From E-commerce to Omni-channel by PayPal - ArabNet Digital Summit 2014

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ArabNet ME

Speaker: Francis Barel, Business Development Manager of Middle East & North Africa, PayPal

Data & Analytics Business Technology

© 2014 PayPal Inc. All rights reserved. Confidential and proprietary.
From E-commerce
to Omni-channel
Francis Barel,
Business Development Manager,
Middle East & North Africa
June 4th, 2014

© 2014 PayPal Inc. All rights reserved. Confidential and proprietary.
CommerceCommerce
$10 trillion$10 trillion
mobilemobile
Online
Commerce
$1 trillion$1 trillion
The
opportunity
ahead is huge

© 2014 PayPal Inc. All rights reserved. Confidential and proprietary.
e-commerce is booming in the Middle East, doubling
over 6 years
3
Source: PayPal Insights Report 2013
2013
11.2 bn
2012
9.0 bn
2011
7.0 bn
2014 2015
15.0 bn
12.8 bn
2x growth from 2011 to 2015
X2

© 2014 PayPal Inc. All rights reserved. Confidential and proprietary. 4
m-commerce in MENA is expected to represent 20% of
the market in 2015
Source: PayPal Insights Report 2013
6x growth from 2011 to 2015
X6
0.9 bn
2011
0.5 bn
2014
3.0 bn
1.8 bn
2013
1.3 bn
2012 2015

© 2014 PayPal Inc. All rights reserved. Confidential and proprietary.
e-commerce in the GCC is also at an all-time high, with
travel leading the way
5
Source: PayPal Insights Report 2013

© 2014 PayPal Inc. All rights reserved. Confidential and proprietary. 6
5%
15%
80%
15%
25%
60%
Cash on Delivery
Payment cards
2015
2012
Payment methods for e‐commerce in the Middle East
Source: PayPal Insights Report 2013
Cash on Delivery represents a high part of online sales
but is not a fatality!

© 2014 PayPal Inc. All rights reserved. Confidential and proprietary.
People are changing their behavior

© 2014 PayPal Inc. All rights reserved. Confidential and proprietary.
Will showrooming kill businesses?

© 2014 PayPal Inc. All rights reserved. Confidential and proprietary.
Reverse Showrooming is actually more common than
Showrooming
Source: Harris Poll 2013, Business Insider
46%
Showroomers
69%
Reverse Showroomers
% Of Americans in 2013

© 2014 PayPal Inc. All rights reserved. Confidential and proprietary. 10

© 2014 PayPal Inc. All rights reserved. Confidential and proprietary. 11

© 2014 PayPal Inc. All rights reserved. Confidential and proprietary.
PayPal is expanding into new fast-growing markets
12
Russia
Japan
Brazil
China
India
MENA
56%
of PayPal’s Q1,
2014 Revenue is
non-US
>1 Billion
People we don’t
serve yet

© 2014 PayPal Inc. All rights reserved. Confidential and proprietary. 13
Egyptians can now use PayPal !

© 2014 PayPal Inc. All rights reserved. Confidential and proprietary.
More merchants propose PayPal in the region and to
visitors !

© 2014 PayPal Inc. All rights reserved. Confidential and proprietary. 15
We’re making e-commerce
easier with bank partners

© 2014 PayPal Inc. All rights reserved. Confidential and proprietary. 16
And soon… the PayPal experience in Arabic

© 2014 PayPal Inc. All rights reserved. Confidential and proprietary. 17
PayPal has unmatched competitive advantages
148m active
digital wallets
in the Cloud
Deep
relationships
& data
Core
competency
in risk
Global platform
w/t huge
momentum

© 2014 PayPal Inc. All rights reserved. Confidential and proprietary.
For more information, please contact:
PayPal MENA team
mena@paypal.com

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