SlideShare una empresa de Scribd logo
1 de 20
1
Copyright © 2013 Comviva Technologies Limited. All rights reserved.
User Service Flows
2
Call Signature
A Custom message displayed during the call initiation to either
Calling Party or Called Party or both
Status Call Signature
A custom message delivered
from Called Party to Calling
Party
A-Party Calls B-Party
Call Signature Types
Profile Call Signature
A Custom message delivered
from Calling Party to Called
Party
A-Party Calls B-Party
During Call ringing stage,
B-Party’s Status Signature
is delivered to A-Party
During Call ringing stage,
A-Party’s Profile Signature
is delivered to B-Party
I am in a
meeting. Please
drop a msg.
DISMISS
Julie,
Manager
OK
3
Implementation types
• Flash Message
• USSD
Intrusive
• Mobile App
• SMS
Non
Intrusive
User has to explicitly dismiss the signature
before proceeding with call
User need not explicitly dismiss the
signature before proceeding with call
Thank you for reaching Samuel.
Check out my latest blog @
www.samuelworld.com
DISMISS
Flash SMS
I will be out of country
till 10th Jan. Reach me @
<+33-xxxx-xxx-xxx>
DISMISS
USSD SMS
Thank you for calling
Flipkart. To know
our exclusive offers
visit
www.flipkart.com/offers
From: DM-FLIPKART
Mobile App
4
Copyright © 2013 Comviva Technologies Limited. All rights reserved.
SMS Flows
5
SMS User Flow - Subscription
User sends SUB M, SUB W to
subscribe to the service
monthly or weekly
User is notified upon
successful subscription
6
SMS User Flow – Profile Signature
User sets Profile Signature by
sending the signature prefixed
with PRO to Short Code
User is notified upon
successful setting of profile
signature
7
SMS User Flow – Status Signature
User sets Status Signature by
sending the signature prefixed
with STS to Short Code
User is notified upon
successful setting of Status
Signature
8
SMS User Flow – Changing Signature
User changes his signature by
sending a new signature
User is notified upon
successful update of the
signature
9
Copyright © 2013 Comviva Technologies Limited. All rights reserved.
USSD Flows
10
USSD User Flow - Subscription
Main
Menu
Subscribe Service
Deactivate Service
Profile Signature
Status Signature
Subscription
Monthly 1
Weekly 2
Daily 3
Previous Menu 44
You have chosen Call
Signature Service for your
number. You will be charged
X rs per month/week/day for
the service. To Confirm
Press 1.
Service has been activated.
Thank you for using Call
Signature
Presses
1.
11
USSD User Flow – Profile Signature
Main
Menu
Subscribe Service
Deactivate Service
Profile Signature
Status Signature
Profile
Signature
Set Profile Signature 1
Get Profile Signature 2
Disable Profile Signature 3
Enable Profile Signature 4
Previous Menu 44
Enter your Profile Signature
James, Delivery Agent,
Amazon
Your Profile Signature has
been disabled.
You Profile Signature has
been enabled.
Your Profile Signature has
been set.
Enters
Signature
message
.
12
USSD User Flow – Status Signature
Main
Menu
Subscribe Service
Deactivate Service
Profile Signature
Status Signature
Status
Signature
Set Status Signature 1
Get Status Signature 2
Disable Status Signature 3
Enable Status Signature 4
Previous Menu 44
Enter your Status Signature
Reach me on my local
number. +339876-xxx-xxx
Your Status Signature has
been disabled.
You Status Signature has
been enabled.
Your Status Signature has
been set.
Enters
Signature
message
.
13
Copyright © 2013 Comviva Technologies Limited. All rights reserved.
App Flows
14
VyuCall – App Main Page
Provides option to set profile
picture for the account
Displays information related to
the number registered with the
app
Provides option to set video tone
for the calls
Provides option to set Status
signature for the incoming calls.
Displays all the contacts that are
using the app along with their
Status, Profile and Video-tone
Provides option to set Profile
signature for outgoing calls.
15
VyuCall – Registered Number Details
Registered Number
16
VyuCall Profile Page and Video tone
Setting Profile Picture Setting Video tone
17
Setting Profile Signature
Setting Profile Signature List of Profile Signatures
18
Setting Status Signature
Setting Status Signature Status Signature
19
Contacts Information
20

Más contenido relacionado

Similar a Mahindra_Comviva_VyuCall_User Flow.pptx

Memberguid erevised
Memberguid erevisedMemberguid erevised
Memberguid erevisedEmilyKPope
 
Cellcast - Presentation to BharatMatrimony
Cellcast - Presentation to BharatMatrimonyCellcast - Presentation to BharatMatrimony
Cellcast - Presentation to BharatMatrimonyAshish
 
Keynote: How Data-Driven Attribution Returned Greater Returns For TransUnion
Keynote: How Data-Driven Attribution Returned Greater Returns For TransUnionKeynote: How Data-Driven Attribution Returned Greater Returns For TransUnion
Keynote: How Data-Driven Attribution Returned Greater Returns For TransUnionMediaPost
 
Blackberry userguide
Blackberry userguideBlackberry userguide
Blackberry userguidepanchar12
 
Opt in and opt out rules
Opt in and opt out rulesOpt in and opt out rules
Opt in and opt out rules2sms, LLC
 

Similar a Mahindra_Comviva_VyuCall_User Flow.pptx (6)

Memberguid erevised
Memberguid erevisedMemberguid erevised
Memberguid erevised
 
Cellcast - Presentation to BharatMatrimony
Cellcast - Presentation to BharatMatrimonyCellcast - Presentation to BharatMatrimony
Cellcast - Presentation to BharatMatrimony
 
Keynote: How Data-Driven Attribution Returned Greater Returns For TransUnion
Keynote: How Data-Driven Attribution Returned Greater Returns For TransUnionKeynote: How Data-Driven Attribution Returned Greater Returns For TransUnion
Keynote: How Data-Driven Attribution Returned Greater Returns For TransUnion
 
Blackberry userguide
Blackberry userguideBlackberry userguide
Blackberry userguide
 
Opt in and opt out rules
Opt in and opt out rulesOpt in and opt out rules
Opt in and opt out rules
 
Ross Fishman Marketing Retreat Presentation or Marketing Training Speaking En...
Ross Fishman Marketing Retreat Presentation or Marketing Training Speaking En...Ross Fishman Marketing Retreat Presentation or Marketing Training Speaking En...
Ross Fishman Marketing Retreat Presentation or Marketing Training Speaking En...
 

Mahindra_Comviva_VyuCall_User Flow.pptx

  • 1. 1 Copyright © 2013 Comviva Technologies Limited. All rights reserved. User Service Flows
  • 2. 2 Call Signature A Custom message displayed during the call initiation to either Calling Party or Called Party or both Status Call Signature A custom message delivered from Called Party to Calling Party A-Party Calls B-Party Call Signature Types Profile Call Signature A Custom message delivered from Calling Party to Called Party A-Party Calls B-Party During Call ringing stage, B-Party’s Status Signature is delivered to A-Party During Call ringing stage, A-Party’s Profile Signature is delivered to B-Party I am in a meeting. Please drop a msg. DISMISS Julie, Manager OK
  • 3. 3 Implementation types • Flash Message • USSD Intrusive • Mobile App • SMS Non Intrusive User has to explicitly dismiss the signature before proceeding with call User need not explicitly dismiss the signature before proceeding with call Thank you for reaching Samuel. Check out my latest blog @ www.samuelworld.com DISMISS Flash SMS I will be out of country till 10th Jan. Reach me @ <+33-xxxx-xxx-xxx> DISMISS USSD SMS Thank you for calling Flipkart. To know our exclusive offers visit www.flipkart.com/offers From: DM-FLIPKART Mobile App
  • 4. 4 Copyright © 2013 Comviva Technologies Limited. All rights reserved. SMS Flows
  • 5. 5 SMS User Flow - Subscription User sends SUB M, SUB W to subscribe to the service monthly or weekly User is notified upon successful subscription
  • 6. 6 SMS User Flow – Profile Signature User sets Profile Signature by sending the signature prefixed with PRO to Short Code User is notified upon successful setting of profile signature
  • 7. 7 SMS User Flow – Status Signature User sets Status Signature by sending the signature prefixed with STS to Short Code User is notified upon successful setting of Status Signature
  • 8. 8 SMS User Flow – Changing Signature User changes his signature by sending a new signature User is notified upon successful update of the signature
  • 9. 9 Copyright © 2013 Comviva Technologies Limited. All rights reserved. USSD Flows
  • 10. 10 USSD User Flow - Subscription Main Menu Subscribe Service Deactivate Service Profile Signature Status Signature Subscription Monthly 1 Weekly 2 Daily 3 Previous Menu 44 You have chosen Call Signature Service for your number. You will be charged X rs per month/week/day for the service. To Confirm Press 1. Service has been activated. Thank you for using Call Signature Presses 1.
  • 11. 11 USSD User Flow – Profile Signature Main Menu Subscribe Service Deactivate Service Profile Signature Status Signature Profile Signature Set Profile Signature 1 Get Profile Signature 2 Disable Profile Signature 3 Enable Profile Signature 4 Previous Menu 44 Enter your Profile Signature James, Delivery Agent, Amazon Your Profile Signature has been disabled. You Profile Signature has been enabled. Your Profile Signature has been set. Enters Signature message .
  • 12. 12 USSD User Flow – Status Signature Main Menu Subscribe Service Deactivate Service Profile Signature Status Signature Status Signature Set Status Signature 1 Get Status Signature 2 Disable Status Signature 3 Enable Status Signature 4 Previous Menu 44 Enter your Status Signature Reach me on my local number. +339876-xxx-xxx Your Status Signature has been disabled. You Status Signature has been enabled. Your Status Signature has been set. Enters Signature message .
  • 13. 13 Copyright © 2013 Comviva Technologies Limited. All rights reserved. App Flows
  • 14. 14 VyuCall – App Main Page Provides option to set profile picture for the account Displays information related to the number registered with the app Provides option to set video tone for the calls Provides option to set Status signature for the incoming calls. Displays all the contacts that are using the app along with their Status, Profile and Video-tone Provides option to set Profile signature for outgoing calls.
  • 15. 15 VyuCall – Registered Number Details Registered Number
  • 16. 16 VyuCall Profile Page and Video tone Setting Profile Picture Setting Video tone
  • 17. 17 Setting Profile Signature Setting Profile Signature List of Profile Signatures
  • 18. 18 Setting Status Signature Setting Status Signature Status Signature
  • 20. 20