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Page  1 Proprietary  and  Confidential In  business  for  people.Page  1 Proprietary  and  Confidential
Welcome!
Switching  to  always-­on  
in  demand  generation
Roel  Haanappel:  Global  Digital  Marketing  Unit4
In  business  for  people.Page  2 Proprietary  and  Confidential
In  30  minutes
What  does  it  take  to  build  a  
predictable  lead  flow?
17-­Mar-­17
In  business  for  people.Page  3 Proprietary  and  Confidential
Why  always  on  lead  generation?
• Reach  business  decision-­makers  across  service  sectors  
• Build  awareness  and  interest  amongst  targeted  audiences  in  finance,  HR  and  
project  management  departments
• Deliver  qualified  leads  to  sales
• Support  sales  in  nurturing  prospects  throughout  the  funnel
Page  4 Proprietary  and  Confidential
Our  audience  is  out  there
In  business  for  people.Page  5 Proprietary  and  Confidential
Communication  -­ Elements
SalesMarketing
SalesForce
CRM
Marketo
Marketing  
Automation
LinkedIn  
Campaign  
Manager
LinkedIn  
Sales  
Navigator
In  business  for  people.Page  6 Proprietary  and  Confidential
Identify  and  target  the  right  audiences
SalesMarketing
SalesForce
CRM
Marketo
Marketing  
Automation
LinkedIn  
Campaign  
Manager
LinkedIn  
Sales  
Navigator
In  business  for  people.Page  7 Proprietary  and  Confidential
Identify  and  target  the  right  audiences
• Who  found  you?
• What  do  they  see?
• Who  is  of  your  interest?
• Why  do  they  buy  from  you?
SalesMarketing
SalesForce
CRM
Marketo
Marketing  
Automation
LinkedIn  
Campaign  
Manager
LinkedIn  
Sales  
Navigator
In  business  for  people.Page  8 Proprietary  and  Confidential
Identify  and  target  the  right  audiences
• Identify  target  audience
• Align  messaging  &  follow  up
• Profile
• Blogs
SalesMarketing
SalesForce
CRM
Marketo
Marketing  
Automation
LinkedIn  
Campaign  
Manager
LinkedIn  
Sales  
Navigator
In  business  for  people.Page  9 Proprietary  and  Confidential
Identify  and  target  the  right  audiences
SalesMarketing
SalesForce
CRM
Marketo
Marketing  
Automation
LinkedIn  
Sales  
Navigator
LinkedIn  
Campaign  
Manager
In  business  for  people.Page  10 Proprietary  and  Confidential
Identify  and  target  the  right  audiences
SalesMarketing
SalesForce
CRM
LinkedIn  
Campaign  
Manager
LinkedIn  
Sales  
Navigator
Marketo
Marketing  
Automation
In  business  for  people.Page  11 Proprietary  and  Confidential
Identify  and  target  the  right  audiences
• Who  to  reach  out  to?
• When  to  reach  out?
SalesMarketing
Marketo
Marketing  
Automation
LinkedIn  
Campaign  
Manager
LinkedIn  
Sales  
Navigator
SalesForce
CRM
In  business  for  people.Page  12 Proprietary  and  Confidential
To  accelerate  funnel  impact
• Invite
• InMail
• Like
• Share
• Comment
SalesMarketing
SalesForce
CRM
Marketo
Marketing  
Automation
LinkedIn  
Campaign  
Manager
LinkedIn  
Sales  
Navigator
In  business  for  people.Page  13 Proprietary  and  Confidential
To  accelerate  funnel  impact
SalesMarketing
SalesForce
CRM
Marketo
Marketing  
Automation
LinkedIn  
Sales  
Navigator
LinkedIn  
Campaign  
Manager
In  business  for  people.Page  14 Proprietary  and  Confidential
To  accelerate  funnel  impact
SalesMarketing
SalesForce
CRM
LinkedIn  
Campaign  
Manager
LinkedIn  
Sales  
Navigator
Marketo
Marketing  
Automation
• Account  specific  Landing  
page  with  Live  Chat
• Personal  InMail / email
• Web  activity  reports
In  business  for  people.Page  15 Proprietary  and  Confidential
To  accelerate  funnel  impact
• Lead  Accelerators
• Email
• Online  activity
SalesMarketing
Marketo
Marketing  
Automation
LinkedIn  
Campaign  
Manager
LinkedIn  
Sales  
Navigator
SalesForce
CRM
In  business  for  people.Page  16 Proprietary  and  Confidential
Sales  and  marketing
SALESMARKETING
Targets Leads Opportunities Customers
Sales  Navigator  Search SFDC  dashboard
Account  plan
Customer  activity  
report
Sponsored  Updates  audience
Sponsored  Updates    campaign
Landing  page  with  target  message
logo logo
Account-­specific  e-­mails
Account-­specific  landing
page  with  LiveChat
logo
Vision  sheet  to  support  
opportunity  development
logo
Solution  cards  for  every  
point  of  improvement  
logo
Achievement  sheets
logo
logo
Business  case  videos  
In  business  for  people.Page  17 Proprietary  and  Confidential
The  more  you  matter,  the  more  results
• 4,500  decision-­makers  engaged  in  three  weeks
• 20%  of  prospects  converted  to  engaged  leads
• Click-­through  rates  and  audience  engagement  rates  beating  benchmarks  by  over  
50%
• Click-­through  rates  of  up  to  1.8%  for  top  performing  posts
In  business  for  people.Page  18 Proprietary  and  Confidential
Tips
• Tread  audiences  with  respect
• Embrace  change
• Create  success  cases
In  business  for  people.Page  19 Proprietary  and  Confidential
Any  Questions?

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Case study B2B Marketing Forum 2017: Switching to always-on in demand generation (Unit4)

  • 1. Page  1 Proprietary  and  Confidential In  business  for  people.Page  1 Proprietary  and  Confidential Welcome! Switching  to  always-­on   in  demand  generation Roel  Haanappel:  Global  Digital  Marketing  Unit4
  • 2. In  business  for  people.Page  2 Proprietary  and  Confidential In  30  minutes What  does  it  take  to  build  a   predictable  lead  flow? 17-­Mar-­17
  • 3. In  business  for  people.Page  3 Proprietary  and  Confidential Why  always  on  lead  generation? • Reach  business  decision-­makers  across  service  sectors   • Build  awareness  and  interest  amongst  targeted  audiences  in  finance,  HR  and   project  management  departments • Deliver  qualified  leads  to  sales • Support  sales  in  nurturing  prospects  throughout  the  funnel
  • 4. Page  4 Proprietary  and  Confidential Our  audience  is  out  there
  • 5. In  business  for  people.Page  5 Proprietary  and  Confidential Communication  -­ Elements SalesMarketing SalesForce CRM Marketo Marketing   Automation LinkedIn   Campaign   Manager LinkedIn   Sales   Navigator
  • 6. In  business  for  people.Page  6 Proprietary  and  Confidential Identify  and  target  the  right  audiences SalesMarketing SalesForce CRM Marketo Marketing   Automation LinkedIn   Campaign   Manager LinkedIn   Sales   Navigator
  • 7. In  business  for  people.Page  7 Proprietary  and  Confidential Identify  and  target  the  right  audiences • Who  found  you? • What  do  they  see? • Who  is  of  your  interest? • Why  do  they  buy  from  you? SalesMarketing SalesForce CRM Marketo Marketing   Automation LinkedIn   Campaign   Manager LinkedIn   Sales   Navigator
  • 8. In  business  for  people.Page  8 Proprietary  and  Confidential Identify  and  target  the  right  audiences • Identify  target  audience • Align  messaging  &  follow  up • Profile • Blogs SalesMarketing SalesForce CRM Marketo Marketing   Automation LinkedIn   Campaign   Manager LinkedIn   Sales   Navigator
  • 9. In  business  for  people.Page  9 Proprietary  and  Confidential Identify  and  target  the  right  audiences SalesMarketing SalesForce CRM Marketo Marketing   Automation LinkedIn   Sales   Navigator LinkedIn   Campaign   Manager
  • 10. In  business  for  people.Page  10 Proprietary  and  Confidential Identify  and  target  the  right  audiences SalesMarketing SalesForce CRM LinkedIn   Campaign   Manager LinkedIn   Sales   Navigator Marketo Marketing   Automation
  • 11. In  business  for  people.Page  11 Proprietary  and  Confidential Identify  and  target  the  right  audiences • Who  to  reach  out  to? • When  to  reach  out? SalesMarketing Marketo Marketing   Automation LinkedIn   Campaign   Manager LinkedIn   Sales   Navigator SalesForce CRM
  • 12. In  business  for  people.Page  12 Proprietary  and  Confidential To  accelerate  funnel  impact • Invite • InMail • Like • Share • Comment SalesMarketing SalesForce CRM Marketo Marketing   Automation LinkedIn   Campaign   Manager LinkedIn   Sales   Navigator
  • 13. In  business  for  people.Page  13 Proprietary  and  Confidential To  accelerate  funnel  impact SalesMarketing SalesForce CRM Marketo Marketing   Automation LinkedIn   Sales   Navigator LinkedIn   Campaign   Manager
  • 14. In  business  for  people.Page  14 Proprietary  and  Confidential To  accelerate  funnel  impact SalesMarketing SalesForce CRM LinkedIn   Campaign   Manager LinkedIn   Sales   Navigator Marketo Marketing   Automation • Account  specific  Landing   page  with  Live  Chat • Personal  InMail / email • Web  activity  reports
  • 15. In  business  for  people.Page  15 Proprietary  and  Confidential To  accelerate  funnel  impact • Lead  Accelerators • Email • Online  activity SalesMarketing Marketo Marketing   Automation LinkedIn   Campaign   Manager LinkedIn   Sales   Navigator SalesForce CRM
  • 16. In  business  for  people.Page  16 Proprietary  and  Confidential Sales  and  marketing SALESMARKETING Targets Leads Opportunities Customers Sales  Navigator  Search SFDC  dashboard Account  plan Customer  activity   report Sponsored  Updates  audience Sponsored  Updates    campaign Landing  page  with  target  message logo logo Account-­specific  e-­mails Account-­specific  landing page  with  LiveChat logo Vision  sheet  to  support   opportunity  development logo Solution  cards  for  every   point  of  improvement   logo Achievement  sheets logo logo Business  case  videos  
  • 17. In  business  for  people.Page  17 Proprietary  and  Confidential The  more  you  matter,  the  more  results • 4,500  decision-­makers  engaged  in  three  weeks • 20%  of  prospects  converted  to  engaged  leads • Click-­through  rates  and  audience  engagement  rates  beating  benchmarks  by  over   50% • Click-­through  rates  of  up  to  1.8%  for  top  performing  posts
  • 18. In  business  for  people.Page  18 Proprietary  and  Confidential Tips • Tread  audiences  with  respect • Embrace  change • Create  success  cases
  • 19. In  business  for  people.Page  19 Proprietary  and  Confidential Any  Questions?