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you go we pay
Is Mobile App Solving
Retail Challenges?
you go
we pay
Does retailer need mobile app?
you go
we pay
The most media digital time are spend on
mobile apps
Source. comScore Inc. The 2017 U.S. Mobile App Report
you go
we pay
The smartphones dominates for 18-24 year
olds
Source. comScore Inc. The 2017 U.S. Mobile App Report
you go
we pay
Does anyone shop on mobile?
you go
we pay
62%
38% Mobile app
Destop
The share of retail time spend on mobile is
dominant
Source. comScore Inc. State o...
you go
we pay
Mobile spend reaching 23 % in year 2017
4
9
11
12
13
17
21
23
0
5
10
15
20
25
2010 2011 2012 2013 2014 2015 ...
you go
we pay
m-Commerce growth outpaced e-
Commerce & brick-and-mortal
Discretionary Retail E- Commerce M - Commerce
+17 ...
you go
we pay
What customer expects from app?
Merchant loyalty
program
Communication
channelFast payment
you go
we pay
Omnichannel and Multichannel Programs are Replacing Traditional
Omnichannel customers log 23% more repeat sh...
you go
we pay
Consumers Expect Personalization
79% of customers surveyed indicated that they are very
satisfied with loyal...
you go
we pay
Premium Loyalty Programs are Becoming More Appealing
62% of consumers said they’d consider joining a fee-bas...
you go
we pay
AI and Chatbots Are Improving Customer Engagement
By 2020, customers are expected to manage 85% of their
rel...
you go
we pay
Partnerships Have Increased
Strategic partnerships help brands stay ahead of the
competition
you go
we payMobile payments creates convenience and
a seamless buying experience
you go
we pay
Value for merchant
More engaged users
More transactions
New customers
Customer behavior data
Additional reve...
you go
we pay
What a major challengers ahead?
you go
we pay
A majority of user do not download any app
in month
1+ apps
49%
0 apps
51%
Source. comScore Inc. The 2017 U....
you go
we pay
Almost half of users have 3 and few retail
apps
Source. comScore Inc. The 2017 U.S. Mobile App Report
you go
we pay
The future has arrived, and the shift is going to be focused
around convenience, simplicity and enjoy abilit...
you go
we pay
GoNpay
www.gonpay.com
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Conference "Retail Innovations 2018”: „Is mobile app solving retail challengers?“ Giedrius Voveris, „GoNpay“, CEO

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Pricer.Lt together with Rise Vilnius invite you to the Conference "Retail Innovations 2018”. During the event there will be introduced these essential topics:
- New retail trends and experts’ insights
- Shopping Evolution
- Lifestyle Changes & Customer Experience
- Digital Strategy
- Social Media Marketing, Social Influencers & Brand Trust
- Hyperconnectivity
- Retail Tech
- Omnichannel retailing
- Smart Grocery Concepts
-Robots, Chatbots, Artificial Intelligence (AI) in Retail

Presentation: „Is mobile app solving retail challenges?“ Giedrius Voveris, „GoNpay“, CEO

More: https://pricer.lt/posts/141-retail-innovations-2018-conference-january-30-2018
https://pricer.lt/posts/144-agenda-retail-innovations-2018-conference-january-30-2018

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Conference "Retail Innovations 2018”: „Is mobile app solving retail challengers?“ Giedrius Voveris, „GoNpay“, CEO

  1. 1. you go we pay Is Mobile App Solving Retail Challenges?
  2. 2. you go we pay Does retailer need mobile app?
  3. 3. you go we pay The most media digital time are spend on mobile apps Source. comScore Inc. The 2017 U.S. Mobile App Report
  4. 4. you go we pay The smartphones dominates for 18-24 year olds Source. comScore Inc. The 2017 U.S. Mobile App Report
  5. 5. you go we pay Does anyone shop on mobile?
  6. 6. you go we pay 62% 38% Mobile app Destop The share of retail time spend on mobile is dominant Source. comScore Inc. State of the U.S. Online Retail Economy in Q3 2017
  7. 7. you go we pay Mobile spend reaching 23 % in year 2017 4 9 11 12 13 17 21 23 0 5 10 15 20 25 2010 2011 2012 2013 2014 2015 2016 2017 Source. comScore Inc. State of the U.S. Online Retail Economy in Q3 2017
  8. 8. you go we pay m-Commerce growth outpaced e- Commerce & brick-and-mortal Discretionary Retail E- Commerce M - Commerce +17 % +40 % + 5 % Source. comScore Inc. State of the U.S. Online Retail Economy in Q3 2017
  9. 9. you go we pay What customer expects from app? Merchant loyalty program Communication channelFast payment
  10. 10. you go we pay Omnichannel and Multichannel Programs are Replacing Traditional Omnichannel customers log 23% more repeat shopping trips to retailers’ stores and are more likely to recommend the brand to family and friends -Harvard Business Review
  11. 11. you go we pay Consumers Expect Personalization 79% of customers surveyed indicated that they are very satisfied with loyalty programs with high personalization
  12. 12. you go we pay Premium Loyalty Programs are Becoming More Appealing 62% of consumers said they’d consider joining a fee-based rewards program if their favorite retailer offered one.
  13. 13. you go we pay AI and Chatbots Are Improving Customer Engagement By 2020, customers are expected to manage 85% of their relationships with enterprises without interacting with a human - Gartner
  14. 14. you go we pay Partnerships Have Increased Strategic partnerships help brands stay ahead of the competition
  15. 15. you go we payMobile payments creates convenience and a seamless buying experience
  16. 16. you go we pay Value for merchant More engaged users More transactions New customers Customer behavior data Additional revenue stream
  17. 17. you go we pay What a major challengers ahead?
  18. 18. you go we pay A majority of user do not download any app in month 1+ apps 49% 0 apps 51% Source. comScore Inc. The 2017 U.S. Mobile App Report
  19. 19. you go we pay Almost half of users have 3 and few retail apps Source. comScore Inc. The 2017 U.S. Mobile App Report
  20. 20. you go we pay The future has arrived, and the shift is going to be focused around convenience, simplicity and enjoy ability. Amazon Go's use of mobile technology to respond to the demands of consumers - Amazon
  21. 21. you go we pay GoNpay www.gonpay.com

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