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INTERNAL
Andrew Wright III
Global VP – Solutions.
The Future of How Work Gets Done:
Are You Seeing the Big Picture?
2PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Market Trends in SOW-Based Services
Emerging category for delivering savings and efficiencies
• SOW includes global spend on consulting & offshore services. Source: Staffing Industry Analysts.
• *Source: Department of Foreign Affairs and Trade, 2017
Services represent 70% of
Australia’s GDP.70%
Annual growth in managed
SOW spend20%
More the SOW spend
opportunity than contingent3X4 out of 5
Australians are
employed through
the Services
Economy*
3PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Managing Services Procurement and External Workers
Procurement / Finance Pain Points
• Enforcement of preferred suppliers, contracts, and rates
• Optimization of buying channels
• Complexity of payment characteristic for services
• Lack of visibility to supplier activity, difficulty measuring
quality
• Fragmented, poorly categorized supply base
• Supplier performance & risk management
• Spend visibility
• P2P workflow
• Budget and accrual tracking
HR / Compliance Pain Points
• Inconsistent, non-compliant consultant on-boarding
process
• Risk associated with off-boarding, decommissioning
• Central visibility into consultant workforce
• Worker tenure tracking and history
• Performance management
• Independent Contractor misclassification
• Talent Pool management (interns, retirees, silver
medalists)
• Temp Labor acquisition process
4PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
SAP Fieldglass Enabled Holistic Control Over the Services Supply Chain
ENGAGE MANAGE DELIVERY
PURCHASING
OPERATIONS
BIDDING &
CONTRACTING
WORKER
ADMINISTRATION
SUPPLIER
MANAGEMENT
& AUTO
INVOICING
ANALYTICS &
BENCHMARKING
Supply Base
DEMAND
MANAGEMENT &
REQUISITIONING
Compliance
& Visibility
Quality &
Collaboration
Financial
Control
Operational
Efficiency
5PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
SAP Digital Transformation Framework
Immediate
Empowering business users
with insights to act in the
moment.
Intelligent
Beyond automation,
to predictive
suggestion.
Integrated
Not only between your
departments,
but connected to the world.
6PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
SERVICES AND
LABOR
SUPPLIERS
CUSTOMER
PROCUREMENT
• Vendor Contract & Pricing
Terms
• Contract Based View of
Vendor Awards
• Requisition and PO
Creation and Revisions
• Service Entry Sheets*
• P2P & P2O Invoicing
• Position Management based
Requisitioning
• Contractor On/Off Boarding
• Contractor Profile Setup with
Learning Management (LMS)
• Requisition and PO
Creation and Revisions
• Maintenance Orders &
Work Orders
• Service Entry Sheets
• Invoicing & Accruals
• Contractor On/Off
Boarding
• Contractor Access &
ID Management
TOTAL
WORKFORCE
Transactional Data
• Accounting Data
• Purchasing Groups and
Organization Structure
• User credentials and
Permissions
• Currency Exchange
and Tax Code Data
• Vendor Masters
• Requisition Downloads
• Candidate & Contractor
Uploads
• Payroll Data Downloads
• AR Invoice Downloads
• Invoice Status Notifications
SAP Cloud Application Integration with SAP Fieldglass
Total Spend
Management
SAP Ariba + SAP
Fieldglass
8PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
The New Solution Landscape for Procurement at SAP
Category breadth, offering a single integrated platform for
end-to-end Source-to-Pay with Intelligent Supplier
Collaboration
Category depth, offering deep and robust functionality in
External Workforce Management and active management of
services categories
9PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
The Challenge in Downstream Services Procurement
• Even if sourcing and contracting capabilities have matured, operational procurement, especially for
services, remains a challenge
• Value leaks as end users purchase through the wrong channels, engage non-preferred suppliers, or
manage the delivery of services with little rigor
• SAP Fieldglass enables the budgetary controls, diverse payment characteristics, contractual terms &
conditions, and oversight of the 3rd party contractors required to effectively manage services procurement
Source Contract Demand
Management
Guidance
Structure
Services
Engagement
Manage
Service Delivery
Invoice
OPPORTUNITY FOCUS
10PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Fragmentation, Risk and Complexity Across the Services Supply Chain
IT Services
Financial Services
Consulting
Diverse Categories
Diverse Engagement Patterns
Facilities
Engineering
Print
Call Center
BPO
Research
Legal
Marketing & Creative
Field Services
PROJECT-BASED SERVICES OFFSHORE SERVICES IC AND FREELANCERS CATALOG-BASED
DATA-DRIVEN
INSIGHTS
For Better Outcomes
MICROSERVICES
Connecting Platforms and
Solutions
USER-CENTRIC
DESIGN
For Better Experiences
Technology is enabling…
The Multi-Channel Workforce is Here.
13PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Talent Could be Anywhere in this Global Economy
DATABASE ADMIN
IT | CHICAGO
TECHNICAL PROJECT DIRECTOR
ENGINEERING | MONTREAL
PROJECT WORKER
LIGHT INDUSTRIAL | MEXICALI
EVENTS SPECIALIST
MARKETING | SÃO PAULO
ACCOUNTANT
FINANCE | CAPE TOWN
GRAPHIC DESIGNER
IT | CANBERRA
LAB ANALYST
RESEARCH | LYON
TECHNICAL ARCHITECT
IT | LONDON
TECHNICAL ARCHITECT
IT | LONDON
CONTRACTS MANAGER
SUPPLY CHAIN | INCHEON
PROGRAM ANALYST
SUPPLY CHAIN | MANILA
APPLICATION DEVELOPER
IT | BANGALORE
14PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Australian Tax Office
Driving efficiencies, improved
engagement and accountability
“By standardising and automating our
contractor engagement processes, we
can achieve visibility into costs and
supplier performance and more quickly
mobilise our workforce in an
environment that requires strict
onboarding activities.”
- Craig Fox, First Assistant
Commissioner, Service Operations
Division
15PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Please complete session survey
Locate Session Click Surveys Button Select Breakout Survey Rate Session
16PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Thank You.
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP SE or an SAP affiliate company.
The information contained herein may be changed without prior notice. Some software products marketed by SAP SE and its distributors contain proprietary software components
of other software vendors. National product specifications may vary.
These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or warranty of any kind, and SAP or its affiliated
companies shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP or SAP affiliate company products and services are those that are
set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty.
In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release
any functionality mentioned therein. This document, or any related presentation, and SAP SE’s or its affiliated companies’ strategy and possible future developments, products,
and/or platform directions and functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason without notice. The
information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. All forward-looking statements are subject to various
risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements,
and they should not be relied upon in making purchasing decisions.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE (or an SAP affiliate company)
in Germany and other countries. All other product and service names mentioned are the trademarks of their respective companies.
See http://global.sap.com/corporate-en/legal/copyright/index.epx for additional trademark information and notices.
© 2017 SAP SE or an SAP affiliate company. All rights reserved.

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The Future of How Work Gets Done: Are You Seeing the Big Picture? - SID 51473

  • 1. INTERNAL Andrew Wright III Global VP – Solutions. The Future of How Work Gets Done: Are You Seeing the Big Picture?
  • 2. 2PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ Market Trends in SOW-Based Services Emerging category for delivering savings and efficiencies • SOW includes global spend on consulting & offshore services. Source: Staffing Industry Analysts. • *Source: Department of Foreign Affairs and Trade, 2017 Services represent 70% of Australia’s GDP.70% Annual growth in managed SOW spend20% More the SOW spend opportunity than contingent3X4 out of 5 Australians are employed through the Services Economy*
  • 3. 3PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ Managing Services Procurement and External Workers Procurement / Finance Pain Points • Enforcement of preferred suppliers, contracts, and rates • Optimization of buying channels • Complexity of payment characteristic for services • Lack of visibility to supplier activity, difficulty measuring quality • Fragmented, poorly categorized supply base • Supplier performance & risk management • Spend visibility • P2P workflow • Budget and accrual tracking HR / Compliance Pain Points • Inconsistent, non-compliant consultant on-boarding process • Risk associated with off-boarding, decommissioning • Central visibility into consultant workforce • Worker tenure tracking and history • Performance management • Independent Contractor misclassification • Talent Pool management (interns, retirees, silver medalists) • Temp Labor acquisition process
  • 4. 4PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ SAP Fieldglass Enabled Holistic Control Over the Services Supply Chain ENGAGE MANAGE DELIVERY PURCHASING OPERATIONS BIDDING & CONTRACTING WORKER ADMINISTRATION SUPPLIER MANAGEMENT & AUTO INVOICING ANALYTICS & BENCHMARKING Supply Base DEMAND MANAGEMENT & REQUISITIONING Compliance & Visibility Quality & Collaboration Financial Control Operational Efficiency
  • 5. 5PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ SAP Digital Transformation Framework Immediate Empowering business users with insights to act in the moment. Intelligent Beyond automation, to predictive suggestion. Integrated Not only between your departments, but connected to the world.
  • 6. 6PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ SERVICES AND LABOR SUPPLIERS CUSTOMER PROCUREMENT • Vendor Contract & Pricing Terms • Contract Based View of Vendor Awards • Requisition and PO Creation and Revisions • Service Entry Sheets* • P2P & P2O Invoicing • Position Management based Requisitioning • Contractor On/Off Boarding • Contractor Profile Setup with Learning Management (LMS) • Requisition and PO Creation and Revisions • Maintenance Orders & Work Orders • Service Entry Sheets • Invoicing & Accruals • Contractor On/Off Boarding • Contractor Access & ID Management TOTAL WORKFORCE Transactional Data • Accounting Data • Purchasing Groups and Organization Structure • User credentials and Permissions • Currency Exchange and Tax Code Data • Vendor Masters • Requisition Downloads • Candidate & Contractor Uploads • Payroll Data Downloads • AR Invoice Downloads • Invoice Status Notifications SAP Cloud Application Integration with SAP Fieldglass
  • 8. 8PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ The New Solution Landscape for Procurement at SAP Category breadth, offering a single integrated platform for end-to-end Source-to-Pay with Intelligent Supplier Collaboration Category depth, offering deep and robust functionality in External Workforce Management and active management of services categories
  • 9. 9PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ The Challenge in Downstream Services Procurement • Even if sourcing and contracting capabilities have matured, operational procurement, especially for services, remains a challenge • Value leaks as end users purchase through the wrong channels, engage non-preferred suppliers, or manage the delivery of services with little rigor • SAP Fieldglass enables the budgetary controls, diverse payment characteristics, contractual terms & conditions, and oversight of the 3rd party contractors required to effectively manage services procurement Source Contract Demand Management Guidance Structure Services Engagement Manage Service Delivery Invoice OPPORTUNITY FOCUS
  • 10. 10PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ Fragmentation, Risk and Complexity Across the Services Supply Chain IT Services Financial Services Consulting Diverse Categories Diverse Engagement Patterns Facilities Engineering Print Call Center BPO Research Legal Marketing & Creative Field Services PROJECT-BASED SERVICES OFFSHORE SERVICES IC AND FREELANCERS CATALOG-BASED
  • 11. DATA-DRIVEN INSIGHTS For Better Outcomes MICROSERVICES Connecting Platforms and Solutions USER-CENTRIC DESIGN For Better Experiences Technology is enabling…
  • 13. 13PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ Talent Could be Anywhere in this Global Economy DATABASE ADMIN IT | CHICAGO TECHNICAL PROJECT DIRECTOR ENGINEERING | MONTREAL PROJECT WORKER LIGHT INDUSTRIAL | MEXICALI EVENTS SPECIALIST MARKETING | SÃO PAULO ACCOUNTANT FINANCE | CAPE TOWN GRAPHIC DESIGNER IT | CANBERRA LAB ANALYST RESEARCH | LYON TECHNICAL ARCHITECT IT | LONDON TECHNICAL ARCHITECT IT | LONDON CONTRACTS MANAGER SUPPLY CHAIN | INCHEON PROGRAM ANALYST SUPPLY CHAIN | MANILA APPLICATION DEVELOPER IT | BANGALORE
  • 14. 14PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ Australian Tax Office Driving efficiencies, improved engagement and accountability “By standardising and automating our contractor engagement processes, we can achieve visibility into costs and supplier performance and more quickly mobilise our workforce in an environment that requires strict onboarding activities.” - Craig Fox, First Assistant Commissioner, Service Operations Division
  • 15. 15PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ Please complete session survey Locate Session Click Surveys Button Select Breakout Survey Rate Session
  • 16. 16PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ Thank You.
  • 17. No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP SE or an SAP affiliate company. The information contained herein may be changed without prior notice. Some software products marketed by SAP SE and its distributors contain proprietary software components of other software vendors. National product specifications may vary. These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or warranty of any kind, and SAP or its affiliated companies shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP or SAP affiliate company products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty. In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation, and SAP SE’s or its affiliated companies’ strategy and possible future developments, products, and/or platform directions and functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, and they should not be relied upon in making purchasing decisions. SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. All other product and service names mentioned are the trademarks of their respective companies. See http://global.sap.com/corporate-en/legal/copyright/index.epx for additional trademark information and notices. © 2017 SAP SE or an SAP affiliate company. All rights reserved.