1. Arun Kumar B
Precision Infomatic (M) Pvt Ltd
Mobile: +91 9677045115, Email: firstname.lastname@example.org
SUMMARY OF SKILLS & EXPERIENCE
I have put up 10+ years of hardcore experience as a Technology Support in various Projects and
organizations. Worked extensively with Implementation, Configuration, Design, Administration and
Troubleshooting of Microsoft Windows 2008, Windows 2003 and Windows NT 4.0 based networks. Have in
depth knowledge and excellent command over Design, Deployment and Administration of Enterprise wide
messaging applications like Microsoft Exchange Server. Proficient in the troubleshooting aspect as well as
the analysis of performance bottlenecks pertaining to the Windows server architecture. Well conversant with
quality procedures, while executing the projects and good in defining the guidelines, procedures and
Process. Rapid learner who can very quickly become proficient in any computer related discipline
Summary of Technical and Management Skills
Extensive experience in management of Data Center Operations, Network systems, and End-User-
In-depth knowledge and experience in information technology infrastructure planning, capacity
analysis, and system implementation.
Solid skills in database administration in large scale enterprise environment.
Experience in web application system integration and e-business solutions.
Detail oriented manager with excellent communication and interpersonal skills.
Wide knowledge of ITIL Methodologies & ISO 27001 Audit skill.
Security policy and management.
Proficient with MS Windows Server Clusters, MS SQL Administration
Ability to manage the setup and delivery of services experience with the Change Management
process and management
Ability to achieve agreed upon service levels
Ability to manage service improvements to increase customer satisfaction
Enterprise Data center, telecommunications, Vendor and Client management.
Precision Infomatic (MAS) Private Ltd., Chennai
Duration: May 2012
Designation: Program Manager
Project: IT Infrastructure Projects (End to End IT Support)
Team Size: 24
Executing IT infrastructure projects for SMB Accounts on end-user computing, servers & networking
and coordinating activities with other operational teams to understand client requirements, budgets,
objectives & end-user expectations
Responsible and Lead the Infrastructure Management team for CIBIL DR Drill consecutively 3 years of
6 DR drills
Infra Consultant for various Credit Bureaus (15 Countries) for Design, Planning, implementation & break
fix for their Credit Bureaus infrastructure (AD, Exchange, Oracle & SQL Database and Web
Ensuring that projects are delivered within time & budget parameters as per organizational IT standards
2. Responsible and Managed 24x7 Datacenter for D&B Technologies & CIBIL DR (89 Servers from IBM,
HP, DELL, 232 Virtual Machines are running with varies operating system, SAN from EMC, HP, DELL
Storage Capacity 85 TB which Includes capacity from Tier 2 & Tier 3 category)
Looking after management of project, service delivery, SLA, OLA & KPI with good team building
Conducting assessments and providing recommendations for various project deliverables
Participating in meeting to understand deliverable, costs and project feasibility
Creating & maintaining project plans to track activities against pre-set scope and plan and providing
regular & accurate reports to customers in line with management
Rendering technical solutions & suggestions for clients with the help of various SME team
Looking after project operations for implementing tasks through holding & chairing regular works
meetings, motivating staff and managing crises
Conducting IT site surveys in each quarter for improvements in IT operations
Serco BPO Private Limited, Chennai.
Duration: June 2004 to April 2012
Designation: Manager - Systems
Project: IT Infrastructure
Team Size: 18
Looked after Help Desk Calls and performed action against it to resolve these calls
Responsible for entire IT infrastructure for Chennai Operations.
Managing the Technology Team, Technology Evaluation & purchase, Planning &
implementation of IT & Telecom Infrastructure.
Support to operation Department, Call Center Setup, Shift Management, Client Support,
Installation & Integration of Various Products in Telecom/WAN areas like Servers,
Desktops, ACD, CTI, Voice Logger, Networking, etc.
Rendered development for functional knowledge of team by providing technical support
Planning, monitoring and reporting, technical evaluation, Vendor management and
Service delivery co-ordination. Configuration management, hardware/software installation
Conducted in-depth analysis for activities of team members on a regular basis
Provided the test environment for testing the project requirements
Involved in maintenance logs for server related issues & LAN connectivity
Analyzed the testing activities, performed by team members
3. Info Vision Solutions Private Limited, Chennai
Duration: June 2004 to November 2008
Designation: Assistant Manager - IT
Project: IT Infrastructure
Team Size: 18
Headed 8 membered team for IT operations management and support planning for multiple
Monitored, analyzed and consolidated call reports through root cause analysis of problems,
Vendor reports and hardware or software inventory.
Handling technical issues/ service requests & co-ordination of the same dialer support.
Hardware Maintenance & the Backup of the Dialer servers.
Preparing Customized Reports using Data views & SQL Server. Creating New Campaigns/
Responsible for dialer Administrative task, Backup and Recovery.
Recognized risks at various stage of project and created mitigation plans for the same
Involved in collecting & analyzing the feedback for IT services from users
Generated the analysis report for senior management on team performance & user feedback
Facilitated technical information for product evaluation to marketing, development & support
teams and provided backend support for field escalated problems
Microsoft Certification ID : 8040303
Microsoft® Certified Solutions Associate
Certification/Version : Windows Server 2012
Microsoft® Certified Solutions Expert
Certification/Version : Desktop Infrastructure
ITIL V3 Foundation Certificate EX0-101
AWS Training Certificate of Completion
AWS Business Professional
AWS Technical Professional
AWS TCO and Cloud Economics