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ASHISH S. BHANGE (PMP)
E-mail: ashish.bhange@gmail.com Contact: +91 9890505050
PMP, Project Management Office, Business Transition and Business Analysis expert seeking challenging assignment in Project
Management.
PROFESSIONALOVERVIEW
 12.5 years of total experience in Project Management, PMO, Business Transition, Operations, Management Reporting and
Business Analysis.
 Strong project management experience in Custodian banking domain.
 Strong experience in designing &implementing Tollgate governance model forPMO.
 Providing support by means of Solution Designing, Project planning and Project executing within the defined budget, timeline
and adhering to the set quality standards.
 Experience of detailed & High level process mapping and defining SLA and KPI’s forall the processes within the stream
 Experience in working as interface with the various team (stake-holders) namely the Technology, Central PMO, Compliance,
Business, Operations , and other support functions to identify &track key activities & milestones
 Expertise in Stakeholder management & project communications working with the PMO office to provide regularupdates to the
various business heads and the global project teamas perthe requirement
CORE COMPETENCIES
Project &Program Management Stake-holdermanagement Realignment of business processes
Process Transition
EMPLOYMENT RECORD
Sep’08 – till date with BNY Mellon, Pune as an AM Project Management
Accountabilities:
* Transition
 Managing various transition projects under Investment Services, Finance area forBNY Mellon & their international
subsidiaries covering End to end process migrations
 Accountable for business continuity planning, capacity planning tobuild real time resilience as required and appropriate, to
prevent future business failure and ensure business continuity, UATs on application fornew joiners forthe process
migrations
 Accountable for workflow/productivity management ensuringagreed volumes are processed each day to meet service level
agreements. Managing variance to agreed volumes ensuring best endeavor’s servicing of over demand and forward
planning to accommodate and finance into the cost model accordingly
 Identifying set of business rules which can be used to performintelligent routing withinthe business process based on
Service Level Agreements or other guidelines
 Standardization of processes fromvarious regions (US/EMEA/India)
* PMO
 Standardize project management processes, tools, documentation, and templates
 Provide oversight to ensure projects are in compliance with established standards
 Monitorproject portfolio to ensure timely updates and performance reporting process
 Improve project management capabilities, knowledge, competence, and skills
 Provide up-to-date Program-level status reporting to executive management
 Provide PM guidance, training, tools, and techniques to project managers
 Conduct post project reviews, lessons learned

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Attainments:
 Received ‘Exceeds Expectations’ rating twice in last three years
 Successfully implemented Tollgate methodology which is a governance model forProject Management
 Successfully completed 20 process migrations /projects fromUS/UK to Pune
 Successfully developed various templates forthe various work streams related to Project management in Tollgate
Methodology.
 Managed Compliance and Regulatory projects
Sep’05 – Sep’08 with Tata Teleservices Maharashtra Ltd. as Business Analyst for Pre-paid Business Unit
Accountabilities:
* Database Analyst for Prepaid Business.
 Analysis related to Fresh Activations, Zero Recharge and Zero Usage.
 Customersegmentation, finding Revenue Earners, Non revenue Earners.
 Preparing KPI’s on the basis of Decrement, Usage, Billing and Recharge Revenue.
 Strong Data Warehouse Maintained On prepaid Recharge and customerDatabase
 Recharge & Revenue MIS.
 Tertiary Recharge & E-Recharge Analysis.
* Prepaid ARPU and Revenue Enhancement under prepaid profitability structure.
 Responsible for end-to-end activities of RCV promotions &Revenue enhancement.
 Ensuring 100% Customer Satisfaction.
 Up-gradation &training of Call Center for all promotional calling.
* Retention
 MIS – Preparing & maintaining various reports of prepaid like Active base, Churn, Retention reports.
 Database Management - SPOC for IN database & queries related to Prepaid Database.
 Active Base and Grace Base Management – Retention calling through Call center.
 Grace base & churn reduction through various promotions through SMS &auto dialers.
* CustomerCommunication.
 SPOC for Customer communications through autodialers &SMS’s
 Ensuring regular &timely uploads of all campaigns without a single escalation.
 Ensuring 0 % complaints of DND customers.
Attainments:
 Effectively improved prepaid active base from 76% to 94%.
 Successfully developed automated application usingDOS &MS-Access forpreparation of Prepaid database.
 Handled team of 60 executives at call center for retention &Prepaid AV calling process.
 Generated multiple business development ideas to reduce Zero Recharge, resulted in the reduction of zero recharge from
50% to 10% in a span of 18 months
 Always maintained 100% accuracy in Auto dialers & SMSs Sent forcustomercommunication.
 As project manager successfully completed 100% Address Verification of the entire Prepaid subscriber base before 31st
March 2007 as per the DOT guidelines.
 Consistently achieved revenues as per targets.

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Dec’02 – Sep’05 with Bharti Airtel Ltd. as Operations Executive
Accountabilities:
* Provisioning -
 Billing Reconciliation of Postpaid Subscriber base.
 Team leader for postpaid activation &Billing reconciliation teamforM&G circle.
 Coordinating with RADfor minimizing revenue leakage by reducing MIUrejections.
 Coordinated with PremiumDistributors and Franchisee’s foractivation activities and Discrepancies.
 Coordinating with IT for Mass activations &mass changes in Billing Platform.
 Handling all CUG & Corporate activations across M&G Circle including National accounts.
* Verification -
 SPOC for Verification related queries for M&G Circle.
 Analysis of AV/CV data for rating the Customers.
 Handling Suspensions and Reconnections of all negative cases of M&G Circle.
 Bulk uploads of customer rating in CRM &Arbor.
 Activation of all Value Added Services (STD/NR/ISD/IR/Call Conference).
 Auditing of all Value Added Services like STD, NR, ISD, IR, Call Conference, and Reconnections etc.
Attainments:
 Successfully resolved all billing discrepancies before bill run for all Billing Cycles.
 Effectively cleared all MIU (Minutes of Usage) rejected cases within TAT to reduce revenue leakage.
 Identified as SPOC for Activating &handling National accounts forCUG by management.
 Effectively migrated postpaid subscriber base from old Billing plans to new configured Billing plans.
 95% of Address & Credit Verification of new post paid activations were completed within defined SLA.
 Handled all VAS activations &deactivations without single escalation.
 Handled all the teammembers effectively maintaining teamspirit.
Jan’2000 – Mar’02 with C-DAC Pace Center as Technical Instructor
Accountabilities:
 Technical Instructor for Programming Languages and DBMS packages (like C, C++, VB, Oracle, COBOL, and Pascal).
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2005 Bachelor ofComputer Science (B.C.S), Pune University
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2012 Certified PMP from the Project Management Institute (PMI)
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 Address : D/b 102, Manjri Greens, Phase 4, Manjri Bk, Pune - 412307
 Date of Birth : 18th May 1981
 LinguisticSkills : English, Hindi & Marathi
 Passport No. : G9903197