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Marketing & Sales Roundtable Marketing’s Role in Driving the Customer Focus into the Planning Process November 2002
Agenda 11:30 – Introductions/Objectives 11:45 – Marketing’s Role in Driving the Customer Focus into the Planning Process : Presentation and Discussion 1:15 – Summary and Wrap-up
Startups and Planning: The Dilemma ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Company Planning Foundations ,[object Object],[object Object],[object Object],[object Object],Market Vision Mission Strategic Plan Annual Operating Plan ,[object Object],[object Object]
 
Strategic Plan Components ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Annual Operating Plan Components ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What’s is Marketing’s Role in the Planning Process? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Customer Segment Focus ‘Problem’ ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Customer Segment Company Disconnect
Building a Customer Segment- Focused Strategic Plan Strategic  Plan Customers Strategy discussions Customers Sales calls Industry Analysts Market segment reports and discussions Customers Product requirements discussions Advisory  Board(s) Competitors Collateral, Websites, Tradeshows Partners Strategy discussions Consultants Qualitative third-party market and customer segment research (interviews)
Summary: Keys to a Customer Segment-Focused Strategy ,[object Object],[object Object],[object Object],[object Object],[object Object]
Presenters ,[object Object],[object Object],[object Object],[object Object]

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Marketing's role-in-driving-the-customer-focus-into-planning-process

  • 1. Marketing & Sales Roundtable Marketing’s Role in Driving the Customer Focus into the Planning Process November 2002
  • 2. Agenda 11:30 – Introductions/Objectives 11:45 – Marketing’s Role in Driving the Customer Focus into the Planning Process : Presentation and Discussion 1:15 – Summary and Wrap-up
  • 3.
  • 4.
  • 5.  
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  • 10. Building a Customer Segment- Focused Strategic Plan Strategic Plan Customers Strategy discussions Customers Sales calls Industry Analysts Market segment reports and discussions Customers Product requirements discussions Advisory Board(s) Competitors Collateral, Websites, Tradeshows Partners Strategy discussions Consultants Qualitative third-party market and customer segment research (interviews)
  • 11.
  • 12.