Without connecting invoice processing to the broader source-to-settle process, a P2P transformation project will have limited success. In this session, you will hear how you can implement a "closed-loop" P2P process that enforces invoices against catalogs, orders, and contracts; monitors supplier performance; and improves control over your spend.
6. #AribaLIVE @ariba
Ryder Profile
6
FLEET MANAGEMENT
SOLUTIONS
SUPPLY CHAIN
SOLUTIONS
(1) These amounts result from continuing operations.
(2) Net Earnings from Continuing Operations are $243 million.
209,500
RYDER IS A FORTUNE 500 COMPANY WITH
FULL YEAR 2014
28,900
VEHICLES
EMPLOYEES
6.4 Billion ANNUAL
REVENUE (1)$
$ 257 Million COMPARABLE
EARNINGS (1) (2)
$ 9.1 Billion ASSETS
Talking Points for Speaker:
Jim Ryder started this company with a $35 down payment on one truck
Today, we have more than $6 Billion in annual revenue
And that one truck has become a huge fleet: Ryder now has the largest fleet of commercial vehicles in North America with more than 200,000 vehicles on the road.
And our footprint has extended well beyond trucks – we have almost 29,000 employees and operate nearly 35 million square feet of warehouse space and over 800 service and maintenance locations across North America
2 primary business units
FMS - Fleet Management Solutions leases & rents vehicles, provide maintenance and support services to commercial customers.
FMS Customers include Coca-Cola, Dunkin Donuts, International Paper, NAPA
SCS - In Supply Chain Solutions, we provide logistics services to meet customers’ supply chain and distribution requirements.
SCS Customers include Toyota, Whirlpool, P &G, Kraft, ConAgra Foods, CVS
Did you know
We manage $4.2 Billion in transportation
9 of the top 10 food & beverage companies use Ryder
We manage over 200 warehouses globally
Have 5,000 trained professional technicians + 5,000 drivers
A fragmented procurement structure with limited number of resources focused on strategy, policy, measurement and compliance.
Procurement policy was unclear and different practices were occurring across the different business locations
Spend was not rationalized, we did not have visibility to Field negotiated contracts and we did not have catalogs
We were unable to leverage spend across a smaller supply base
Limited use of technology and work flow to provide access and guidance to the field for requisitioning and ordering goods and services
“Buyers” exist at every location and were negotiating deals, without procurement assistance and training
Limited use of purchase orders across the enterprise
We did not have an e-procurement system to workflow requisitions, purchase orders and supplier set-up
Field locations were making decisions and we were not using catalogs, Ryder had over 50,000+ suppliers
Very manual payment process
A lot of paper invoices sent directly to the field, then mailed to the shared services center
It was easy to bypass the contracting process and issue a verbal requisition, manual PO, and were just using suppliers in the AP system
Approval to pay – the ordered the goods & services and the invoice showed up, but the $ was already spent
Challenges - As we all know the biggest challenge in deploying is change management, for us it was getting business owners and suppliers to shift to Approval to Buy and getting them to follow our process. The other significant challenge has been enabling thousands of suppliers. Finally, at times we have had high volume of user support.
Messaging is important. Getting manual invoices processed at Ryder or any other large or organization is hard so we created a visual representation to demonstrate to business owners and suppliers why it’s so hard and why it would take long to process transactions if they did not use P2P and the AN.
Transactions were based on a approval to pay and not an approval to buy and were very manual, etc. We wanted to change how we did business.
Our target from the very beginning was to have 90% electronic invoicing, which meant we had to obtain accurate information on suppliers that we did not have so we could enable them
We wanted to standardize processes and enhance controls, approvals, rate compliance, accruals, etc.
We wanted Sourcing to have visibility to contracts or pricing arrangements.
Not just enter transactions but them more efficient for both Ryder and the supplier……contracts that split cost to 800 locations without journal entry or one that does debits and credits to various cost centers, and remove paper
Leveraging the AN – We set a goal to have at least 90% of the P2P invoices go through the AN. We wanted to eliminate paper for all the in scope categories. Today 96% of all P2P invoices are electronically submitted by the supplier thru the AN.
Enabled suppliers – we have put a lot of focus on enabling suppliers. Especially top suppliers
This has not been easy as we may not have the correct information, have to convince suppliers of the value proposition because of the fee potential and the fact they have to amend their current billing process.
Honestly we do not give suppliers really a choice and if they push back we work really hard at convincing them of the value and how we can both benefit. We recognize that we will not be able to convince some suppliers but we are very successful enabling suppliers.
We have put language in all RFPs and contracts for in scope categories requiring them to agree to use the AN and to pay for any fees incurred.
Now, we will not even setup a new supplier in P2P unless we have an ANID.
We work with business owners to ensure we have a united front if a supplier does not want to be on the AN. Many times communications mandating they process transaction thru the AN comes directly from the business owner, which we have found to really make a difference.
Transacting – we monitor not only how many suppliers we have but how many are transacting. Over the summer we contacted over 150 suppliers that were enabled and were not invoicing thru the AN. We use non-compliance reports to target and prioritize what suppliers we go after.
Improvement - During implementation we wanted to find process improvement opportunities related to processing transactions.
System integration - We decided to integrate Ariba P2P with other Ryder systems to find efficiencies.
Spend visibility
Having details of what you buy, created new opportunities to put out bids and lower prices…Cargo straps
We created reports on users dashboard to provide spend visibility to the field and help them manage their transaction
Eliminated need for manual PO logs… 1 location had 3 logs, to assign PO #, track PO and invoices
Buyers now must obtain approval thru the system before the supplier delivers the good or service …Purchases are sometimes declined by management.
Ensures we pay negotiated price and reasonable shipping costs
Electronic POs sent to suppliers obligates them to accept Ryder’s standard terms and conditions (including indemnification). This protects us where we may not have contracts
Cost reduction due to elimination of paper invoices and paying better rates
Savings from lower processing costs
Less time communicating with suppliers
Lower storage costs, eliminates lost documents
The system has strong validation rules to ensure invoice accuracy…
Automated accruals (including sales tax if supplier does not invoice or tax amount is inaccurate)
We have driven standardization and centralization in procuring goods and service
Less JVs as commodities are mapped to correct GL accounts as Accounting and Finance
During deployment, field personnel introduced to many tools available to them, I mention this because there are lot of side benefits that you do not originally think of that the organization will benefit from. i.e. Sourcing portal with nationally negotiated labor rates which can be used for comparison
Strategy
Obtain management buy-in how to the deploy……Controlled release or Big bang
Consider what resources will you need to meet your approach
Change
Be prepared to manage change, obtain management buy-in & support, identify key folks in the organization to win over
Continue to show them what is in it for them
Users and Supplier
Understand your customers challenges and how you can help them solve them
Ensure you have accurate supplier information for ordering, invoicing
Understand if suppliers are structured for central billing or not
Team
You need strong process team members to help you understand current and future state
Bring in the team early to start planning and developing tools that will make you more efficient
Deployment
Develop strategy and be ready to adjust
Obtain buy-in from stakeholders
Efficient program
Automate processes, training, support, reporting
Build interfaces to other system to add value….data warehouse, AP/FA, asset mgt,
Deployment
Because of the deployment strategy we still have business segments we have not rolled-out yet
Canada still needs to be done
Grow the program
Add new commodities to scope
More than double the number of catalogs (target of 60+ catalogs)
Add at least 750-1000 suppliers in 2015
Maintain 96% or improve e-invoicing
Improve
Improve everything we touch
Enhance user experience
Further automate compliance reporting
Ariba tools
Ryder will continue rolling out SIM, contract workspace, invoice pro, dynamic discounting