured intuitive back-office to
 Monitor the search engine usage

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Analyze
A full-featured intuitive back-office to
 Analyze user searches and refine the documentation
accordingly
 Track queries with no reply to understand and act
(write new content, enrich thesaurus…)

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Manage
Thesaurus and synonyms
 Load your existing thesaurus
 Create new ones, manage them with the back-office

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Communicate
Animate the homepage with key messages:
 New docs versions, new products
 Animation, event communication, self advertising…

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Communicate
Insert targeted messages in replies, that react
to chosen keywords (just as sponsored links in
Internet search engines)
 Informative messages
 Warning or recall campaigns

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Communicate
Create and manage yourself your campaigns
and messages through the back-office

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TRY IT

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Try it!
fluid Topics really delivers the benefits of
structured content authoring
fluid Topics brings dynamic semantic
publishing to the DITA world

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With fluid Topics:
Analyze the way your
clients use your products
Improve users satisfaction,
increasing their self-reliance
Lower your support and
helpdesk costs
Improve
Understand
Measure
Analyze

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With fluid Topics:
Stay in touch with your
customers and communicate
with targeted messages
Stand out : reveal the
strengths of your products
Increase your business
performance and your
market share

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Try it!
You can test fluid Topics applied to our
documentation: http://doc.antidot.net
But you must come and see us on our
booth for a demo

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Note
Most of the images used in this presentation have been
found on the Web and are used here to illustrate the
different points. They do not belong to Antidot. They
can be found easily using “Google Image” search.
We thank their respective authors and apologize for not
citing them all here.

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ANTIDOT
Contact: info@antidot.net
or call +33 4 72 76 03 80
http://www.antidot.net http://www.fluidtopics.com