1. A Leadership Learning Journey ‐1‐
Running Head: A LEADERSHIP LEARNING JOURNEY
A Leadership Learning Journey
E. Aspen Walker
Emporia State University, School of Library & Information Management
LI 863 XI
Professor Fortier
E. Aspen Walker Summer 2008, LI 863 XI, Fortier
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ABSTRACT
This paper looks at the development of written communication skills,
using emotionally‐intelligent training exercises, through the lens of one
Colorado public library’s internal leadership program (“Leadership
Journey”).
E. Aspen Walker Summer 2008, LI 863 XI, Fortier
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INTRODUCTION
In September of 2008, I will teach a short class about communication
to a cohort of ten students of public library leadership. After surveying
the group, I have learned they would like to spend our time together
working on their written communication skills. While I have spent a great
deal of time immersed in the practice of writing, I have little experience
teaching others, and plenty to learn still about the art of written
communication. This will be a big learning opportunity for me, too.
I don’t want this class to be a flash in the pan for any of us; I hope
we all genuinely grow from the experience. As a fellow student of
leadership, I am intrigued by Boyatzis’ Theory of Self‐Directed Learning
and the idea that emotionally intelligent training resonates deeply with
students, takes firm hold in the limbic region of the brain, and effects
long‐lasting change in leadership style. I hope I can help each student
launch a long‐term writing practice that results in improved written
communications and an appreciation for the benefits of lifelong, self‐
directed and emotionally‐intelligent learning. I also hope to improve my
own leadership skills and style through the hands‐on practice and
feedback and the class affords.
E. Aspen Walker Summer 2008, LI 863 XI, Fortier
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This paper looks at my approach and plan as I ready for the class. I
will discuss the Leadership Journey program; turn next to the philosophy
of emotionally intelligent learning; and conclude by describing the lesson
plan I have selected for the class.
THE LEADERSHIP JOURNEY
Douglas County Libraries (an independent public library district in
Douglas County, Colorado) initiated the Leadership Journey program in
2008, in order to develop and promote library leaders from within the
organization. Ten students were selected to participate in the two‐year
training program. Leadership Journey also aims to further develop the
organization’s current leadership, by asking managers and administrators
to teach the classes and mentor the students. All participants will traverse
a learning course designed to “develop the insights, skills, and tools
needed to successfully lead themselves and others in the library
community and beyond” (Douglas County Libraries, 2008).
Year one focuses on personal leadership and self‐development; or as
the Leadership Journey syllabus declares, “Before you lead others, you
must first learn to lead yourself ” (Douglas County Libraries, 2008). First
year activities include ongoing coaching and mentorship, reading and
homework assignments, regular postings to learning blogs, monthly classes
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taught by DCL leaders, and outside training courses. Monthly class topics
include: emotional intelligence; self‐awareness and
social/communication/personality styles; change management; systems thinking
and organizational theory; and communication skills. Outside training includes
the development of a personal mission and vision statement with a certified
coach; EQ evaluation; a Social Styles workshop; a two‐day course in meeting
facilitation; a two‐day presentation skills clinic; and classes in business
writing, grammar, editing, technology, time management, and supervision.
Meanwhile, class instructors must stretch and grow as well. We must
learn how to embrace the visionary, coaching and democratic leadership styles
(Goleman, 2004, p. 55), in order to inspire and mentor the students, and receive
feedback about their experience. We must remember that teachers are students
too, do our research, and think long and hard on the subjects of leadership and
education. We must revitalize and employ our presentation and communication
skills to craft a learning experience that resonates with the students. We must
be willing to hear others, respond to feedback, and keep growing.
Together, we are designing a collaborative approach to building a
learning community comprised of many, who continually improve as both
leaders and participants. In order for this to work, we must all be invested in
the success of Leadership Journey. In my experience, I find I am motivated to
make the most of the classes, partly because I have been asked to be part of the
team. I have heard others express a similar sentiment: we are excited to be a
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part of this creative, learning process. Leadership Journey is a true
collaboration; it belongs to no single hero or genius. We can all benefit from the
process, take pride in our contributions, and effect positive change at Douglas
County Libraries. This team pride and collaborative spirit reminds me of Olson
and Singer’s Third Change Principle: “Rely on the group as the primary unit of
work…remember to avoid hero worship on projects and instead focus on
harnessing, appreciating, and rewarding the work of all members of the group”
(2004, 41).
I don’t wish to fool the students or myself. We’ve all got a long road
ahead of us. They will not perfect their writing skills in a few hours. I
will not craft a quick presentation that delves into the deepest depths of
written communication. But they can launch and sustain a writing
practice that improves their written communication, while embracing the
benefits of self‐directed learning. I can help, by crafting emotionally‐
intelligent exercises that aim to engage and resonate with the students,
and encourage them to adopt a course of self‐directed learning. And we
can all remember we are a group of travel companions, in the midst of a
leadership learning journey.
EMOTIONALLY INTELLIGENT LEARNING
I think that the Leadership Journey offers a shared learning opportunity
that can work to effect positive change well “beyond the honeymoon effect”
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(Goleman, 2004, p. 98) by employing emotionally‐intelligent learning strategies.
This includes limbic stimulation, Boyatzis’ Theory of Self‐Directed Learning,
and Kolb’s Learning Styles.
In Primal Leadership: Learning to Lead with Emotional Intelligence, we
discover that training/learning that triggers the emotional limbic region of the
brain can have a long‐lasting effect on the student, if it incorporates
“motivation, extended practice and feedback” (Goleman, 2004, p. 102). It
is my hope that I can draw on what I have learned in our Emporia
Leadership class, and accomplish the kind of resonant, emotionally‐
intelligent training, and sustainable and self‐directed learning that
Goleman, Boyatzis and McKee advocate in Primal Leadership (2004, pp. 99‐
112).
With this in mind, my lesson plan and approach (discussed more
pointedly below) includes these limbic‐friendly and emotionally‐
intelligent components:
Motivation‐the students are willingly participating, in
order to develop as leaders. I have also asked them to
choose the class topic. Hopefully this will increase
the likelihood that they are invested in ‐and
motivated by‐ the class.
Extended practice‐ I will share a little about the
benefits of ongoing, self‐directed learning; encourage
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students to commence a long‐term writing practice,
take advantage of the continuing education and
collections Leadership Journey and Douglas County
Libraries offer; and remind them that every time they
write (for work, on their Leadership Journey blog, or
elsewhere) they can remember they are practicing
writing and self‐directed learning, and opt to use the
experience as an opportunity to learn and improve.
Feedback‐ students can opt to share their work in
class, share their opinions and contribute to class
discussion, ask their mentors to coach their writing
practice, and help me improve by sharing their
comments.
I also have attempted to design lesson plan that makes the most of
the Leadership Journey format and the Five Discoveries of Boyatzis’
Theory of Self‐Directed Learning:
My ideal self—Who do I want to be?
My real self—Who Am I? What are my strengths
and weaknesses?
My learning agenda—How can I build on my
strength, while reducing my gaps?
Experimenting with and practicing new
behaviors, thoughts, and feelings to the point
of mastery.
Developing trusting relationships that help,
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support, and encourage each step in the
process.
(Goleman, 2004, p. 102)
Leadership Journey asks it students to spend a great deal of time
thinking about their ideal and real selves, especially in the first year, when
the curricular theme can be summed up simply: know thyself. They look to
the ideal by crafting mission and vision statements; they focus on the real
by examining their personality traits, emotional intelligence, social styles
and leadership strengths. Parenthetically, it is of note that the process of
preparing for, and teaching a Leadership Journey class has a very similar
influence on the teacher. The sheer contrast between my ideal and real
selves has become very apparent as I work to craft a lesson that meets my
idealistic vision, within the framework of my actual skills and limitations.
In looking at their ideal and real selves these past months, the
Leadership Journey students have spotted many of their strengths and
gaps in leadership skills and learning. This is an opportune time to
develop a learning agenda for their self‐directed learning practice. In this
particular case, the students have indicated that they would like to learn
more about written communication, so the leaning agenda includes time
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for students to reflect on their writing strengths and weaknesses. I hope
that this experience and example will motivate the students to consciously
craft learning agendas throughout their lifelong learning journey.
As discussed above, the extended practice of any leadership skill
(including writing practice) helps us form the long‐lasting limbic
connections we need to change our habits and grow as leaders. Extended
practice is intimately related to the fourth discovery of self‐directed
learning: experimenting with and practicing new behaviors, thoughts, and
feelings to the point of mastery. Writing offers a perfect chance to
experiment and practice over time: we do it almost every day. You can bet
I will encourage the students to remember their learning agenda and
intentionally practice the art of writing, each time they employ the written
word.
Boyatzi’s Fifth Discovery is the importance of relationship, feedback
and support. Leadership Journey, by design, creates a network of peers
and mentors that the students can turn to. I will remind the students that
the competencies of emotional intelligence are comprised of two
categories: the self/personal and social/relationship, and point out that
Leadership Journey encompasses both. The students are getting to know
their own strengths and weaknesses, and learning how to play well with
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and learn from others. The class will encourage students to enter a social
feedback loop, by sharing and discussing their writing with their fellow
students.
We don’t all learn best the same way. Emotionally‐intelligent
training remembers that “people actually learn best when they using
[learning] modes that suit them” (Goleman, 2004, p. 150). The class is
made up of learners with different styles, so my lesson plan will
incorporate Kolb’s work in learning styles. As you’ll soon see, I will use
training exercises that appeal to the learning modes Kolb found to be
most effective for most people:
Concrete experience: Having an experience that allows
them to see and feel what it is like.
Reflection: Thinking about their own and others’
experiences.
Model building: Coming up with a theory that makes
sense of what they observe.
Trial‐and‐error learning: trying something out by
actively experimenting with a new approach.
(Goleman, 2004, pp. 150‐1).
THE LESSON PLAN
Lesson I. Pre‐class Homework. The Leadership Journey classes
always include pre‐class homework, so the students are already thinking
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about the topic when they get to class. The library district’s training
manager tells me the students can really use instruction in the art of
writing email, since this is the kind of writing they all do most frequently.
I will ask the students to read the “Email Intelligence” blog and
presentation (Walker, 2008) I created for our Emporia leadership class. I
will ask them to participate in the online “Collaboration Time” exercises
at Email‐Intelligence.blogspot.com. The blog –and this homework
assignment‐ are designed to capture several aspects of emotionally‐
intelligent training. I know that students write a lot of emails; hopefully
they will be motivated by the topic. The collaborative sections make use of
feedback, relationship, and reflection. A quiz on the blog (“Are you a rude
emailer?”) asks students to look at their real self. The tips for crafting
excellent emails speak to the students’ ideal self; call for a learning agenda
of extended practice and experimentation; and incorporate model building.
I will also ask the students spend some time looking at their most
recent writing. I will ask them to bring in 3‐4 samples to share with a few
classmates. The samples can include emails, letters, reports, book reviews,
instructions, library program descriptions, or any other kind of writing
the students do on a regular basis at Douglas County Libraries. The initial
project of gathering the writing samples will require the students to work
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with several aspects of emotionally‐intelligent learning. In making their
selections, they will spend some time in reflection, and come face‐to‐face
with their real and ideal selves. They will also face the sometimes scary
idea of feedback and trusting relationship. More follows below about the
exercises that will put these personal writing samples to use.
Lesson II. Emotionally Intelligent Learning
I want the skeleton and underlying philosophy of the lesson plan to
be very transparent to the students. I hope that the intentional inclusion
of emotionally‐intelligent strategies in the classes’ structure will be
motivating for the students, and that they’ll feel there is a purpose to
everything we do in the class.
I will begin by providing a brief overview of the information
covered in the second part of this paper (“Emotionally Intelligent
Learning” above). We will discuss the limbic brain, and the long‐term
benefits of learning that incorporates motivation, extended practice and
feedback. We will look at Boyatzi’s Theory of Self‐Directed Learning
(Appendix A) and discuss its cyclical process of discoveries. We will also
touch briefly on Kolb’s learning modes. We will discuss a few final points:
How can writing practice help you practice self‐directed learning, and
change your bad habits over time? Is it possible that one learning
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experience (like the development of written communication skills) can
teach you how to be a lifelong learner? How does a self‐directed learning
agenda contribute to the purpose and theme of Leadership Journey Year
One (“Know Thyself ”)? In addition to motivation, this exercise aims to
harness several other emotionally‐intelligent learning tools: feedback,
relationship, reflection and model‐building.
Lesson III. Written Communication & Leadership
At this point, I will ask the students to break into three groups to
explore this question: What’s the connection between written
communication and leadership? After 15 minutes of brainstorming, each
group will collectively present their ideas to the class, and we will
discuss. This lesson incorporates feedback, the ideal self, relationship,
reflection and model building.
Lesson IV. Get Your Point Across‐ Simply
Given the proliferation of information we all face at work, and
elsewhere, the contemporary art of written communication ultimately
means the ability to get your point across, simply, quickly, and in a style
that resonates with the reader. I will share four short documents with the
class that explore this topic: “Getting Ready to Write: Purpose, Point &
Person,” (Danziger, 2001); “Red Flags & Phrases to Avoid” (Kranz, 2007,
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p. 60); “A List of Word Savers” (Briefings Publishing Group, 1997); and No
Bull’s “26 Phrases You Should Never Use in Business Writing” (2008). We
will read over the writing tips as a class, and discuss. This exercise is
designed to integrate awareness of the real and ideal selves, feedback, and
reflection.
Lesson V. Hands‐on Writing Practice
The hands‐on writing exercises I have selected relate to Lesson IV,
by offering students a chance to experiment with written clarity and
textual simplification. The exercises will incorporate the concrete
experience learning mode, and ask the students to experiment and practice
with written communication by employing trial‐and‐error. The students
will encounter aspects of their real and ideal selves, and discover
opportunities to establish a learning agenda for their future practice. The
two exercises I will use come from Bozek’s 50 One‐Minute Tips to Better
Communication (“Simplify & Clarify Your Document/The Bureau of
Proverbs,” pp. 76‐77, and “To Simplify the Language, Ask the Big
Question,” pp. 78‐79).
Lesson VI: Efficiency & Revision
I will ask the students to take Bozek’s quick writing efficiency quiz
(“How Efficiently Do you Write?,” p. 43‐46). In my experience, many
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people like taking quizzes that reveal information about their own
personal style and competencies. I hope that this affinity for self‐
awareness will serve as motivation to learn. The exercise is also designed
to encompass feedback, the real and ideal selves, a learning agenda,
opportunities for experimentation and practice, and reflection.
We will also look at No Bull’s “The Secret to Better Business
Writing‐ Revision” (2008) and discuss the articles tips for revision. This
exercise will address the real and ideal selves, feedback, and reflection.
At this point, I will ask the students to select one of their shortest
writing samples, and rework it, using the tips and skills we learned in
lessons I‐VI. This approach embraces the concrete experience learning
mode, experimentation, practice and trial‐and‐error, the real and ideal selves,
and points to a learning agenda for future practice.
Lesson VII: Editing Other ’s Work
Students will take a look at sections from Grazian’s article, “Here’s a
Guide to Help You Write and Edit Better and Faster ” that address the
three functions of editing and how to edit others’ copy (Briefings
Publishing Group, 1997, p. 15‐16). Then I will ask students to exchange
their freshly revised writing sample, so that they can edit each others’
work. This exercise is designed to comprise feedback, the real and ideal
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selves, the learning agenda, practice and experimentation, trusting relationship,
concrete experience, reflection and trial‐and‐error. I appreciate that this
exercise also incorporates both the personal and social competencies of
Goleman’s Emotional Intelligence Domains (2004, p. 39).
Lesson VIII: Strengths, Weaknesses & That First Step
The final part of my lesson plan comes from Maisel’s 20
Communication Tips that Work (2001, pp. 111‐113) I will ask the students to
create a two‐part list that inventories their writing strengths and
weaknesses, and then think of at least one step or action that will move
them towards a positive change in their writing skills. This exercise
closely follows the phases of Boyatzis’ Theory of Self‐Directed Learning.
The students must look at their ideal and real selves, determine their
strengths and gaps, come up with a learning agenda, so they can experiment
and practice with new behavior that will move them closer to their ideal
self. The exercise also makes the most of motivation, concrete experience,
reflection, and trial‐and‐error.
IX. Please Fill Out those Feedback Forms!
Leadership Journey isn’t just about the students. It’s about
developing the library managers and administrators who design and teach
the classes. I am looking forward to hearing about my performance from
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the students. I will benefit from the motivation to improve, feedback, the
contrast between the real and ideal selves, trusting relationships and
reflection. Additionally, by preparing for and teaching the class, I will
have enjoyed the benefits of extended practice, the learning agenda,
experimentation, concrete experience, model building and trial‐and‐error.
CONCLUSION
This paper and process finds me in the midst of a leadership
learning journey that weaves between my formal schooling, work in
public libraries, and network of fellow learners. I am continually
reminded of stealth learning, in which the “Trick is to learn while doing
other things, a strategy that might be thought of as ‘stealth learning’ and
that can be useful for improving emotional intelligence abilities,
particularly leadership skills” (Goleman, 2004, p. 159). I am trying to
learn and grow as I go, by wedding what I am learning with what I can
share and teach. When I picture this stealth, self‐directed learning process
I see a vast feedback loop that continually informs all of the players, who
all participate and serve as both learners and teachers. I hope that we all
come away with skills in writing, leadership, and learning that will stick
with us for a good time to come. I hope we all remember that everything
we do is an opportunity to learn and grow. Wish us luck.
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REFERENCES
(1997). 5‐Minute workshops for effective communication. Alexandria: Briefings Publishing
Group.
(2008). Writing. Retrieved August 4, 2008, from No Bull Business Blog Web site:
http://pbp.typepad.com/nobull/writing/ .
Bozek, P., (1997). 50 one‐minute tips to better communication: a wealth of business
communication Ideas. Menlo Park: Crisp Publications.
Danziger, E., (2001). Get to the point. New York: Three Rivers Press.
Douglas County Libraries. (2008). Leadership journey curriculum. Castle Rock, CO:
Goleman, D., Boyatzis, R., & Mckee, A. (2002). Primal leadership. Boston: Harvard
Business School Press.
Kranz, G., (2007). Communicating effectively. London: Collins.
Maisel, E., (2001). 20 Communication tips at work. Novato: New World Library.
Olson, C., & Singer, P. (2004). Winning with library leadership. Chicago: American Library
Association.
Walker, A. (2008). Email intelligence. Retrieved August 8, 2008, from Email Intelligence
Web site: http://email‐intelligence.blogspot.com/ .
E. Aspen Walker Summer 2008, LI 863 XI, Fortier