The document discusses what it takes to successfully communicate across cultures in intercultural business settings. It explores the concept of intercultural interaction competence, which involves more than just language skills and cultural knowledge. Intercultural interaction competence consists of a variety of cognitive, affective, and behavioral competencies. While some competencies can be developed through experience and exposure, others relating to core traits and values are more difficult to change. The document argues that mindfulness, or focusing on understanding both one's own and others' perspectives and the communication process itself, is a guiding principle for intercultural interaction.
Mindfulness - and what else it takes to ‘do’ intercultural business communication
1. Mindfulness - and what else
it takes to ‘do’ intercultural
business communication
IATEFL
Business English Special Interest Group Webinar
September 30, 2010
Professor Peter Franklin
Konstanz
KIeM Institute for
Intercultural Management,
Values and Communication